Food and Beverage Attendant Resume Example
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FOOD AND BEVERAGE ATTENDANT
Experience
Food and Beverage Attendant, 04/2017 to Current
Hilton Worldwide – Aventura , FL
Hilton Worldwide – Aventura , FL
- Ensure custom events are set up and serving is correct
- Training of new employees at each workstation
- Worked in all areas in resort: Hotel, Restaurant, Banquet facility
- Responsible for daily bank and reconciliation
- Process customers' payments and provided receipts
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements
- Greet customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Performed customer service inquiries quickly and accurately
Sales Associate, 10/2016 to 09/2017
Peabody Essex Museum – Salem , MA
Peabody Essex Museum – Salem , MA
- Ensured the store was adequately prepared for store openings
- Assisted customers with style selection and advice, the top performer for sales
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Recommended merchandise to customers based on needs and preferences
Sales Associate, 06/2016 to 02/2017
Peabody Essex Museum – Salem , MA
Peabody Essex Museum – Salem , MA
- Informed customers about the Alex and Ani Journey helping them find a piece of jewelry to tell their story or support charitable cause
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Audited and inventoried new shipments for errors
- Consistently the top seller by listening to the customer and building a rapport
Inventory & Product Creation, 06/2015 to 08/2015
Peabody Essex Museum – Salem , MA
Peabody Essex Museum – Salem , MA
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Measured products to ensure production accuracy
- Designed and printed backdrops for LoliPopProps
- Put together Ice Light kits for retailers (Online and Retail)
- Researched competitor's websites, products and reviews to evaluate the effectiveness
Sales Associate - Part Time Key Holder, 12/2019 to Current
Jack Rogers – City , STATE
Jack Rogers – City , STATE
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Engaged with customers to effectively build rapport and lasting relationships
Sales Associate, 12/2019 to Current
Johnston And Murphy – City , STATE
Johnston And Murphy – City , STATE
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Processed product returns and assisted customers with other selections
- Educated customers on promotions to enhance sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Work History
Westcott, 04/2017 to Current
Company Name – City, State
Company Name – City, State
- Ensure custom events are set up and serving is correct.
- Training of new employees at each workstation.
- Worked in all areas in the resort: Hotel, Restaurant, Banquet facility.
- Responsible for daily bank and reconciliation.
- Process customers' payments and provided receipts.
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greet customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Address customer service inquiries quickly and accurately.
Sales Associate, 10/2016 to 09/2017
Company Name – City, State
Company Name – City, State
- Ensured the store was adequately prepared for store openings.
- Assisted customers with style selection and advice, the top performer for sales.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Recommended merchandise to customers based on needs and preferences.
Sales Associate, 06/2016 to 02/2017
Company Name – City, State
Company Name – City, State
- Informed customers about the Alex and Ani Journey helping them find a piece of jewelry to tell a story or support a cause.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Audited and inventoried new shipments for errors.
- Consistently the top seller by listening to the customer and building a rapport.
Inventory & Product Creation, 06/2015 to 08/2015
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Measured products to ensure production accuracy.
- Designed and printed backdrops for LoliPopProps.
- Put together Ice Light kits for retailers (Online and Retail).
- Researched competitor's websites, products and reviews to evaluate the effectiveness.
Concessions, 06/2015 to 06/2015
Company Name – City, State
Company Name – City, State
- Promoted products to generate sales (Beverage and Souvenirs).
- Interacted with customers to provide an enjoyable experience.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Merchandise Staff, 06/2014 to 07/2014
Company Name – City, State
Company Name – City, State
- Provided quality customer service and completed sales transactions.
- Required to reconcile sales and inventory at the end of each event.
- Ensured stocks were accurate and available for purchase.
Swamp Squad/Volunteer, 06/2014 to 07/2014
Company Name – City, State
Company Name – City, State
- Encouraged fans to get involved through various games and activities.
- Assisted with Ticket Sales, Marketing and Advertisement.
- Developed and implemented activities and special events.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
Education
Associate of Arts: 2018
Central Piedmont Community College - City, State
Central Piedmont Community College - City, State
BBA: Marketing, 2020
University of North Carolina at Charlotte - City, State
University of North Carolina at Charlotte - City, State
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Highlights
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Skills
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Resume Overview
School Attended
- Central Piedmont Community College
- University of North Carolina at Charlotte
Job Titles Held:
- Food and Beverage Attendant
- Sales Associate
- Inventory & Product Creation
- Sales Associate - Part Time Key Holder
- Westcott
- Concessions
- Merchandise Staff
- Swamp Squad/Volunteer
Degrees
- Associate of Arts : 2018
BBA : Marketing , 2020
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