Ambitious Biology student; satisfies clientele using strong interpersonal, multitasking and time management skills. Expertise in smoothly delivering to guests and maximizing profits. A talent for training and leading with strong knowledge of task management and warehouse procedures. Communicative and team-oriented with proficiency in POS system operations. Flexible, hard working, and ready to learn and contribute to team success. Known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Staff leadership
Employee Training
Portioning
Meal prep
Phone orders
Inventory
Check payment processing
High-volume dining
Food inspection
Service prioritization
Menu memorization
Teacher Support
Price memorization
Point of Sale (POS) system operations
Safe food handling
Stockroom procedures
Freight operations
Maintenance & Repair
Collaboration
Organization
Communication
Customer service
Problem resolution
Troubleshooting
Conflict resolution
Decision-making
Relationship building
MS Office
Espresso machine operations
Coffee grinding
Touch-screen point of sale
Serving expertise
Food safety understanding
Animal care
Animal fostering
Adoption events
Kennel care
Schedule management
Adoption procedures
Animal nutrition
Multitasking
Critical thinking
Team management
Working collaboratively
Data management
Multimedia operations
Special events support
Adaptable
Security understanding
Flexible
PPE use
Behavior modeling
Tutoring students
One-on-one and small group instruction
Special needs education
Early childhood education
Classroom supply management
Setting up activities
Grading homework and tests
Team building
Training & Development
Leadership
Microsoft Office
Progress reporting
Group and individual instruction
Attendance
Materials Preparation
Classroom Organization
Activity Assistance
Class Monitoring
Special Needs Support
Excel
Stress management
Differentiated instruction
People skills
Product selection
Shipping and receiving
Package verification
Product packaging
Pallet jack experience
Order picking abilities
Organizational skills
Book scanning
Summer education programs
Staff support
Basic typing skills
Pulling requests
Removing damaged materials
Literary knowledge
Telephone etiquette
Cataloging of materials
Processes and procedures
Reading programs
Cleaning tasks
Skilled researcher
Sorting and processing donations
Project planning
Time management
Experience
Food and Beverage Associate, 12/2020 to 07/2021 Delray Beach, Florida – Delray Beach, FL,
Described menu items to customers and suggested products based on stated preferences.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Merchandised display cases and promoted prepared foods.
Greeted guests with pleasant smile and superior customer service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Maintained highest standards of conduct and service to support company reputation.
Created complex, hand-crafted beverages based upon customer preferences.
Operated cash register, collected payments and provided accurate change.
Memorized official and off-menu coffee and tea preparations.
Maintained calm demeanor during high-volume periods and special events.
Addressed and resolved customer concerns to maintain brand loyalty.
Monitored cafe for seating availability, safety and wellbeing of guests.
Increased sales by arranging merchandise in innovative and eye-catching displays.
Trained entire staff of baristas in new program offerings and procedures.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Prepared and led food service training to teach staff various tasks.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Provided exceptional service that reflected restaurant standards and core values.
Maintained dining and food service areas to maximize safety and cleanliness.
Collaborated with kitchen team to bus tables, prep, and stock food.
Reconciled daily transactions, balanced cash registers and deposited earnings at bank.
Assembled and served meals according to specific guest requirements.
Maintained presence throughout meals to assist guests with additional food and beverage requests as needed.
Oversaw inventory and reported replacement needs to kitchen management.
Estimated ingredients and supplies to prepare recipes.
Inspected supplies, equipment and work areas for conformance to standards.
Stored food in designated containers and storage areas to prevent spoilage.
CAP 2 Associate, 03/2020 to 07/2020 Goat – Miami, FL,
Coordinated well-organized restocking to present attractive, full shelves for customers.
Assisted customers with locating items on sales floor and in backroom storage areas.
Followed pick sheets to pull merchandise for restocking on sales floor.
Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Added labels to products, rotated current stock and professionally arranged merchandise.
Restocked shelves with current merchandise in attractive displays to promote sales.
Monitored available products and suggested items to reorder.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Demonstrated leadership by making improvements to work processes and helping to train others.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Recognized by management for providing exceptional customer service.
Volunteer, 03/2019 to 05/2019 Levi Strauss & Co. – Pottstown, PA,
Volunteered to help with special events and programs by checking in participants and giving directions.
Welcomed customers and answered questions.
Monitored special group events and off-site field trips.
Maintained daily care logs for sheltered animals.
Performed custodial duties, including mopping, sweeping and sterilizing equipment.
Stocked delivered animal food and supplies in central supply room.
Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
Helped visitors to select and adopt appropriate animals based upon needs and requirements.
Maintained animal shelter, including cleaning and disinfecting kennels, cages, and equipment; wash dishes and laundry; take out garbage; perform custodial duties.Washed towels and bedding, cleaned kennels and litter boxes and mopped floors.
Walked animals in assigned area to complete daily enrichment.
Identified animal health concerns and discussed problems with owners.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Maintained clean and orderly play yards, kennels and cages.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Unloaded and organized supplies and product inventory.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Washed, groomed and trimmed each animal to enhance coat health.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Engaged with others successfully using strong verbal and written communication skills.
Organized materials, cleaned facilities and set up equipment to prepare for events.
Displayed event signs and posters to advertise upcoming events.
Worked closely with team members to deliver project requirements.
Exceeded customer satisfaction by finding creative solutions to problems.
Fulfillment Associate, 02/2018 to 07/2018 Amazon – City, STATE,
Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Accepted, processed and filled orders quickly and accurately.
Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
Operated handheld scanners to track merchandise throughout fulfillment process.
Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Packaged items with appropriate materials to prevent damage during shipping.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Lead Stock Associate, 12/2017 to 05/2018 Walmart – City, STATE,
Suggested products to meet customers' needs or complement current selections.
Helped customers on floor with locating, reaching and selecting merchandise.
Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Defined strategies and created a plan to achieve ambitious operational objectives.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
Resolved issues among crew members by addressing problems immediately and mediating disagreements.
Monitored available products and suggested items to reorder.
Added labels to products, rotated current stock and professionally arranged merchandise.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Restocked shelves with current merchandise in attractive displays to promote sales.
Recognized by management for providing exceptional customer service.
Created new programs that resulted in increasing productivity and customer satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Lead Hostess, 02/2015 to 06/2015 Chick-fil-A – City, STATE,
Enhanced guests' experiences by fulfilling special requests during visits.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash and polishing silverware.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Developed long-term relationships with customers to increase opportunities for repeat business.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Library Volunteer, 01/2013 to 12/2014 Roseville Public Library – City, STATE,
Worked alongside library staff to shelve books and organize collections.
Read stories to preschool children to help increase key language, literacy and social skills.
Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
Managed lost and found, assisting patrons in finding misplaced items.
Scanned outgoing materials, informed customers about special restrictions and bagged items.
Assisted with regular and special events such as book groups, coffee clubs and storytime for children.
Fulfilled requests by collecting and organizing internal and loaned materials.
Organized circulation of library materials.
Created materials to promote library at local schools and community events.
Instructed patrons on how to access library's electronic catalog and internet site.
Evaluated returned items for damage, noted problems and collected for repairs.
Used library and scholarly databases to locate reliable resources.
Located and pulled materials for forwarding to other branches and inter-library loans.
Fielded questions about details such as operations hours, special gatherings and late fees.
Developed skills in Microsoft Office and other current computer technologies.
Reshelved books and DVDs quickly and correctly.
Church Volunteer, 01/2012 to 12/2014 LDS Church – City, STATE,
Assisted with coordinating grounds maintenance to keep church looking professional.
Contributed to successful outreach events such as neighborhood canvassing and Christmas carolling.
Demonstrated and reinforced values of caring, respect, honesty and responsibility.
Assisted with childcare and enabled parents to attend church services without distraction.
Applied conflict management and communication skills toward de-escalating local conflicts.
Assisted in planning and implementing appropriate program activities for children and adults.
Elementary School Volunteer, 01/2013 to 12/2013 Coyote Ridge Elementary – City, STATE,
Engaged students to share ideas and collaborate together on projects.
Graded student assignments and provided feedback.
Supervised students outside classroom during recess, lunch and breaks.
Tutored students on lessons and homework.
Oversaw safety and well-being of students under care during teacher absences.
Offered general support to instructors, including handing out documents and straightening up classroom.
Promoted positive relationships between students by encouraging kindness and respect.
Maintained privacy of students' information and scores to minimize risk of breached data.
Mentored students in academics to build skill levels.
Organized and distributed materials needed for planned classroom activities.
Instructed students on examination policies and procedures.
Took attendance, graded assignments and maintained routine student records.
Organized and distributed homework, textbooks, classroom supplies and other learning materials.
SPCA Volunteer, 08/2012 to 09/2012 SPCA – City, STATE,
Maintained daily care logs for sheltered animals.
Performed custodial duties, including mopping, sweeping and sterilizing equipment.
Stocked delivered animal food and supplies in central supply room.
Stocked food and shelter supplies gleaned from donations.
Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
Helped visitors to select and adopt appropriate animals based upon needs and requirements.
Maintained animal shelter, including cleaning and disinfecting kennels, cages, and equipment; wash dishes and laundry; take out garbage; perform custodial duties.Washed towels and bedding, cleaned kennels and litter boxes and mopped floors.
Walked animals in assigned area to complete daily enrichment.
Identified animal health concerns and discussed problems with owners.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Maintained clean and orderly play yards, kennels and cages.
Unloaded and organized supplies and product inventory.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Washed, groomed and trimmed each animal to enhance coat health.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Education and Training
GED: , Expected in 12/2015 Oklahoma City Community College - Oklahoma City, OK GPA:
Associate of Science: Biology, Expected in 2023 Columbia College - Sonora, CA GPA:
Major in Marine Biology
Recipient of Award for maintaining 4.0 GPA
Completed professional development in Budgeting & Money Management
Associate of Science: Biology, Expected in 2023 Ohlone College - Fremont, CA GPA:
: , Expected in Woodcreek High School - Roseville, CA GPA:
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