LiveCareer-Resume

food and beverage manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary

Enthusiastic Multi- Outlet Food and Beverage Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of meeting operational goals and and training in customer satisfaction. Motivated to learn, grow and excel in the customer service.

Skills
  • Staffing and Sales Reporting
  • Inventory Management
  • Front of House Management
  • Health Code Compliance
  • Documentation and Recordkeeping
  • Problem Solving
  • Supply Ordering and Management
  • Investigating Complaints
  • Menu Pricing and Writing
  • Scheduling Staff
  • Database Interface and Query Software
  • Employee Performance Evaluations
  • Quality Assurance
  • Labor and Overhead Cost Estimation
  • Delegating Assignments and Tasks
  • Money Handling
  • Performance Improvement
  • Recruitment and Hiring
  • Training and Onboarding
  • Sales and Marketing
  • Time Management
  • Expense Tracking
  • Event Coordination
  • Inventory Management Software
  • Customer Retention
  • Calm and Pleasant Demeanor
  • Written and Verbal Communication
  • Coaching and Mentoring
  • Critical Thinking
  • Microsoft Office
  • POS Terminal Operation
  • Team Leadership
  • Calendar and Scheduling Software
  • Work Planning and Prioritizing
  • Budget Administration
Work History
Food and Beverage Manager, 09/2019 to Current
Aramark CorporationYork, PA,
  • Operated three food and beverage outlets maintaining 400k in revenue.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Developed waste-control policies to maintain profitable operations.
  • Trained, supervised and motivated 30 employees to enhance customer service and encourage repeat business.
  • Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
  • Created detailed reports on weekly, monthly and annual expenses and revenues, using orcale and sws.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution, producing 50% more revenue.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Insurance Sales Agent, 02/2019 to 09/2019
Asurea Insurance ServicesKansas City, MO,
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Handled approximately 700 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Established payment methods for many clients to facilitate customer payments and issue receipts.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Collected, analyzed and validated all agency commissions.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Conducted annual reviews of existing policies to update information.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Barista/ Barista Trainer, 05/2015 to 09/2019
Monarch Casino Black HawkReno, NV,
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled cash and processed payments accurately to avoid errors.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Upsold specialty items with beverages, increasing store sales.
  • Taught proper procedures and strategies for success to new employees.
  • Cultivated ability to recall customers' names and address each by name.
  • Controlled line and crowd with quick, efficient service.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Educated coworkers and customers about new products.
  • Set and achieved goals for professional development and advancement.
  • Created original artwork for specials board display daily.
Server Shift Leader, 11/2011 to 02/2014
El CorralejoCity, STATE,
  • Trained incoming staff on restaurant practices and procedures.
  • Addressed and resolved any customer conflicts with managed waitstaff, verifying satisfactory outcomes for all involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Education
: General Education , Expected in 08/2022 to Yuba College - Marysville, CA
GPA:
: Esthetician , Expected in 08/2018 to Paul Mitchell The School-Sacramento - Sacramento, CA,
GPA:
High School Diploma: , Expected in 06/2012 to River Valley High School - Yuba City, CA
GPA:

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Resume Overview

School Attended

  • Yuba College
  • Paul Mitchell The School-Sacramento
  • River Valley High School

Job Titles Held:

  • Food and Beverage Manager
  • Insurance Sales Agent
  • Barista/ Barista Trainer
  • Server Shift Leader

Degrees

  • High School Diploma

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