Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Food and Beverage Director, 02/2015 to Al Copeland Investments – Madisonville, LA,
Hire, supervise and train front of the house and back of the house staff.
Work with clients to develop menus and all details of events, weddings, luncheons, and golf outings.
Payroll for the Pine Lakes employees.
Scheduling, Budgets, develop and manage SOP's for all positions.
Discover new and exciting events for Pine Lakes Members, Trivia night, Nine and Dine, Member/Guest and Member/Member tournaments.
Manage P&L's and Cost of Goods for the highest profit margins.
Recreations General Manager, 06/2010 to 01/2015 Evans Distribution Company – Romulus, MI,
Manage all aspects of Food and Beverage in the Recreational areas of the resort.
Manage multiple departments which include: Lanier World (water park), Islands Catering, Special Events, Gianni's Italian restaurant, Sunset Cove beach café, concert venue,,SnowWorld (snow park), Tiki Bar and Dock sidebar.
Seasonal revenues in excess of $3M.
Responsibilities include, hiring of seasonal, part time, and full time staff.
Hire hourly employees, supervisors, and salaried managers for all areas.
Fully staffed, the Recreations division would consist of 6 managers, 2 asst.
managers, and 11 Supervisors.
Hourly employees vary depending on season, in season will have 250+ employees.
Train staff for all areas including cashiers, food handlers, cooks, food runners, servers, bartenders, greeters, beach service, supervisors and managers in each venue.
Develop SOP's for all areas of Food and Beverage.
Train, supervisors and managers to and follow all set guidelines and lead by example, as well as hold staff accountable when not following company procedures.
Scheduling, payroll, menu development, produce order guide in each area from all vendors.
Place food orders, track inventory, monitor waste, and guide Culinary staff to keep food cost within budget.
Assists and reports directly to the Executive Food and Beverage Director of Lake Lanier Islands Resort where in addition to Recreation outside the hotel also help to manage banquets, set up, two full service restaurants, room service and all holiday functions held at the hotel.
Develop BEO's for all events through Delphi.
Owner Operator, 09/2006 to 04/2010 Chattahoochee Country Club Golf Course Chattahoochee Grill – City, STATE,
Prepare daily food items such as sandwiches, salads, soups, hamburgers, and develop daily specials while using proper safety precautions and sanitary measures.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Provide all catering needs for large events such as golf tournaments and holiday parties with in the venue.
Catering off site for Corporate events and private parties.
Scheduling, payroll, and all county documentation of liquor sales.
Inventory control.
P&L Reports Monthly for the county.
General Manager/ Catering Coordinator, 09/1995 to 09/2006 Luna's Fine Dining Restaurant – City, STATE,
Oversee the day to day operations of a high volume casual fine dining restaurant, two separate lounges, and three private dining areas.
Luna's held county liquor license for two large facilities in Gainesville.
Any event held at the venues must coordinate with Luna's for all alcohol served at these locations.
Responsible for ordering special requests, and keeping three separate locations stocked with liquor and items to set up bars for45 up to 2,500+ group events.
Worked with clients to cover all details of catered events.
Menu development, room set up, linen requirements, extra equipment rental, buffets, plated diners, and bars.
Eight years working with brides to ensure that every moment of their special day was planned and executed according to their requirements.
Menu development, linens, set up, décor for room, tables, buffet etc.
Even booked bands for many of the couples.
Worked with other contracted companies for the final touches at many weddings.
Ice Sculptures, Chocolate Fountains,.
Catered large events up to 2,400 guests, Coordinate catering, and kitchen staff to execute multiple events at the same time.
In 1996, Luna's was the official caterers for the Olympic Rowing Venue.
Catered the opening ceremony dinner for 250 members of the Olympic Committee VIP's.
Provided over 20 separate catered meals during the two weeks of rowing events.
In 2002, Luna's won the bid to cater the Olympic tryouts at the Rowing Venue at Lake Lanier.
We fed 1,800 athletes three meals a day for 14 days.
Athletes from all over the world with special diets and strict dietary requirements consumed over 75,000 meals during the two weeks.
In 2004, Luna's was named #1 in best catering experience in Gainesville, by " Best in Class".
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