Executive Chef Resume Example Benchmark Senior Living

EXECUTIVE CHEF

Professional Summary

Research-driven and highly motivated management professional with a history of demonstrating superior communication skills to meet diverse administrative needs. Well-versed in assisting others with policies and procedures, investigating and analyzing, using a variety of office automation equipment. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Dedicated, responsible and eager to grow, with a keen understanding of policy and procedure.

Skills

Customer service and communications
Policy and procedure adherence
Microsoft Word and Excel
60 WPM
Filing and data archiving

Analyzing data
Invoice Processing
Mail handling
Staff and operations management
Forecasting and planning

Work History

Executive Chef, 07/2016 to Current
Benchmark Senior Living – Franklin , MA

Began with Parkersburg Country Club as a Prep and Line Cook June 2014 - July 2016 and was promoted to Sous Chef / Executive Chef July 2016 - Present working 40+ hours per week
Experience using Microsoft Word to compose, proof, and edit correspondences when I compose and submit my department's monthly newsletter for distribution to the club membership.
Experience using Microsoft Word to compose, proof, and edit correspondences when I prepare and perform employee evaluations to be reviewed with my staff.
Experience using Microsoft Excel when entering inventory data in to spreadsheets monthly and use Excel formulas to calculate food cost.
Experience using food ordering and supply databases to determine cost of goods, availability, and to verify current and previous orders and invoices.
Experience using network solutions, an email application, for interoffice communication for daily correspondence including, strategic planning with other department heads about current and upcoming events, communicating day to day operational information, providing project updates, and to answer member questions, concerns and complaints.
Independently and normally enter information into food and supply ordering automated systems when submitting and updating orders for food and operating supplies, verifying pricing, quantity and availability of items multiple times per weeks without review by a supervisor or senior employee.
Maintain existing files and filing systems, including updating and organizing, as a regular part of my job when I process invoices for inventory three times a week, including itemizing the invoices, performing data entry and filing of invoices for use by the office manager.
Maintain and organize a filing system when I review invoices to compare spending with allowances to spend from the budget to ensure department spending is on track with company goals.
Archive and dispose of records in accordance with Country Club policies and regulations by routinely maintaining employee files with disciplinary actions, scheduling documents, and performance evaluations.
Made recommendations for improving existing inventory filing system by evaluating document system and inventory levels, streamlining menus, minimizing goods in inventory and then purged the old files and records as necessary and appropriate per company policies.
Utilize computer software for document management to store, retrieve and distribute Microsoft Word, Microsoft Excel and PDF documents such as inventory from previous months, employee file documents, upcoming and previous menus, and current and previous monthly newsletters for personal use and for shared use by upper management and the office manager.
Review documents and records for completeness and accuracy by reviewing daily party orders to insure we have accurate information about food, pricing, timing and staffing for each party. When documents are not complete or accurate I follow through to obtain missing or corrective information.
Produce document products using computer systems and software to prepare correspondence using word processing software such as Microsoft Word when I compile training documents, meeting minutes and for use communicating goals, objectives and company information with kitchen and restaurant staff.
Utilize computer systems and software to produce and utilize spreadsheets in daily work assignments to track and record daily food sales data, number of members served data, and financial progress data to analyze month to date and year to date financial data compared to annual budgets.
View and enter information in automated food and supply ordering computer systems by inputting, reviewing and updating multiple orders per week based on automated system changes and updates.
Query information from automated databases such as food and supply ordering systems by retrieving information from multiple automated databases, to routinely compare price, availability , and quality of products.
Develop reports from information contained in an automated database when I create a report of Country Club menu pricing for use by the sales team for reference when booking client functions by using computer systems and software.
Independently compile and present technical, job specific information in narrative form to management when I present and discuss capital purchases with the Board of Governors of the Country Club, and brief them regarding operational, financial, and staffing matters.
Regularly write instruction memoranda, information bulletins, and other formal correspondence on program procedures and policy matters when I communicate daily with other department heads about upcoming events to request more information about what is needed from my department and provide instruction regarding department policy and procedure.
Regularly draft general correspondence for the review and signature of my supervisor or higher official, with minimal to no substantive required revisions when I publish the weekly features for dining services and my monthly newsletter to be distributed to the Country Club membership.
Regularly write internal documentation for the record in support of proposals, decisions, or actions taken when I turn in employee disciplinary action forms, employee reviews, new equipment spreadsheets and proposals, and upcoming banquet or in house dining menu changes.
Prepare reports using word processing and spreadsheet software such as Microsoft Word and Excel to present to the Food and Beverage Committee of the Board of Governors on a monthly basis using data queried from automated food and supply ordering systems.
Prepare memos using Microsoft Word and Network Solutions email for employees and upper management weekly regarding upcoming events, company policy changes and project progress and due dates.
Prepare letters using word processing software such as Microsoft Word to respond to and resolve member complaints and to answer questions about planning events.
Prepare financial statements by inputting monthly inventory data to calculate cost of goods by using spreadsheet software such as Microsoft Excel and to prepare monthly, quarterly, and annual actual vs. budget updates.
Greet visitors during daily rounds to talk with and gather feedback from membership, relaying messages to staff and other management as needed.
Answer and redirect phone calls when I speak with members about previous and current experiences, discuss reservation requests, and discuss planning and personalizing upcoming events and redirect calls to appropriate points of contact for their needs or concerns, or record and relay messages to appropriate staff or alternate department areas as needed.
Interact with other managers, peers and other staff to communicate information logically to obtain and exchange information, answer questions and explain well-established policies, procedures and standards when implementing new menu items, discussing recipe book procedures, and sharing and receiving feedback from staff about their experiences, communicating interpersonally in a highly professional manner.
Interact with managers, peers and other staff in communicating information logically to exchange and obtain information, answer questions, address concerns, and explain well-established policies, procedures and standards while attending weekly management meetings, Board meetings, and conducting kitchen and restaurant staff meetings to communicate in a highly professional manner operational updates, voice concerns, make suggestions and participate in discussions.
Communicate interpersonally, in a logical and highly professional manner with managers and peers to communicate necessary changes to well-established procedures, regulatory requirements and standards providing explanations for and updates to regulatory requirements and standards as required by outside agencies such as the Health Department.
Discuss and explain technical information in a highly professional manner in emotionally charged situations and in situations requiring persuasion when I present proposals to the Board of Governors for upgrades to the kitchen to help increase efficiency, make capital requests or propose operational changes.
Discuss and explain technical material with staff in a highly professional manner to communicate information logically, explaining well-established policies and procedures, in emotionally charged situations, to coach and counsel staff in matters pertaining to employee handbook regulations and standards for conduct to resolve employee issues.
Routinely interact with high-level representatives from private sector organizations when communicating with members of the Board of Governors during monthly meetings.
Respond to visitor and caller questions requiring standard responses when I answer client questions about upcoming restaurant events, planning for a banquet or request catering information and when they have questions outside of my scope or pertaining to other departments, I forward them to the appropriate sales manager, department or office manager.
Identify and analyze problems; distinguish between relevant and irrelevant information to make rational decisions when I review daily sales to see what menu items are or are not selling, oversee the general flow of service for the restaurant and make changes to make guests experience better, and checking daily banquet event orders for accurate information and if something is missing I follow up with the correct department head to obtain the information and make changes as needed.
Use qualitative data and analytical tools in problem solving when I review member comment cards and e-mails to find the most common concerns and develop a strategic plan to help correct the issue.
Develop plans for meeting goals and objectives when I set weekly training deadlines for my kitchen staff that allows me to spend one on one time with each individual to help the team improve food quality and speed of service.
Independently interpret and apply statutes and regulations to resolve problems and issues when I enforce Health Department regulations with employees by documenting if they did something wrong and teaching them what to do to prevent the issue from arising again.
Prepare and present analytical information weekly when I take weekly spending and weekly sales reports to staff meetings to show progress of revenue and expenses and make staffing suggestions. Analyses are used to explain or justify decision, conclusions, findings and recommendations.
Develop comprehensive material for reports, briefings, or meetings when I make suggestions to the Board of Governors monthly by showing them supporting numbers and requesting permission to begin a strategic plan to either correct an issue or improve overall operations.
Independently receive, open, and distribute mail and correspondence to a variety of recipients when I go through daily packages delivered to gather product for the kitchen and distribute other packages in the delivery for other departments accordingly.
Independently search files and other sources of information for documents when I write the weekly schedule to ensure I have enough staff and product to handle revenue based on prior years, when preparing the annual budget, and when ordering food for new and reoccurring banquets to make sure I have enough product based on records from previous banquets regarding consumption.
Personally respond independently to verbal and email inquiries, determining the nature and priority of the inquiry when I communicate with membership regarding questions and concerns, and with upper management and the Board of Governors about member requests that come directly to and from them, regarding capital and operational questions they have or receive.
Use common office machines and equipment independently, such as personal computers, copying machines, and fax machines to carry out analytical tasks when I compose reports to be submitted to upper management and the Board of Governors about using a variety of food products, operational supplies, and restaurant equipment, analyzing the pros and cons, cost, life cycle of equipment, efficiency, and ratings.
Review documents for accuracy to be submitted by management when I review banquet event orders to ensure there is procedural accuracy with timing, cost, and descriptions of the event.
Review documents for accuracy to be submitted by management when I review final copies of menus for grammatical accuracy to ensure best possible presentation and descriptions are provided to membership.
Review monthly newsletter for grammatical accuracy to be submitted by management to the membership.
Review mathematical accuracy in the profit and loss document to ensure there are no mistakes with expenses before the report is submitted by management to the Board of Governors.
Conduct basic research to gather facts as a regular part of my duties when price comparing different food, supply, and equipment companies. using my experience to make logical conclusions to determine and make recommendations to upper management about which companies, supplies, and products we should use and why.
Conduct basic research to gather facts as a regular part of my duties when researching and analyzing the most efficient means to ensure operational success, to determine how to offer the best experience to members based on other successful restaurant strategies and industry trends, while independently determining logical conclusions and providing recommendations on how to improve our overall operations based off of my research and analysis.

Call Center Manager, 03/2010 to 04/2020
Advance Auto Parts – Conover , NC

Experience using spreadsheets such as excel to conduct payroll for the office.
Experience using an email application for interoffice communication when I emailed the owner of the company daily numbers to ensure we were performing up to company standards.
Maintained existing files and filing systems, including updating and organizing, as a regular part of my job by separating, organizing and filing records from each county called so we could go back and review records of goals for each area.
Archived and disposed of records in accordance with employer's policies and regulations when I filed employee attendance records to refer back to for employee reviews.
Made recommendations for improving existing filing systems and purged old files as necessary and appropriate when I took paper records and entered them into Microsoft Word to help streamline records.
Utilized computer software for document management when I stored, retrieved, and distributed each counties sales records to employees to ensure we had the tools necessary to hit minimum fundraising goals.
Reviewed documents and records for completeness and accuracy when I reviewed all contributions by check or money order to ensure they were signed and made out to the correct organization. When documents were not complete or accurate, I followed through to obtain missing or corrective information to complete documents.
Prepared correspondence using Microsoft Word when I had to correspond with local sheriff's departments about what organization we were and what dates we would be fundraising in their county.
Utilized spreadsheets in daily work assignments to track data when I reviewed employee call logs hourly to see how many calls an hour they were making, and length of conversations on each phone call.
Queried information from an automated database when I reviewed employee call logs compared to number of sales to help improve collections to ensure we performed up to company standards.
Developed reports from information contained in an automated database daily when I reviewed employee call logs and sales reported to make a performance report to turn into the owner weekly.
Independently compiled and presented technical, job specific information in narrative form to management when I presented performance reports to the owner and explained what I believed the expectations for each county should be in sales.
Regularly wrote instruction memoranda, information bulletins, and other formal correspondence on program procedures and policy when I communicated with local sheriff departments about our fundraising efforts and collection procedures and policies.
Regularly drafted general correspondence for review and signature of my supervisor, with minimal to no substantive required revisions when I submitted weekly payroll and sales reports to the owner of the company.
Regularly wrote internal documentation for the record in support of proposals, decision, or actions taken when I submitted a call schedule plan mapping out each county we were going to perform our fundraising efforts in, and in which order we would do so.
Prepared reports using Microsoft Word showing each counties sales and collections from years prior.
Prepared memos to fax to local sheriff's departments to inform them of the organization we represented and what dates we would be soliciting their county business's for support.
Prepared financial statements weekly when I performed payroll for the employees by figuring out expenses and a weekly profit and loss report for the owner.
Greeted visitors, or relayed messages, or answered and redirected telephone calls when I answered incoming phone calls with customer questions about the charities we were fundraising for and when needed I redirected the phone call or visitor to the appropriate channel.
Experienced in interacting with managers, peers, and others in communicating information logically to obtain and exchange information, answer questions, and explained well-established policies, procedures, regulatory requirements, and standards when I did employee reviews for each employee to overview their strengths and opportunities and set the requirements per company standards.
Discussed and explained technical material in emotionally charged situations or in situations requiring persuasion when I had to perform disciplinary actions with employees who weren't following company policies or performing to company standards.
Routinely interacted with high-level representatives from State government when I communicated with Sheriffs from around the state about our organization and when we would be fundraising in their counties.
Responded to visitor and caller questions requiring standard responses and forwarded technical questions to appropriate office personnel when I told clients the proper way to mail in donations or directed them to the local sheriff's department if they had legal questions about the organization.
Identified and analyzed problems when I discovered our fundraising efforts were falling below company standards by monitoring and coaching employees. I distinguished between relevant and irrelevant information to make rational decisions.
Used qualitative data and analytical tools in problem solving when I would review daily sales reports to see what numbers were low and preventing us from hitting our fundraising goals. I then discovered a topic of discussion for the next sales day to teach my employees what i wanted them working on.
Developed plans for meeting goals and objectives when I discussed the weekly sales goals with the employees and company owner by making a strategic plan for best times to call business's and residents to ensure we were achieving our goals up to company standards.
Developed comprehensive material for reports, briefings, or meetings when I met with the company owner weekly to go over collections and sales reports.
Searched files and other sources of information for documents to review previous years sales report to set the goal for current year fundraising.
Personally responded to verbal or email inquiries by determining the nature and priority of the inquiry when I sent daily reports to owner and answered questions from local businesses about our fundraising efforts prioritizing each inquiry accordingly.
Used common office machines and equipment, such as personal computers, copying machines, and fax machines to carry out analytical tasks when I faxed information to local business owners about the charity for which we were representing.
Reviewed mathematical accuracy of sales report documents prepared by the owner to ensure they were accurate, complete and reflected our work correctly prior to him submitting the reports to the charity.
Conducted basic research as a regular part of my duties, including making logical conclusions and recommendations when I helped make the monthly call schedule to ensure we were hitting fundraising goals on a monthly basis by reviewing past sales history.

Call Center Manager/Assistant Call Center Manager, 03/2005 to 08/2008
Civic Development Group – City , STATE

Experience using email applications when answering requests for daily call schedules with other company offices and the corporate office.
Independently and normally without review by a supervisor or senior employee entered in daily financial data into our automated system to ensure we were hitting company goals set by the corporate office.
Maintained existing files and filing systems, including updating and organizing, as a regular part of my job when I did daily training with supervisors to ensure they monitored each section up to company standards, documented and signed this training and filed in their individual employee files.
Archived and disposed of records in accordance with employers policies and regulations when I filed disciplinary actions in employee files to ensure we had proper documentation for human resources and our own records.
Utilized computer software for document management when I searched through employee files to retrieve documentation of training sessions to address performance issues.
Reviewed documents and records for completeness and accuracy when I checked section managers evaluations of telephone sales representatives to ensure they had followed up and gotten proper signatures, ensuring documents were filled out entirely and correctly. When documents were not complete or accurate I followed through to obtain missing or corrective information to compete the documents.
Utilized spreadsheets in daily work assignments to track data when I looked at the call center's employee data sheets to determine the lowest performing callers and ensure the management team sat down and trained accordingly.
Queried information from an automated database when I produced collections reports to see why an employee had negative collections by researching and analyzing how many days behind sales the collections were to ensure the number was accurate.
Developed reports from information contained in an automated database when I drafted the bottom thirty percent of telephone sales representatives overall numbers to see what was preventing the office from performing up to company standards.
Independently compiled and presented technical, job specific information in narrative form to management when I met with regional managers about overall performance of our call center, and made suggestions on what we could do differently and advised what was working well based on information compiled.
Used spreadsheets and databases to conduct reports on overall telephone sales, representatives performance, and to make suggestions during employee reviews.
Used Microsoft Word to produce memos to the call center about upcoming events and overtime opportunities for front line employees.
Experience interacting with managers, peers, and others in communicating information logically to obtain and exchange information, answer questions, and explain well-established policies, procedures, regulatory requirements, and standards when I went over the daily company training process with company managers to ensure they knew the reasons for company policies and procedures and the importance of abiding by them.
Discussed and explained technical material in emotionally charged situations or in situations requiring persuasion when I performed disciplinary actions on telephone sales representatives not performing up to company standards, by showing them signed training evaluations and explaining if they used the company training, they could improve their numbers.
Independently searched files and other sources of information for documents when I planned training schedules for managers by referring to the telephone representatives collections report to determine where training should begin.
Independently and personally responded verbal and email inquiries by determining the nature and priority of the inquiry when I answered questions from the corporate office about minimum hours dialed, funds raised goals, and upcoming call schedules prioritizing accordingly while I maintained other office duties and company deadlines.
Independently used common office equipment when I ran daily reports for research on minimum hours dialed goals, and funds raised goals for each section of the call center.
Reviewed procedural accuracy when I reviewed manager disciplinary action forms they were going to submit to our corporate office.
Reviewed mathematical accuracy when I checked the managers daily hours dialed reports for completeness and accuracy to ensure goals were met before they sent them to the corporate office.
Conducted basic research as a regular part of my duties including making logical conclusions and recommendations when I took part in human resource investigations of employee incidents and gave my recommendation on what course of action should be taken.

Accomplishments

Promise Scholarship Recipient -2004

O.J. Stout Scholarship Recipient -2004

Manager of the Year, Civic Development Group -2007

Assisted in opening new fundraising center for the NorthCarolina Troopers Association in Raleigh North Carolina, Civic Development Group -2007

American Culinary Federation -2017

Education

High School Diploma: 2004
Parkersburg South High School - City

West Virginia University At Parkersburg - City, State

Education

Attended 2004-2005

Resume Overview

School Attended

Parkersburg South High School
West Virginia University At Parkersburg

Job Titles Held:

Executive Chef
Call Center Manager
Call Center Manager/Assistant Call Center Manager

Degrees

High School Diploma : 2004

Executive Chef Resume Example

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