Energetic and bubbly Team Lead with 13 years of experience offering quality food service. Focused on coaching staff and solving problems involving kitchen efficiency, inventory and guest satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
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- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Limited portion sizes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to associate satisfaction.
- Oversaw balancing of cash registers and reconciled transactions.
- Maintained high standards of food quality by reviewing pallet shipments, overseeing preparation and monitoring food safety.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Supervised restocking of salad bar and entree line.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Learned all required tasks quickly to maximize performance.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Prepared beverages and filled food orders for customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained incoming staff on restaurant practices and procedures.
- Used slow periods to restock supplies, ice, trays and delivery bags.
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Resume Overview
School Attended
- University of Toledo
- Roy C. Start High School
Job Titles Held:
- Food and Beverage Team Leader
- Team Member
- Server/Busser/To-Go Specialist/Hostess
- Assistant Manager
Degrees
- High School Diploma
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