Flex Child and Youth Program Assistant CY1702-02 Resume Example
Love this resume?Build Your Own Now
FLEX CHILD AND YOUTH PROGRAM ASSISTANT CY1702-02
Professional Summary
Volunteer coordinator/counselor management experienced, with over 6 years of experience in Customer Service, 5 years of Receptionists/Secretarial/Clerical organizing office administrative and Human Resource training experience, 2 years in Certified Nursing Assistant, ABA Special Needs Education training, Para professional training, CPI and 5 years of Child Care Experience with 3 years of casework training shadowing experience. Possessing a passion to deliver quality client focused excellent services. To achieve educational and career goals by seeking a role that will allow me to consolidate both my education and professional goals, to expand my knowledge and provide opportunities for personal and professional growth.
Skills
|
|
Work History
Volunteer Coordinator, 12/2017 to 12/2019
Allina Health Systems – Golden Valley , MN
Allina Health Systems – Golden Valley , MN
- Met with staff and department managers to maintain currency on volunteer opportunities within each department
- Coordinated logistics of scheduling, supplying and transporting volunteers
- Developed volunteer policies and procedures, codes of conduct and volunteer standards
- Performed skills assessments to link volunteers to roles matching individual skills and competencies
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Recruited and trained new volunteers on volunteer program goals and objectives
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance
- Championed volunteer achievements and drove performance through incentives
- Supervised and promoted volunteers into permanent roles based on staff feedback
- Reviewed work prepared by volunteers and represented volunteers at weekly meetings
- Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions
- Streamlined processing procedures for various financial and employee documents
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Increased customer service success rates by quickly resolving issues
- Managed multi-line telephone system and greeted claimants during office visits
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Served as corporate liaison for finance, IT and marketing departments
- Worked with upper management to complete complex projects on tight budgets within specific time lines
- Coordinated board and committee meetings, including schedules, information preparation and distribution
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Ordered and distributed office supplies while adhering to fixed office budget
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Managed all aspects of administrative and personnel needs of ground supply operations
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Monitored social media and online sources for industry trends
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Participated in community events representing U.S. military and recruited interested parties
- Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Communicated with vendors regarding back order availability, future inventory and special orders
- Trained staff on operating procedures and company services
- Promptly responded to inquiries and requests from prospective customers
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Provided primary customer support to internal and external customers in fast-paced environment
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Effective liaison between customers and internal departments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing and support policies and procedures
- Managed timely and effective replacement of damaged or missing products
- Compiled customer feedback and recommended service delivery improvements to management
- Responded to customer requests for products, services and company information
Flex Child and Youth Program Assistant CY1702-02 , 06/2017 to 12/2017
Kipp Houston Public Schools – Austin , TX
Kipp Houston Public Schools – Austin , TX
- Addressed behavioral and learning issues with parents and daycare management
- Administered medications and kept appropriate records
- Allowed for ample outdoor recreation time to support physical development and outdoor discovery time each day
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Assessed babies and toddlers against established early childhood developmental milestones, preparing progress reports for each child
- Built constructive and open relationships with families with forthright yet friendly communication with parents to build and maintain positive support networks and support continuing education strategies
- Created and implemented diverse educational strategies to boost development
- Consistently enforced disciplinary limits for structured environment conducive to learning
- Continually kept abreast of toy and child-related recalls and safety warnings
- Communicated openly with children's parents about daily activities and behaviors
- Designed monthly activity schedules to balance play, rest and learning time
- Educated students in foundational concepts such as shapes, numbers and letters
- Encouraged curiosity, good behaviors using positive reinforcement methods, exploration and problem-solving appropriate to children's development levels
- Engaged with children on individual basis to build positive relationships and promote learning
- Enhanced 0 to 5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention
- Incorporated music and play into developmentally appropriate activities
- Instructed children in proper health and personal habits, such as eating, resting and restroom usage
- Implemented curriculum to enhance classes with learning-focused activities and kept notes of behavior issues, food served and medications administered to children
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
- Maintained child-friendly safe well-controlled classrooms environment by emphasizing and maintaining cleanliness, organization and by reinforcing positive behaviors
- Monitored each student's educational progress with individualized charts, files, academic, social and emotional progress and recorded in individual files
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance and play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Organized and engaged in recreational activities such as games and puzzles
- Partnered with supervisor to implement ADA standards on playground and in common areas
- Promoted sensory development by providing access to different textures, physical, academic and social development by implementing diverse classroom and outside activities
- Resolved staff and parent disputes through constructive problem-solving techniques
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Used classroom observations to create written assessments of student performance, by teaching children importance of patience and understanding
SpEd Paraprofessional, 08/2016 to 03/2017
Primrose School – Saginaw , TX
Primrose School – Saginaw , TX
- Assessed student assignments to check quality and completeness and assign grades.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Supported instructor with test administration, curriculum development and assignment grading.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Enhanced learning plans and quantified student progress using quizzes, essays and projects.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported student learning objectives through personalized and small group assistance.
- Assisting student who are have special needs or behavioral.
- Data Intake and Output
- Medical Terminology
- Special Education Training
- Casework covering Special Needs Students
- Treatment plans, Being Aware of situations at all times, Confidentiality persistent, and rights of children and parents.
- CPI Initial Training
- Online Universal Precautions Training, 1st Quarter 2016-17
- CPR/First Aid/AED Training
- ABA Therapy Training
- District 20/State Medication Class - September 2016
Infant Teacher , 01/2016 to 01/2017
Hackensack University Medical Center – Ocean Grove , NJ
Hackensack University Medical Center – Ocean Grove , NJ
- Addressed behavioral and learning issues with parents and daycare management
- Administered medications and kept appropriate records
- Allowed for ample outdoor recreation time to support physical development and outdoor discovery time each day
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Assessed babies and toddlers against established early childhood developmental milestones, preparing progress reports for each child
- Built constructive and open relationships with families with forthright yet friendly communication with parents to build and maintain positive support networks and support continuing education strategies
- Created and implemented diverse educational strategies to boost development
- Consistently enforced disciplinary limits for structured environment conducive to learning
- Continually kept abreast of toy and child-related recalls and safety warnings
- Communicated openly with children's parents about daily activities and behaviors
- Designed monthly activity schedules to balance play, rest and learning time
- Educated students in foundational concepts such as shapes, numbers and letters
- Encouraged curiosity, good behaviors using positive reinforcement methods, exploration and problem-solving appropriate to children's development levels
- Engaged with children on individual basis to build positive relationships and promote learning
- Enhanced 0 to 5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
Incorporated music and play into developmentally appropriate activities - Instructed children in proper health and personal habits, such as eating, resting and restroom usage
- Implemented curriculum to enhance classes with learning-focused activities and kept notes of behavior issues, food served and medications administered to children
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
- Maintained child-friendly safe well-controlled classrooms environment by emphasizing and maintaining cleanliness, organization and by reinforcing positive behaviors
- Monitored each student's educational progress with individualized charts, files, academic, social and emotional progress and recorded in individual files
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance and play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Organized and engaged in recreational activities such as games and puzzles
- Partnered with supervisor to implement ADA standards on playground and in common areas
- Promoted sensory development by providing access to different textures, physical, academic and social development by implementing diverse classroom and outside activities
- Resolved staff and parent disputes through constructive problem-solving techniques
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Used classroom observations to create written assessments of student performance, by teaching children importance of patience and understanding
Receptionist, 10/2015 to 04/2016
Life Care Centers Of America – Lakewood , CO
Life Care Centers Of America – Lakewood , CO
- Welcomed each new arrival pleasantly & confirmed reservations & identification
- Swiftly responded to room requests & other inquiries made via establishment website, email or phone
- Politely welcomed arriving guests, providing room keys & information on amenities & policies
- Reported facility & room maintenance problems to appropriate personnel for immediate remediation
- Provided guests with above-&-beyond service, including making outside venue reservations & setting up tours
- Liaised with housekeeping & maintenance staff to address requests & complaints made by guests
- Promptly answered multi-line phone system & greeted callers enthusiastically
- Confirmed relevant guest information &payment methods to prevent fraud
- Calculated billings & posted charges to room accounts, reviewing all charges with guests at checkout
- Kept accounts in balance & ran daily reports to verify totals
- Maintained files & records by implementing effective filing systems that boosted efficiency & organization
- Retrieved mail, packages & documents on behalf of guests, promptly verifying receipt & arranging for pickup or transmittal
- Greeted 100 daily visitors & customers upon arrival, offered assistance & answered questions to build rapport & retention
- Promoted local entertainment & sporting events & offered details to assist patrons
- Protected guest valuables with main safe or in individual boxes to maximize security
- Prepared weekly employee work schedules for 10 team members ensuring all shifts received adequate coverage
- Volunteered to help with special projects, assuming variety of tasks & duties, including military events
- Directed incoming calls to internal personnel & departments, routing to best-qualified department
- Explained details regarding property, including restaurants, pool area, spa & fitness center to acclimate patrons to resort environment
- Maintained transaction security by verifying payment cards against identification
- Planned coverage needs & organized services to support incoming special events
- Answered multi-line phone system, responded to inquiries & transferred calls to correct departments & personnel
- Welcomed patrons & immediately offered assistance by asking open-ended questions
- Received packages & mail at front desk & dispersed to correct employees
- Supervised 10 administrative team members & provided constructive feedback, resulting in higher morale & increased employee retention
- Greeted guests at front desk & engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly & notified Office Manager immediately when problems escalated
- Maintained financial accuracy by collecting deposits, fees & payments
- Used quick response & dynamic service skills to build relationships with patrons, improving customer retention rate
- Drafted professional memos, letters & marketing copy to support business objectives & growth
- Collected Product & Services payments from clients & updated account balances
Clerical Assistant/Cashier , 07/2014 to 04/2016
Adia – Van Voorhis , PA
Adia – Van Voorhis , PA
- Monitored areas for security issues and safety hazards
- Quickly and accurately counted drawers at start and end of each shift
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Prepared beverages and filled food orders for customers
- Answered questions about store policies and concerns to support positive customer experiences
- Conducted inventory counts by adding each item in stock and documenting
- Assisted customers by answering questions and fulfilling requests
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Set up new sales displays each 5 minute to 30 minute time frame
- Maintained customer satisfaction while handling and product returns quickly and professionally
- Met and exceeded goals by highlighting target merchandise with strategic promotional approaches
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers locate appropriate store locations of different products, answered questions about products and provided solutions for various issues
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers with locating and choosing merchandise in any store department
- Reviewed and resolved differences between accounting information and cash drawer
- Processed POS transactions, including checks, cash and credit purchases or refunds
Barrista, 06/2014 to 12/2015
Life Care Centers Of America – Valparaiso , IN
Life Care Centers Of America – Valparaiso , IN
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong work and customer service abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Educated coworkers and customers about new products.
- Maintained all equipment and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Set and achieved goals for professional development, including speed, accuracy and customer service skills.
- Prepared more than 20 batches of coffee per shift, monitoring levels to avoid empty machines during peak shop hours.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated ability to recall customers' names and address each by name.
- Memorized recipes for 100 specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Made and served over 100 café beverages per day with speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Trained 10 employees over 5 months.
- Served individually made coffee drinks to over 100 customers daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized ingredients and recipes for100 specialty drinks.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and implemented updating training programs for 10 employees.
- Created original artwork for specials board display daily.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Nursing Assistant/Case Worker Assistant, 09/2012 to 07/2014
Pizza Hut – Copperas Cove , TX
Pizza Hut – Copperas Cove , TX
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve medical skills.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Cared for average of 10 patients per shift in rehabilitation facility, delivering high-quality, efficient support to meet all needs.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Promoted good oral and personal hygiene by aiding rehabilitation patients with shaving, bathing and teeth brushing.
- Participated in fun activities, including with patients each shiftt to boost mood, improve overall memory and provide light entertainment.
- Worked with peers, lead nurses and nursing assistants during shifts to meet and brainstorm new activities for patients and discuss ways to resolve issues.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented all care actions by completing records and logs.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Lead Nurse.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Lead Nurse informed of changes.
- Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
- Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Waitress, 03/2012 to 06/2012
IHOP Restaurants LLC – City , STATE
IHOP Restaurants LLC – City , STATE
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Bussed and reset 5-10 tables per shift, working efficiently to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
- Checked identification to enforce age requirement for alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Restocked salad bar and buffet for lunch and dinner service.
- Monitored guests for intoxication and immediately reported concerns to management.
- Prepared beverages and filled food orders for customers.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Sales Associate , 10/2008 to 02/2012
Bath & Body Works Direct Inc. – City , STATE
Bath & Body Works Direct Inc. – City , STATE
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Waitress, 01/2009 to 11/2011
Club Barcelona – City , STATE
Club Barcelona – City , STATE
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Monitored guests for intoxication and immediately reported concerns to management.
- Checked identification to enforce age requirement for alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Ensured superior service and efficiency at all times.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Reviewed identification in adherence with state and federal laws for serving alcohol.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected orders and relayed them to bartenders quickly and accurately.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized bar area, including bar tables and chairs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Restocked salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Anticipated guest needs and provided proactive service.
- Collected flatware and glassware and delivered to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Waitress/Host/Export Manager, 06/2009 to 07/2011
Applebee's – City , STATE
Applebee's – City , STATE
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Restocked salad bar and buffet for lunch and dinner service.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Checked identification to enforce age requirement for alcoholic beverages.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Checked and restocked server areas and organized and got change for front counter.
- Informed servers of newly seated parties for speedy service.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Gathered market intelligence and provided guidance to BOH and FOH team to promote restaurant quality customer service.
Deli Bakery Associate, 08/2008 to 07/2011
Food Lion – City , STATE
Food Lion – City , STATE
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Performed regular segment cycle counts and inventory audits to maintain accurate records.
- Supported promotional plans by updating signage with price changes.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Managed timely and effective replacement of damaged or missing products.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Checked for outdated and overripe grocery items and removed from inventory.
Seasonal Fruit Expert, 01/2011 to 06/2011
Edible Arrangements – City , STATE
Edible Arrangements – City , STATE
- Printed labels, packaged boxes and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Properly packed up arrangement to ensure damage-free delivery.
- Consulted with clientele to discuss special occasion designs for weddings, funerals and other events.
- Prepared various fruit arrangements, including bouquets based on customer requirements.
- Drove customer satisfaction by providing recommendations for fresh and fruit pairings.
- Maintained thorough knowledge of needs, characteristics and varieties of fruits and products used in shop to inform arrangement decisions and provide information to customers.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Monitored social media and online sources for industry trends.
Waitress/Host/Export Manager, 08/2008 to 12/2010
Ruby Tuesday – City , STATE
Ruby Tuesday – City , STATE
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Restocked salad bar and buffet for lunch and dinner service.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Checked identification to enforce age requirement for alcoholic beverages.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Receptionist/Counselor in Training, 08/2008 to 12/2010
Methodist University – City , STATE
Methodist University – City , STATE
- Medical Office
- Medical Terminology
- Intakes Appointments
- Department of Social Service Case Worker Understudy Children, Youth and Family Services
- Para Professional & Aba Training
- Developed treatment plans and casework services to families and children in need bases and based on home studies
- Investigates allegations of Child maltreatment and child abuse and endangerment of children
- Provided mental, and physical support based on different situations and referred to adequate community services to resolve client's situations
- Monitors individuals made sure treatment plans are followed accurately and determined placement of children
- Acted as a role model and liaison for DHS and evaluated situations with other caseworker and community case situation professionals and Director
- Arranged, lead, and presented meetings on dealing with different case scenarios. Recorded and documented all contact with clients and updated departments database based on information collected
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Analyze data to determine answers to questions from customers or members of the public
Sub Maker, 08/2007 to 08/2008
Subway – City , STATE
Subway – City , STATE
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Performed shift change tasks each day to keep store efficient and neat
- Maintained clean, sanitized and well-organized food preparation zones
- Cooked batches of food according to standard recipes
- Processed payments and counted change to complete transactions
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Promoted customer loyalty by efficiently handling food and service complaints
- Washed, peeled and cut various fruits and vegetables to prepare for serving
- Observed customer purchases in line and differentiated between standard portions
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Distributed food to wait staff quickly to provide excellent customer satisfaction
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Checked completed orders for accuracy and bagged meals for easy carrying
- Filled and mixed soft drinks, water and beverages
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Supported waitstaff and other team members in completing tasks
Pizza Artist, 02/2006 to 08/2007
Dominos Pizza Inc. – City , STATE
Dominos Pizza Inc. – City , STATE
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Prepared food items such as meats, poultry and fish for frying purposes
- Handled portion control activities according to specified instructions provided by chef
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Monitored social media and online sources for industry trends
- Used pizza cutter to slice pizzas according to size and customer specifications
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
Education
Bachelor of Science: Professional Studies, 06/2019
Fayetteville State University - City
Fayetteville State University - City
Understudy at Department of Social Service- Cases worker assisting with TANF, Child Welfare, Food Stamps and Child, Youth and Family Services 2013-2014
- Minored in Social Work
- Minored in Psychology
- Minored in Sociology
- Professional development completed in YMCA Junior Enlisted Fort Bliss
- Professional development completed in El Paso Texas Homeless Shelter
- Professional development completed in Women and Child Crisis Center of El Paso Texas
Associates: Pre-Social Work , 06/2014
Fayetteville Technical Community College - City, State
Fayetteville Technical Community College - City, State
- Professional development completed in Child Development 2012-2014
- Member of The Parents for Higher Education Child Care Grant (PFHE) 2012-2014
- Awarded Volunteer of the Semester Parents for Higher Education 2013
- Awarded Student Volunteer of the year, Easter Seals UCP-Dorothy Spainhour Children's Center 2013
- Awarded Parent of the Year 2013
Associate of Science: Pre-Psychology, 06/2014
Fayetteville Technical Community College - City, State
Fayetteville Technical Community College - City, State
- Member of March of Dimes walk 2012-2014
- Member of Breast Cancer Awarness Walks
- Professional development completed in Bake sales to Donate to The Parents for Higher Education Child Care Grant (PFHE)
Bachelors of Social Work: Social WorkMethodist University - City
- Minored in Spanish
- Minored in Sociology
- Professional development completed in Counselor/Peer Education new students, military students, and transfer students. Accessibility & Disability Services
- Professional development completed in Center for Personal Development/Counseling and Psychological Services
- Member of Center for Personal Developments Club 2008 & 2009
- Awarded Vice President Center for Personal Development Club 2008 & 2009
- Awarded meeting Leadership hours of Volunteer Award from Center for Personal Development 2008 & 2009
- Awarded Leader of the year Awarded from Center for Personal Development 2008 & 2009
- Member of Methodist University 2008-2009 Cheerleading/Dance Roster
- Awarded 2009 Best Transitional Dancer
- Received Dance/Cheer Scholarship 2008-2009
- Professional development completed in Student Involvement Center
- Professional development completed in Special Olympics 2008
- Professional development completed in Special Olympics 2009
- Member of Social Work Club
- Member of Sociology Club
- Member of Spanish Club
High School Diploma: 06/2008
Overhills High School - City, State
Overhills High School - City, State
- Member of Spanish Club
- Member of Latin Dance
- Member of Model Squad
- Member of Science Club
- County Emergency Services
- Certificate in Fire Extinguisher Training, Fire & Life Safety Program
Accomplishments
- Casework Experience 50Wpm 5 Years of Human Resource Experience 9 Years of Customer Service, Sales, and 5 Years of Management Experience Introduction to Speech College Algebra Intro to Prog & Logic Health Promotion and Wellness Human Diversity Principles of Macroeconomics.
Certifications
- Licensed/Certified Home Health Aide
- Certified Nurses Aide
- Heart Saver/AED Certification
- First Aid Certification
- CPR certified through American Heart Association
Additional Information
References:
Anajanette Layfield
Junior Enlisted Coordinator
Work Ethics
(912)271-4423
Shakeela Searcy
Volunteer Junior Enlisted
Work Ethics
Fort Carson Colorado
(619)777-0145
Gregorio Hernandez
Lockheed Martin
Work Ethics
(910)321-8407
(910)578-5890
Tomas Hernandez
Milan Beauty School
Work Ethics
14087 Pebble Hills Blvd Apt 501
(787)550-0657
Lauren Lucien
Waitress (910)818-8907
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Fayetteville State University
- Fayetteville Technical Community College
- Methodist University
- Overhills High School
Job Titles Held:
- Volunteer Coordinator
- Flex Child and Youth Program Assistant CY1702-02
- SpEd Paraprofessional
- Infant Teacher
- Receptionist
- Clerical Assistant/Cashier
- Barrista
- Nursing Assistant/Case Worker Assistant
- Waitress
- Sales Associate
- Waitress/Host/Export Manager
- Deli Bakery Associate
- Seasonal Fruit Expert
- Receptionist/Counselor in Training
- Sub Maker
- Pizza Artist
Degrees
- Bachelor of Science : Professional Studies , 06/2019
Associates : Pre-Social Work , 06/2014
Associate of Science : Pre-Psychology , 06/2014
Bachelors of Social Work : Social Work
High School Diploma : 06/2008
Similar Resumes
