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first class inspection quality control inspector resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.

Hardworking Quality Control Inspector offering 15 years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.

Seasoned Quality Control Inspector with demonstrated history of driving remarkable improvements to quality through hands-on analysis and proactive updates. Leverages skills in product review, quality assessments and report generation to create superlative results. Brings 15 years of experience to inspection and product development projects.

Versatile Quality Control Inspector familiar with production safety, material properties and manufacturing principles. Expertise includes first and second class inspections critical analysis techniques. Certified in reading blue prints .

Results-driven professional touting 15 years of experience in Quality Control Inspector role. Effective mentor with dynamic training and issue resolution skills. Considered expert in safety and environmental requirements.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Capable of doing some emergency change overs and professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.

Focused and methodical in identifying defects and offering expertise in inspecting, testing and quality monitoring of airflow and quality plastic materials materials. Demonstrated success in upholding standards, monitoring safety and promoting excellence in all areas of production. Experienced in producing detailed reports and maintaining thorough records.

Responsive Quality Control Inspector identifying nonconformities and suggesting remediation methods. Consistently maintains line production standards through collaboration and skills acquired through inspection. Tireless in applying latest diagnostic and QA technologies to inspection.

Safety-driven Tester promoting more than 15 years of experience. Offering terrific troubleshooting, reporting , testing monitoring performance skills. Proven history of accuracy and reliability.

Skills
  • Production experience
  • Inspection procedures
  • Sampling protocols
  • Issue escalation
  • Quality control
  • Inspection documentation
  • Schematic understanding
  • Safety procedures
  • Training and mentorship
  • Reporting and analysis
  • Product testing
  • Reporting and documentation
  • Relationship building
  • Multitasking
  • Collaboration
  • Supervision
  • Communication
  • Conflict resolution
  • Troubleshooting
  • Critical thinking
Experience
First Class Inspection/Quality Control Inspector, 04/2004 - Current
Ach Food Companies, Inc Oakbrook Terrace, IL,
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
  • Performed quality audits and root cause analysis and organized government inspections, quality testing and training for available first and second class inspection programs at Amana facility assembly lines locations.
  • Escalated continuous nonconformity issues to team leaders and engineers for remediation assistance.
  • Conducted quality audits and root cause analysis and coordinated government inspections, quality testing and training for first and second class inspectors programs at the Amana assembly lines and at the north liberty facility for shipping and other work centers.
  • Completed and signed off on repair and maintenance documentation for submission to engineers and repair department.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and conducted continuous inspections.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Maintained strong knowledge of inspection and quality control by participating in workshops and attending regular trainings.
  • Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.
Packaging Machine Operator, 02/2004 - 04/2004
Interestate Batteries Dallas, TX,
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Inspected product on lines for conformance to predetermined quality specifications.
  • Reported defective materials to department supervisors for immediate remediation.
  • Maintained detailed production log identifying materials used, wastage and rejects.
  • Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
  • Monitored machine outputs to confirm quality deliverables.
  • Followed safety and quality protocols, including ISO 9001, 1XXX1, 6S standards and lean processes to minimize accidents.
  • Drove overall performance by completing work orders on time.
  • Minimized waste and lag times by maintaining orderly and clean work area and equipment.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Processed finished product by moving through packaging machines.
  • Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Oversaw shift changes by monitoring housekeeping standards.
  • Introduced and enforced new standard operating procedures.
  • Coached packaging employees to improve performance and resolve inconsistency issues.
  • Sustained adequate supply of roll stock and packaging materials available for machines.
  • Inspected items and accepted or rejected products according to acceptability standards determined by Good Manufacturing Principles, customer requirements and standard operating procedures.
  • Coached packers and processing operators by providing courteous support and feedback.
  • Kept machines and work areas clean to avoid jams, falls and other mishaps.
  • Worked at warehouse heights using ladders or lifts to access areas within plant.
  • Informed appropriate manufacturing partners and supervisor of machine performance irregularities to minimize impact of production downtime.
  • Maintained packaging machinery operations by monitoring codes, dates and prices.
  • Conducted troubleshooting to determine root cause and resolve packaging problems.
  • Monitored performance for adherence to procedures, safety rules and quality standards.
  • Set up jobs for lines and assisted with printing labels and packaging.
  • Trained new employees on proper techniques for packaging, equipment operation and inventory management.
Sales Associate, 01/2003 - 11/2003
Comfort Systems Usa Baltimore, MD,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Acted as point of contact for internal and external customers across departments.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Customer Service Manager, 01/2000 - 12/2002
Dean & DeLuca City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Relayed productive customer feedback to marketing teams.
  • Generated reports on KPIs to track and improve key metrics.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
Education and Training
High School Diploma: , Expected in 06/1997
-
St. Augustine’s High School - Banjul , Gambia
GPA:
Status -
  • Magna cum laude graduate. Graduated with distinction
Associate of Arts: Development Economics And International Development, Expected in 05/1999
-
South Chelsea College - London , UK
GPA:
Status -

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Resume Overview

School Attended

  • St. Augustine’s High School
  • South Chelsea College

Job Titles Held:

  • First Class Inspection/Quality Control Inspector
  • Packaging Machine Operator
  • Sales Associate
  • Customer Service Manager

Degrees

  • High School Diploma
  • Associate of Arts

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