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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated food and beverage server, with knowledge of customer service. Skilled and handling phone duties and always wanting to satisfy customers. Fast learner and motivated to try and work at new things. Love to work individually or as a team member and punctual.

Skills
  • Customer order recording
  • Dish preparation
  • Safe food handling
  • Cash drawer balancing
  • Food preparation
  • Food storage solutions
  • Returns and exchanges
  • Customer greeting
  • Customer seating
  • Cash register operation
  • Customer service
  • Customer assistance
  • Coin counting
  • Credit and cash transactions
  • ID verification
  • Product recommendations
  • Liquor regulations and compliance
Experience
Food and Beverage Cashier, 06/2019 - 07/2020
Boyd Gaming, Inc. Henderson, NV,
  • Processed credit card payments and ensured customers signed counter slips.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Cleaned and sterilized vats and factory processing areas to meet optimal safety standards.
  • Selected, measured and weighed ingredients in specified amounts.
  • Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
Waitress and Hostess, 08/2018 - 03/2020
Cadia Healthcare Dover, DE,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Bartender, 01/2018 - 03/2018
Aramark Corp. Camden, NJ,
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
Food Preparation Worker, 08/2016 - 12/2017
The Big Bad Bacon City, STATE,
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Protected food from spoilage by storing according to safety procedures.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
Education and Training
High School Diploma: , Expected in 2018
-
Rancho Cucamonga High School - Rancho Cucamonga, CA
GPA:

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Resume Overview

School Attended

  • Rancho Cucamonga High School

Job Titles Held:

  • Food and Beverage Cashier
  • Waitress and Hostess
  • Bartender
  • Food Preparation Worker

Degrees

  • High School Diploma

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