Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Emerging Wolf eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of guest relations and working as a pack. Motivated to learn, grow and excel in the hospitality industry.

  • Emerging Wolves leadership counsil
  • Portion control
  • Food Safety
  • Cash Handling
  • Health and Safety Standards
  • Product Knowledge
  • Cash Register Operation
  • Stocking and replenishing
  • Menu memorization
  • Table clearing
  • Problem resolution
  • Guest Services
  • Sales
  • Cleaning
  • Point of Sale Systems
  • Meal Serving
  • Beverage preparation
  • Food running
  • Dining room cleanliness
  • Customer service
Work History
Food and Beverage Attendant, 08/2019 - Current
Hilton Worldwide Milford, CT,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
  • Greeted guest and answered any questions.
  • Engaged in suggestive selling and other sales techniques.
  • Provided attentive service and proactively assessed guest needs.
  • Offered product samples, answered questions and helped guest find items.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean guest areas.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Assisted guest with carry-out service.
Cashier, Prep, Line, 03/2017 - 08/2019
L.L. Bean, Inc. King Of Prussia, PA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared and submitted end-of-shift reports using Aloha.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collaborated with managers to collect information about specific customer desires and dietary needs.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Worked closely with MOD to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Department Lead, 08/2015 - 01/2017
99 Cents Only Stores City, STATE,
  • Implemented corporate planograms for new department products.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Set up displays and trained employees on current promotions.
  • Oversaw efficient inventory stocking and supply rotation.
  • Oversaw produce department staff to cover for other department leaders.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to store manager.
GED: , Expected in 12/2001
Mountain View High School - Mesa, AZ

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School Attended

  • Mountain View High School

Job Titles Held:

  • Food and Beverage Attendant
  • Cashier, Prep, Line
  • Department Lead


  • GED

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