food and beverage manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 20+ years of progressive leadership experience.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Conducted monthly inventories of raw materials and components on work floor.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Trained and guided team members to maintain high productivity and performance metrics.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Trained new employees in specific job requirements.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
ASSISTANT MANAGER, 02/2016 - 05/2019 Shakey's Pizza – Torrance, CA,
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Onboarded new employees, including training, mentoring and new hire documentation.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assisted Manager in interview process of prospective employees and provided feedback.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
ASSISTANT MANAGER, 01/2015 - 03/2017 Shakey's Pizza – Los Angeles, CA,
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Onboarded new employees, including training, mentoring and new hire documentation.
Assisted Manager in interview process of prospective employees and provided feedback.
Provided current employees options for additional training opportunities.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
GENERAL MANAGER, 03/1997 - 08/2013 Virginia Tire And Auto – Fairfax, VA,
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Designed modern employee recognition program which boosted productivity and improved morale.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Enforced quality assurance protocols to deliver ideal customer experiences.
Education
: EDUCATION , VOCAL PERFORMANCES, Expected in - WILLIAM CAREY COLLEGE - HATTIESBURG , GPA: Status -
High School Diploma: , Expected in 05/1992 - Prentiss Senior High School - Prentiss, MS GPA: Status -
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