Experienced hospitality leader that can utilize skills and experience, especially where the need exists for a positive attitude, strong work ethic, leadership, and commitment to customer satisfaction. Offering over 10 years of successful experience in preparing and serving diverse foods and specialty cocktails, quality customer service, with recognized strengths in quality assurance, staff development, and implementing procedures to assist in continued client satisfaction. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Skills
Team Leadership
Creates a positive team development environment
Highly Dependable
Coaching/Feedback
Organized
Strong leader
Back of House Management
Money Handling
Delegating Assignments and Tasks
Menu Pricing and Writing
Employee Performance Evaluations
Problem Solving
Training
Scheduling Staff
Monitoring Food Preparation
Front of House Management
Performance Improvement
Relationship Building
Managing Deliveries
Recruitment and Hiring
Event Coordination
Reliable and Responsible
Calm and Pleasant Demeanor
Work History
Food and Beverage Director, 09/2018 - Current Cedar Fair Entertainment Company – Allentown, PA,
Planned operations to effectively cover all needs while controlling costs and maximizing service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Verified prepared food met all standards for quality and quantity before serving to customers.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Hired and managed all kitchen staff.
Oversaw food preparation and monitored safety protocols.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Helped general management develop prices based on inventory costs and portion sizes.
Purchased food and cultivated strong vendor relationships.
Developed unique events and special promotions, including banquets, weddings and parties to drive sales.
Motivated staff to perform at peak efficiency and quality.
Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Identified team weak points and implemented corrective actions to resolve concerns.
Team Leader, Hospitality Specialist, 12/2016 - 03/2020 Clubcorp Club Operations, Inc. – Nc -, NC,
Increased customer service ratings significantly through personable service.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Collaborated with various team members to meet guests' requests.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Set up bar for operation, obtained cash bank and stocked service bar.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Consulted with managers to organize special events and promotions.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Kept bar presentable and well-stocked to meet all customer needs.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Set up glassware, liquor and other necessary supplies for special events.
Recruited and trained new bartenders and barbacks for high volume business.
Consistently provided friendly guest service and heartfelt hospitality.
Built lasting relationships with regular clientele to ensure return business.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and other leadership.
Maintained high standards of customer service during high- volume, fast-paced operations.
Mixologist , 07/2007 - 06/2009 Darden Restaurant Group – City, STATE,
Worked directly with corporate headquarters and staff to create new cocktails and develop drink recipes for the menus of each of their individual chain restaurants.
Implemented creative marketing strategies which showcased pairings of specific food and drinks that compliment each other well.
Creatively photographed food and drinks for menu presentation.
Prepared classic, modern and unique cocktails for each individual Darden Restaurant
Developed new signature cocktails to support bar marketing brand and increase profits.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Increased bar revenue through development and marketing of featured cocktails.
Education
Associate of Arts: , Expected in - UCF - Orlando, FL GPA:
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