LiveCareer-Resume

food and beverage director resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Highly accomplished Hospitality Director with 15 years of experience managing daily operations of fast-paced hotel, restaurant and entertainment environments. A visionary leader with the proven ability to generate quality results and exceptional guest service. Core Qualifications Sales/marketing leader Skillful organization Effective communicator Purchasing, inventory oversight Successful entrepreneur Guest relationship management
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
02/2011 to 05/2013 Food and Beverage Director Cedar Fair Entertainment Company | Galveston, TX,
  • Directed 90 successful hotel functions ranging from professional to social events featuring up to 350 guests generating more than 2.5 million in revenue.
  • Staged hotel for VIP guests including Mitt Romney, k.d.
  • lang, Smokey Robinson.
  • Cut labor costs by 20 percent, increased productivity by 8 percent.
  • Wrote department handbook that reduced employee turnover resulting in 30 percent improvement in Hilton Honors guest service satisfaction scores.
  • Built department budget, also assisted on hotel budgets and revenue forecasts.
  • As Executive Chef, developed amazing Mediterranean food, wine and cocktail menus; capitalized on male clientele by offering premium bourbon, scotch, vodka.
  • Created "Own your own" hospitality development program that educated/empowered hotel team to own their craft, which led to 22 promotions or service awards.
  • Handled crisis situations as manager-on-duty including a high-profile guest death.
08/2009 to Current Project Development Manager Energeiaworks | New York, NY,
  • Provide restaurateurs solutions to operational needs: startup, expansion, turnaround, concept development/design, management and service.
  • Empower staff with training, tools and service etiquette for a great guest experience.
  • Market restaurant brand to its demographic through menu, decor, theme and vibe.
  • Support grand opening week and transition management into lead role.
09/2008 to 02/2011 Director of Operations Performance Food Group | Oswego, IL,
  • Focus on daily operations while keeping a 93 percent rating by health department.
  • Created "See, Smell, Savor, Service" to promote feature food and wine menus.
  • Built superior guest relationships using social media including monthly email, text blasts.
  • Made personal calls and sent cards on special occasions.
  • Client consultations produced a15 percent increase to total event revenue.
  • Recognized as Miami University's go-to spot for catered/concession events with professional clientele including city officials, university organizations.
10/2006 to 08/2008 General Manager/Marketing Director Myhr Partner | Mount Bethel, PA,
  • Launched upscale Churrascaria featuring hand-blown glassware, custom made feast table, exclusive menu, cocktails and authentic Brazilian decor.
  • Led marketing initiatives including: direct mail, print, TV and radio production.
  • Organized outdoor events highlighting action food stations, wine tasting, fun booths and live entertainment through cross-marketing with other businesses.
  • Spearheaded the development of successful programs including: Sunday Brunch, Corporate Discount Program, Sangria Happy Hour and Radio Gift Certificates.
05/1998 to 02/2008 Owner/ Operator Acuren | Minden, LA,
  • Managed sales and marketing budgets up to 1.5 million while planning, booking and producing events in the U.S, Canada, Jordan, Lebanon and Egypt.
  • Trained team through mock event situations resulting in minimal conflicts.
  • Consulted clients on menus, motifs, budgets and service for an array of occasions ranging from political fundraisers to an upscale Greek wedding.
  • Invited private guests to evaluate resolve of staff to masterful guest relations.
06/1997 to 06/2010 Interpreter Vocal Link | City, STATE,
  • Act as liaison between lawyers/medical personnel and Middle Eastern clients.
  • Interpret/translate legal and medical documents from Arabic into English.
  • Translate projects for large groups and on a one-on-one basis.
06/1997 to 07/2002 Regional Operations Manager JJI Inc | City, STATE,
  • Planned construction and opening of seven restaurants under budget.
  • Developed program that standardized training, scheduling and inventory techniques which reduced overall company turnover and food shortage by half.
  • Trained 16 managers, supported 90 employees as well as several restaurants.
  • Inspected restaurants to ensure managers/staff were adhering to standards.
Education
Expected in to to Bachelor of Science | Business Management Wright State University, Fairborn, Ohio GPA:
Business Management
Expected in to to Associate of Applied Science | Business/Hospitality Management, Culinary Arts Sinclair College, Dayton, Ohio GPA:
Business/Hospitality Management, Culinary Arts
Expected in to to Certified: Mixologist The Ohio Restaurant Association Certified: Ohio ServSafe 2012 Training for Intervention ProcedureS Certified: TiPS 2014 | Professional Bartending Schools of America, Dayton, Ohio GPA:
Professional Affiliations
National Restaurant Association National Hotel & Lodging Association Kettering Chamber of Commerce
Skills
Arabic, budgets, budget, concept development, clientele, Client, clients, direct mail, email, English, Focus, Greek, inventory, legal, marketing, Market, personnel, producing, Radio, radio production, sales, scheduling, TV

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Resume Overview

School Attended

  • Wright State University
  • Sinclair College
  • Professional Bartending Schools of America

Job Titles Held:

  • Food and Beverage Director
  • Project Development Manager
  • Director of Operations
  • General Manager/Marketing Director
  • Owner/ Operator
  • Interpreter
  • Regional Operations Manager

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • Certified: Mixologist The Ohio Restaurant Association Certified: Ohio ServSafe 2012 Training for Intervention ProcedureS Certified: TiPS 2014

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