LiveCareer-Resume

food and beverage attendant resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable and courteous team builder with 20 years of experience attending to guest and possible team member needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Skills
  • Staff leadership
  • Relationship development
  • Organization
  • Administrative support
  • Planning and coordination
  • Business operations
  • Problem resolution
  • Customer service
  • Team building
  • Cross-functional team management
  • Employee development
  • Supervision and training
  • Recruiting and hiring
  • Policy/program development
  • Performance improvements
  • Progress reporting
  • Multidisciplinary team collaboration
  • Reporting requirements
  • Safety understanding
  • Skill building support
  • Individual instruction
  • Minimal to no supervision
Experience
11/2018 to 08/2020 Food and Beverage Attendant Hilton Grand Vacations | Breckenridge, TX,
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings to immediate supervisor.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Supervised staff preparing and serving meals ordered per day.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Set tables for upcoming meal according to Food Service Guidelines Manual.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Assembled and served meals according to specific guest requirements.
  • Collaborated with kitchen team to bus and set tables and prep foods accordingly.
  • Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
08/2019 to 01/2020 Special Education Assistant Para Los Ninos | Los Angeles, CA,
  • Interacted professionally and positively with other members of school staff to foster well-rounded educational community.
  • Maintained focused, inclusive and supportive learning environments.
  • Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Transported non-ambulatory students throughout campus facilities.
  • Monitored students' use of personal medical equipment to encourage proper use and prevent injury.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Engaged students in warm, positive environment that delivered curriculum lessons to bolster learning and concept recognition.
  • Coached students on speech patterns using Augmentative/Alternative Communication methods.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
  • Completed documentation on student behaviors, interventions and results.
  • Supervised students and led classroom instruction during head teacher's absence to keep children motivated and on schedule.
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Communicated effectively and delivered positive reinforcement to students, which enabled building of trust and rapport.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Met with parents about student needs to garner additional support.
  • Kept over 25 students safe in classroom and outside environments.
  • Utilized curriculum with life-based approach.
  • Aided disabled students in using restroom facilities.
  • Provided students with personalized educational, behavioral and emotional support.
  • Led lessons on 5 subjects to classes averaging 8 special needs students with Down syndrome, autism spectrum disorders and other developmental disorders and genetic disabilities.
  • Assisted special education teachers with better communication between school staff and student's families to bolster efforts for learning disabled students.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Assessed each child's learning achievements to identify his or her academic progress.
02/2007 to 10/2018 Front End Store Manager Atria Senior Living Group, Inc. | Sarasota, FL,
  • Managed inventory and ordered new stock to refill low running items.
  • Prepared and submitted nightly bank deposits.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Trained, managed and motivated employees to promote professional skill development.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting current and upcoming sales.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Directed all day-to-day operations of store's facility to provide safe and enjoyable guest experience.
  • Improved future employee development process by mentoring and onboarding more than 5 youth employees per summer.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using problem solving and positive communication skills.
  • Supported community outreach initiatives by partnering with local organizations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased employee efficiency 55% by nurturing each employees strengths and deligating responsibilities based on those strengths.
  • Supervised performance of 10-30 workers with goals of improving productivity, efficiency and cost savings.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Implemented effective customer service surveys to encourage feedback.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in more positive and effective customer service environment.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Lead team of 10 to 35 employees in all operations including sales, service, parts and office functions.
01/2003 to 01/2004 Community Health Aide Yukon Kuskokwim Health Corporation | City, STATE,
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Delivered healthy living and disease management information to specific population groups.
  • Assisted nurses, PAs and doctors during scheduled and emergent situations by handling administrative tasks, conducting research and using basic math skills to ensure clients had the most effective plan of health.
  • Returned calls, emails and faxes according to departmental policy.
  • Applied concise time-management to meet deadlines.
  • Developed and maintained working knowledge of all products, payer guidelines and regulatory rules.
  • Acquired and maintained knowledge of with all YKHC policies and procedures.
  • Delivered clean and professional healthcare to customer locations.
  • Collaborated with others to discuss new healthcare opportunities.
  • Achieved cost-savings by developing functional solutions to immediate medical problems.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Leveraged previous clinical software to input and compile data gathered from various sources.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including printing out client's personal records and inputting vital, personal data into clinic's database.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 03/2003 to to GED | Saint Jessica's School, Saint Jessica's, AK, GPA:

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Resume Overview

School Attended

  • Saint Jessica's School

Job Titles Held:

  • Food and Beverage Attendant
  • Special Education Assistant
  • Front End Store Manager
  • Community Health Aide

Degrees

  • GED

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