Reliable professional offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in cash handling and food safety areas and flexible with changing business needs.
Skills
Food Safety
Cash Handling
Point of Sale Systems
Guest Services
Health and Safety Standards
Security Guard License
Superior customer service
Work History
Food and Beverage Attendant, 05/2019 - 07/2020 Intercontinental Hotels Group – Nashville, TN,
Established welcoming atmosphere by greeting each guest warmly.
Maintained stock levels of cups, lids, straws and condiments throughout shift.
Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
Integrated service and team management strategies to boost business profits.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Trained new staff members on company policies and procedures.
Engaged in suggestive selling and other sales techniques.
Set up advertising signs and displays on shelves, counters and tables.
Monitored dining room inventory and replenished as necessary.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Helped customers complete purchases, locate items and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted over 500 visitors per day.
Completed inventory counts and ordered merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Set up new sales displays each month.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Server, Busser, 08/2016 - 08/2019 Northern Tool + Equipment – Little Rock, AR,
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Provided friendly, courteous service to create memorable moments for guests.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Served appetizers, delivered entrees and refilled beverages for banquet guests.
Maintained flexible work schedule to meet event needs.
Arranged linens and table settings according to seating plan and event theme.
Executed synchronized meal service simultaneously serving multiple guests.
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Used slow periods to restock supplies, ice, trays and delivery bags.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Cashier Team Lead, 05/2017 - 04/2019 Conner Prairie – Fishers, IN,
Quickly and accurately counted drawers at start and end of each shift.
Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Communicated with customers and team members to solve problems.
Trained team members on cash register operation and cash handling.
Interpreted and enforced operating instructions, procedures and safety rules.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Resolved escalated customer disputes with special actions such as discounts.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained stock within optimal levels to meet expected customer and sales levels.
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Restocked and organized merchandise in front lanes.
Assisted customers by answering questions and fulfilling requests.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Displayed new stock and rotated existing products.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Learned other teammates' work tasks to train as backup.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Sanitized dining ware and kitchen equipment according to health code standards.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Observed customer purchases in line and differentiated between standard portions.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Concessions Cashier, 01/2017 - 11/2018 Best Beverage Catering LLC – City, STATE,
Handled cash and processed payments, sorting bills and maintaining records of transactions.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Communicated stand offerings and answered guest questions regarding orders.
Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Consistently provided friendly service to promote better customer engagement.
Supported team members with various needs depending on customer influx and demand.
Monitored inventory and notified management of deficiencies or shortages.
Maintained clean, organized workspace according to operational standards.
Returned unused food items to designated storage areas, making sure to cover and date perishables.
Maintained high standards of customer service in high-volume, fast-paced operations.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Education
GED: , Expected in 06/2019 - Pittsburg Adult Education Center - Pittsburg, CA GPA:
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