Enthusiastic Emerging Wolf eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of guest relations and working as a pack. Motivated to learn, grow and excel in the hospitality industry.
Accomplishments
Emerging Wolves leadership counsil
Skills
Portion control
Food Safety
Cash Handling
Health and Safety Standards
Product Knowledge
Cash Register Operation
Stocking and replenishing
Menu memorization
Table clearing
Problem resolution
Guest Services
Sales
Cleaning
Point of Sale Systems
Meal Serving
Beverage preparation
Food running
Dining room cleanliness
Customer service
Work History
Food and Beverage Attendant, 08/2019 - Current Hilton Worldwide – Milford, CT,
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
Greeted guest and answered any questions.
Engaged in suggestive selling and other sales techniques.
Provided attentive service and proactively assessed guest needs.
Offered product samples, answered questions and helped guest find items.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Collected trash, wiped up spills and removed trays to maintain fresh and clean guest areas.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Assisted guest with carry-out service.
Cashier, Prep, Line, 03/2017 - 08/2019 L.L. Bean, Inc. – King Of Prussia, PA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Prepared and submitted end-of-shift reports using Aloha.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collaborated with managers to collect information about specific customer desires and dietary needs.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Worked closely with MOD to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Department Lead, 08/2015 - 01/2017 99 Cents Only Stores – City, STATE,
Implemented corporate planograms for new department products.
Supervised existing employees and recruited, interviewed and hired new ones.
Set up displays and trained employees on current promotions.
Oversaw efficient inventory stocking and supply rotation.
Oversaw produce department staff to cover for other department leaders.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Checked product shelves to review for proper price labels and handled price changes when requested by management.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Pleasantly greeted customers and provided prompt and courteous service at all times.
Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Checked for outdated and overripe grocery items and removed from inventory.
Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to store manager.
Education
GED: , Expected in 12/2001 - Mountain View High School - Mesa, AZ GPA:
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