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Food and Beverage Associate Resume Example

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FOOD AND BEVERAGE ASSOCIATE
Summary

Talented Customer service representative with 20+ years of experience in customer service work. Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of efficiently supporting team and customer needs. Very organized and self motivated with many years of volunteer work in public and private schools, as well as the community.

Skills
  • Portioning
  • Staff leadership
  • Menu development
  • Inventory
  • Planning and coordination
  • Communications
  • MS Office
  • Invoice generation
  • Team building
  • Operational improvement
  • Organization
  • Problem resolution
  • Supervision
  • Administrative support
  • Process improvement
  • Customer service
  • Project organization
  • Inventory management
Experience
11/2017 - 01/2020Food and Beverage AssociateMid Carolina Club | Prosperity, SC
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Assembled and served meals according to specific guest requirements.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management.
  • Reduced food waste 20% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Set tables for upcoming meal according to Food Service Guidelines Manual.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Created food displays according to established standards, replacing dated products with fresh.
08/2009 - 11/2012Customer Service RepresentativeLake Murray Logistics | Elliston, VA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize Transportation sales.
  • Assisted approximately 20 trucking companies with cost and transportation questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding trucking and transportation issues and reported feedback to management team.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
04/2004 - 08/2005Customer Service RepresentativeLegacy Linens | Floyd, VA
  • Assessed customer needs and upsold products and services to maximize fabric and production sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
  • Assessed customer needs and upsold products and services to maximize fabric sales.
Education and Training
Some College (No Degree): Psychology
Liberty University | Lynchburg, VA
  • Completed coursework in General Studies and Biblical Studies
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Resume Overview

Companies Worked For:

  • Mid Carolina Club
  • Lake Murray Logistics
  • Legacy Linens

School Attended

  • Liberty University

Job Titles Held:

  • Food and Beverage Associate
  • Customer Service Representative

Degrees

  • Some College (No Degree) : Psychology

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