Manage 15 document quality control specialists to ensure department meets/exceeds objectives while being compliant with state and investor guidelines.
Manage the Document Verification team; oversee the hiring, training, and overall performance management.
Act as a subject matter expert demonstrating comprehensive knowledge of document processes, business records, and general understanding of overall servicing processes including foreclosure, bankruptcy, loss mitigation, and litigation.
Create, coordinate, and publish the Monthly Document Verification Calendar for Jacksonville Site (26 corporate signing officers and 9 notaries).
Assume role of Assistant Vice President in order to validate, attest, and execute legal documents on behalf of corporation.
Participate in deposition to court testify and speak to the executed documents on behalf of corporation.
Maintain exceptional turn times (average 3 days/ 10 days company standard) with the focus on maintaining high quality (97% quality/ 95% standard).
Analyze, update, and streamline procedures, logs, reports, and matrices to track proficiency and use for continual improvement of the development process.
Formulate and sustain strong relationships with outside counsel to ensure efficiency and consistency within the department.
Perform FHA Referral Review and sign off/approve on the referrals to run the script in order to proceed with foreclosure.
Consolidated the Foreclosure, Bankruptcy, Doc Execution and Loss Mitigation Checklists into one which increased efficiency and productivity
Successfully managed the Foreclosure Collateral Workgroup Project and the Document Execution Project. Streamlined Foreclosure Collateral Workgroup from 2500 to 1000 processes and streamlined the Document Execution backlog from 900 to 200 loans within two weeks.
Traveled to Tempe, Arizona and collaborated with internal departments to develop strategic plan for expansion of the document verification team.
Traveled to Irving, Texas and assisted with the recruiting, interviewing, and hiring of document quality control specialists. Spearheaded the inception of the Document Verification Team and oversaw all aspects including designing/ & facilitating training, leading, developing, and mentoring 15 new hires.
Managed/guided staff across multiple sites; managed 15 employees in Jacksonville while continuing to guide Irving team (15 employees) to ensure department's success.
Successfully completed The Welch Way Management Training course.
Managed 18 document quality control specialists and the daily work flow to ensure department, legal, and investor timelines are met.
Oversaw functions of the Document Verification Team including enforcing departmental policies and procedures, approving time off requests, monitoring employee's performance/attendance, and developing and mentoring employees.
Facilitated weekly team meetings, conducted one on one's and interviews, and carried out mid-year and annual staff evaluations.
Maintained and updated state matrix and checklists, responded to internal/counsel's inquiries, and resolved daily operational challenges.
Pulled, analyzed, and monitored reports to ensure that all documents are processed timely in order to avoid any delays/or monetary losses.
Established and cultivated strong relationships with employees through open communication, trust, and continuous feedback to promote a positive team environment.
Conducted review (second look) of FHA Referrals and ran the script in order to proceed with foreclosure.
Created Bankruptcy training manual and held on site training for signing officers to ensure adequate resources for future signing.
Created and developed new checklists which increased efficiency and productivity.
Managed 18 document quality control specialists and monitored Reports to guarantee that all documents are received, validated, executed and processed in timely manner to ensure that legal and investor timelines are met.
Researched and communicated with my team, all the different departments, and the attorney offices to obtain necessary information for data verification.
Assumed the role of a Subject Matter Expert and possess clear knowledge and understanding of Foreclosure, Bankruptcy, Loss Mitigation, and Litigation processes.
Completed quality control for the entire team on weekly basis to ensure files are handled/processed according to the guidelines/procedures.
Updated and maintained the State Matrices, assigned daily workloads, escalated urgent matters, trained new employees, and cross-trained current employees to ensure that all departmental needs were met.
Initiated and led conference calls with attorney offices and the bankruptcy department to obtain further clarification and consistency.
Created the Proof of Claim (POC) worksheet for the Bankruptcy Team which has led to higher productivity and accuracy.
Ensured that all documents (FC & Loss Mitigation) are received, validated, processed, and executed timely.
Communicated well with the Attorney's office in order to obtain necessary information for data verification.
Provided documentation that supports the validation of the accuracy of the prepared legal document.
Managed reports to ensure that all legal, state, and investor timelines are met to avoid delays/ monetary losses.
Worked independently to complete all my desk inventory, tasks, rushes while maintaining high quality of work (always above 95% standard while averaging 120% production).
Assisted co-workers with their desk inventory & provided clarification in regards to affidavit guidelines.
Acted on opportunities to improve processes by generating new ideas to the department.
Conducted onboard training and wrote new department procedures (Demand Letter Procedures).
Participated on special projects such as the BOA (November 2011, December 2011, April 2012), IFR Look-Back Project.
Reviewed delinquent loans for potential foreclosure referrals & always met first legal timeframes to avoid substantial monetary losses.
Communicated well with mortgagors to find the best possible arrangement such as a repayment plan, a modification, a short sale, or a deed in lieu to avoid potential foreclosure.
Worked independently to complete daily/weekly/monthly reports on time while maintaining high quality of work Issued breaches, demand letters, & special state notices based on state, investor, and company guidelines.
Assisted co-workers with 1st, 2nd, and manual passports to ensure that we met our end- month department deadline.
Performed special assignments such as NYS-Step B Project, 12 or Months Project, August FNMA Referral Project, SCRA Report, and assisted with Document Execution.
Trained new employees & took initiative to be cross-trained on FHA loans.
Microsoft: Word, Excel, Outlook, PowerPoint, and Access
Servicing: Alltel MSP, Passport, LPS Desktop, Hyland Onbase, Lenstar, Fortracks, UCSe, and NIS
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