Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Research-driven and highly motivated management professional with a history of demonstrating superior communication skills to meet diverse administrative needs. Well-versed in assisting others with policies and procedures, investigating and analyzing, using a variety of office automation equipment. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Dedicated, responsible and eager to grow, with a keen understanding of policy and procedure.
Skills
Customer service and communications
Policy and procedure adherence
Microsoft Word and Excel
60 WPM
Filing and data archiving
Analyzing data
Invoice Processing
Mail handling
Staff and operations management
Forecasting and planning
Work History
Director of Dining Services, 07/2021 to Current Benchmark Senior Living – , , Parkersburg WV
Use Microsoft Word daily to compose, proof, and edit correspondence when I create daily menus to display throughout the facility, and when I give my superiors a run down on the kitchen operations each morning.
Use Microsoft Excel daily when I track financials for my superiors.
Use database software daily when I update resident food preference's, allergies, and portion modifications.
Respond to website inquiries daily when I check our company site for job postings or job needs by setting up interviews, or informing the company of what positions we need filled.
Use email applications daily to communicate with my superiors, Genesis Healthcare superiors, other management members, and resident's family members to answer questions or concerns they may have.
Independently enter information into an automated system daily without review of a supervisor or senior employee when I update our Mealtracker system for each resident with their preferences for each meal.
Update, maintain, and organize files as a regular part of my job daily when I organize each residents file for preferences, employee files, and daily food temperature logs for each meal.
Archive and dispose of records in compliance with employer's policies and regulations when I organize and update resident diet communication forms quarterly.
Make recommendations for improving existing filing systems and purged old files and records as necessary and appropriate when I communicate with other managers of our team about what methods work well for me in storing my employee and resident files.
Utilize computer software for document management daily when I scan documents to my computer and save in the appropriate files.
I review documents and records for completeness and accuracy when I submit paperwork for new hires to Human Resources. When documents are not complete or accurate, I follow through to obtain missing or corrective information by reaching back out to the employee to finish them.
Query information from an automated system when I do audits on my resident preferences and supplement orders to ensure they match up with nursing's system.
Facilitate payment process by reviewing invoices and determining accuracy to approve payment.
Develop reports from an automated system daily when I communicate with my staff by reviewing daily production sheets.
Prepare correspondence using word processing programs weekly when I create an informative letter to review with the Center Director about kitchen operations.
Prepare a formal briefing monthly to review with the resident council on staffing, upcoming specialty events, and monthly training modules.
Review case files to determine status of payment when I review invoices to ensure our company receives refunds they are due.
Utilize spreadsheets in daily work assignments to track data when I enter invoices and resident occupancy daily on my spend down excel sheet.
View and enter information in an automated database daily when I update each residents meal preferences.
Independently compile and present technical, job specific information in narrative form to management when I communicate the policy and procedures of our company for employee issues or responsibilities with the management of Genesis Healthcare.
Write instruction memoranda, information bulletins, and other formal correspondence on program procedures and policy matters when I communicate changes in policies and procedures with my staff.
Use spreadsheets and databases to create reports for upper management about where my financials are compared to the actual budget.
Use spreadsheets and databases to create reports for nursing staff so they can make sure their diet counts and supplement orders match our systems.
Use Word Processing to create letters for upper management to review on progress of the kitchen each month.
Use database and spreadsheets to prepare and finalize financial statements for upper management to review daily to ensure we are on pace to maintain company budget.
Greet visitors, answer and redirect visitor questions or phone calls, and relay messages when communicating with resident's family members.
Interact with managers, peers, and others in communicating information logically to obtain and exchange information, answer questions, and explain well-established policies, procedures, regulatory requirements, and/or standards when communicating with the nursing staff daily about resident feedback by explaining policy and procedure of each instance and work together to resolve issues in a way that delivers strong customer service.
Discuss and explain technical material in emotionally charged situations or in situations requiring persuasion when I communicate with Genesis Healthcare upper management about procedural concerns I have and attempt to persuade them to consider changes to help improve family and resident satisfaction.
Interact daily with State government official when I communicate with a representative of the Department of Health and Human Resources about concerns or positive outcomes we have from residents or their families about their dining experience.
Respond to visitor and caller questions requiring standard responses and forward technical questions to appropriate office personnel by referring the Dietitian, Director of Nursing, or the facility doctor to the resident or their family to ensure all questions and concerns are addressed.
Receive, open, and distribute mail when I deliver paychecks or company letters to employees.
Search files for completed documents when I review employee files to ensure proper training is documented, and make sure all medical files are up to date for each employee.
Respond to verbal, email, and website inquiries while determining the priority of each inquiry when I communicate with family members and upper management. I make sure these inquiries are handled in the appropriate order based off of priority and they are handled in a timely manner.
Verify accuracy of transactions processed on an automated system when I review credits received from our food and supply purveyors.
Use computers, copy machines, fax machines, and printers to complete analytical tasks daily when I enter information into our company's automated database,print, scan, and copy paperwork for daily use for front line employees and upper management.
Identify and analyze problems; distinguish between relevant and irrelevant information to make rational decisions daily when I address concerns from either the resident, resident's family, or Genesis Healthcare staff. I make informed decisions based off the facts and come up with an appropriate solution.
Use qualitative data and analytical tools in problem solving when I gather facts from multiple parties involved in an employee or resident conflict by researching policy and procedures and making informed decisions to help resolve the issue.
Develop plans for meeting goals and objectives when I create a plan of correction for food temperatures, kitchen sanitation, staffing issues, or compliance issues.
Prepare and present analytical information when I review costs of goods increase monthly. I use this information to justify decisions to make menu changes.
Develop comprehensive material for upper management weekly when I review resident satisfaction and resident council meeting notes to provide a plan of correction for issues we may have.
Review documents and records for completeness and accuracy when I handle employee on-boarding by checking I-9 information, application information, and direct deposit information. When documents are not complete or accurate, I follow through to obtain missing or corrective information.
Review documents and records for completeness and accuracy daily when I receive Diet Communication forms from the nursing staff. When documents are not complete or accurate, I follow through to obtain missing or corrective information.
Review grammatical accuracy on documents to be submitted by management when my superior composes a request for extra funds from Genesis Healthcare for my facility due to a special event they have asked us to perform.
Review documents for mathematical accuracy from my superior when I finalize my weekly spend down to compare to the actual budget and invoices received so he can present the information to Genesis Healthcare Senior Management.
I conduct basic research as a regular part of my duties or experience including making logical conclusions and/or recommendations daily when I review resident diet counts and supplement orders and review weight loss or gains with the dietician. We make conclusions of diet change or adding a supplement based on the data.
Work with a team within my district to help with staffing, policies and procedures, and company guidelines by guiding team members to appropriate platforms for onboarding information, payroll questions, and Human Resource issues.
On a regular basis I communicate with my superiors about employee classifications when I inform them of needed employees for the facility. Whether full-time, part-time, or seasonal.
Help guide employees to the appropriate channel to get them enrolled in health, vision, and dental insurance.
Monitor employee labor daily and report to my superior to ensure we are maintaining the daily labor budget per company standards.
Process Personnel Actions by helping Human Resources to schedule background checks, TB tests with Labcorp, entering I-9 information for new hires, distributing disciplinary actions to employees, and finalizing payroll to be submitted to my superior for review.
Document and report all employee accidents to Human Resources and my superiors to ensure we are following the policies and procedures for OSHA and our Workers Compensation Insurance.
Serve as a point of contact for employees who have benefit, payroll, rate of pay, or policy and procedure questions when I inform my staff of the proper channels to go through to handle these matters. I guide them to the correct path, and if I do not have the immediate answer I inform them I will find the solution for them and then point them in the direct direction.
Guide customers through policy and procedure when I communicate with Genesis Center Director weekly about the policies in procedures for meal service and recommend changes we can make to benefit both parties while still staying in line with those policies and procedures.
Provide technical assistance to other members of the team in our district when I guide them through the proper steps of onboarding, managing payroll, and navigating through our food ordering platform.
Identify and analyze problems to distinguish between relevant and irrelevant information in order to make rational decisions when I communicate with Genesis staff and facility residents daily to try and educate my staff on ways to improve meal service.
Interpret and apply statutes and regulations to help resolve an issue by monitoring employee time punches to ensure breaks are being taken throughout the day, making sure employees are up to date on food-handlers cards and TB tests, and communication with Human Resources to make sure employees are current on WV Cares background check requirements.
Prepare and present analytical information for use by senior specialists weekly when I share my daily tracking information with my superiors with accurate numbers and reasons for overages in the budget.
Explain decisions, conclusions, findings, and recommendations to senior specialists as a routine part of my job when I communicate staffing, budget, and employee issues with my superiors.
Review documents for completeness and to ensure that all documents, signatures, dates, and attachments are present when I handle onboarding for a new employee to ensure all I-9 information and WV Cares applications are all properly completed and submitted in a timely manner to the proper departments. If the files are incorrect or incomplete I follow through by following up with employees to obtain missing information.
Obtain information for employee files by making sure vaccine, food handlers credentials, employee Learn-upon's, and medical files are up to date per company policy and state regulations.
Locate information in employee files when corporate or the facility ask me to pull them and submit them to get their records up to date with mine.
Executive Chef, 07/2014 to 07/2021 Advance Auto Parts – , ,
Utilize Microsoft Word when I worked with department heads and Board Of Governors when researching key performance indicators to see where the club could cut costs and have a higher profit margin.
Utilized Microsoft Word when I produced staff memos, composed opening and closing procedures for the kitchen, and when constructing specialty menus for events.
Utilized Microsoft Excel when I recorded and analyzed monthly inventory, and itemized invoices to separate food, beverage, and supply purchases.
Have utilized Adobe to sign and date bill of sale for kitchen equipment we sold to outside parties.
Utilized Email daily to communicate with Department heads about upcoming events.
Utilized Email to communicate with multiple Country Club Committees on various restaurant operations inquiries.
Utilized Internet browser when I researched other country clubs tactics on food and beverage operations, and cost comparing food and supply items between our distributors.
Utilized statistical software when I analyzed monthly profit and loss reports to update and train our team on possible areas of improvement.
Experience using electronic spreadsheets to record, organize, and analyze data when I itemized invoices weekly, and entered and referred to monthly inventory to help figure food cost and total cost of goods.
Experience using database applications to store and manipulate data when I used our food distributors online ordering platform to place food orders, research past purchases, and price compare between companies.
Conducted independent research to gather data or information when I prepared manager reports to present to the Board of Governors about monthly financials, and when researching prices or ideas to report back to the Food and Beverage Committee so they could finalize budgets.
Independently generated effective, detailed, well-written documents that required no editing, and are of a quality suitable for review when I produced the monthly newsletter that is distributed to the membership
Consistently generated effective, detailed, well-written documents that required little editing prior to distribution when I produced new menus, weekly features, and specialty dinner menus to be distributed to the membership.
Developed and compiled written documents for a wide variety of audiences when I produced policy and procedural documents to be distributed to kitchen and service staff about opening and closing procedures.
Led a group when I conducted meetings with kitchen and service staff to analyze new menus and weekly features.
Experience in being a team member within a group by participating on the Food and Beverage Committee and Renovation Committee.
Worked on tasks individually when I priced new equipment for food and beverage operations, ordered food and supplies daily, wrote upcoming menus, wrote kitchen staff schedule, and analyzed profit and loss reports.
Wrote financial summary reports for management when reviewing group purchasing organizations costs of goods compared to current cost of goods and when producing specialty event budgets for management review.
Produced written correspondence to management through Email when I researched operational procedures and the cost effectiveness of the procedures and suggested a course of action to improve food waste and labor.
Wrote technical reports when analyzing the process and progress of different types of dining options such as fine dining, opening for longer hours, and handling member requests for special events or options. These reports typically involved making suggestions and conclusions based off of the analyzed research.
Wrote policy guidance when analyzing attendance policies and made suggestions to management.
Wrote decision memos when I informed management of member questions and concerns by informing them of the issue, telling them the pros and cons of each decision, and making my suggestions.
Wrote budgets to be submitted to the Finance Committee to review for the upcoming year.
Wrote performance measures to submit to management when analyzing progress of food cost, labor cost, and supply cost from years past to current year.
Independently applied organizational, management, and analytical methods to problems and the development and evaluation of options for solutions when I saw daily operations were running at a loss because of low volume, and made suggestions on either cutting labor or organizing a special event to try and increase volume. This suggestion typically came from analyzing past revenue numbers from previous years.
Analyzed data to ensure validity, reliability, and absence of bias in written documents I prepared when I composed my managers report to present to the Board of Governors about profit and loss for the month.
Reviewed reports for accuracy, adherence to policy, organization of material, clarity, and appropriateness for intended audiences when I analyzed monthly profit and loss report to yearly budget to ensure the numbers were correct before we submitted them to the Finance Committee.
Composed explanations, conclusions, findings, or recommendations when asked to analyze special event budgets and give my input on why we did or did not do well.
Analyzed trends and other information to identify issues, problems, challenges, opportunities, and options when I inspected the cost of goods from our food purveyors to see the change in pricing and availability.
Analyzed trends and other information to formulate strategies and recommendations I incorporated into written reports that I prepared when I conducted pre shift meetings with kitchen staff to train them on the opportunities I saw we had and what we need to work towards to achieve those opportunities.
Experience in gathering, evaluating, and analyzing data to form sound conclusions and recommendations that are supported by facts gathered and that meet stated objectives when I analyzed daily revenue, monthly profit and loss, and year to date profit and loss to present to the Board of Governors my suggestions on how to improve overall operations.
Managed multiple tasks assignments within a common time period, negotiated deadlines, changes, and adjustments in priorities with management on my own behalf as well as that of my work group when I wrote menus for specialty dinners and regular service, appropriately priced banquets to ensure we followed the budgeted food cost, discussed menu and party count deadlines with other department heads, and prepared action plans on which assignments to execute first based on importance of task.
Experience independently applying written rules and regulations to determine needs based upon encountered situations and the issues involved when I reviewed a banquet menu and party count after the deadline to adapt to requests for changes. Recognizable choices do not normally cover the situations encountered.
Managed competing assignments when trying to offer an upscale experience for members while staying in the lines of the food cost budget.
Set milestones and deadlines for assignments when I performed employee reviews and presented the employee with their opportunities for improvement.
Reacted effectively to unforeseen events or delays when I had banquets change their counts or add food options onto their event at the last minute.
Rearranged priorities and work assignments based on the actions of others when I had a staff member call off sick I juggled around schedules to get the appropriate shifts covered while making sure not to exceed budgeted labor hours.
Briefed staff and management on status of assignments when I did daily shift change to ensure second shift knew where to begin their day, and when I reviewed monthly profit and loss reports with staff and management so, as a team, we could find our opportunities to improve
Provided guidance, direction, and instruction to individuals when I led weekly training sessions with cooks and sous chef on the proper way to execute weekly features.
Resolved problems under close supervision when I responded to member complaints that my General Manager brought to my attention.
Resolved problems independently when I addressed staffing issues, logistical concerns for banquets, and shortage of food and supplies from our purveyors.
Worked closely with individuals and groups to identify issues, analyze alternatives, and negotiate differences when I met with different department heads in staff meetings to work out logistics of staffing and execution of upcoming member events.
Combined pieces of information to form general rules and conclusions when I analyzed past member dining and banquet experiences to determine the best way to execute menus and events.
Facilitated the resolution of conflicting interests among parties whose cooperation was needed in order to meet objectives when working with the Board of Governors to develop the best way to successfully operate the restaurant.
Served on a renovation team assigned the task of brainstorming alternative solutions to previously identified issues and evaluated the effectiveness of those alternatives by making cost effective suggestions on ways to upgrade the club facilities.
Call Center Manager, 03/2010 to 04/2013 Civic Development Group – , ,
Used Microsoft Word to type meeting notes for the office, to prepare presentations at the end of each week for discussion with the company owner about weekly numbers.
Used email platforms to communicate with local authorities and the company owner about progress of the call center, daily events, and fundraising plans.
Used Internet browser to analyze best possible route for currier driver to take to collect funds for our team.
Used statistical software to analyze past years sales reports to map out a standard and goals list for our fundraising team.
Conducted independent research to gather data or information on a subject matter when I configured payroll out for each employee making sure their sales numbers matched the collections report while I was independently required to recognize errors and know what action to take to resolve the problem.
Developed and compiled written documents for a wide variety of audiences when I had financial meetings with the company owner and his team about where we were year to date with funds raised.
Experienced in leading groups in fundraising efforts for multiple non profit charities to ensure sales goals and collection goals were achieved.
Experienced in being a team member within a group when I was on the action planning committee to help course out the yearly call schedule for each charity.
Experienced in working on tasks individually when I did company payroll, daily sales reports, and weekly collections reports.
Wrote weekly financial summary reports when I turned collection in each week and figured up profit and loss after payroll and gas expenses.
Wrote technical reports when I informed the owner of how a new fundraising campaign was going after researching for a few days.
Wrote financial plans when I researched how much more money we needed to raise for each county we were fundraising in, and if we were over budget planned to allocate extra money for another county that was under budget.
Wrote performance measures when I analyzed weekly collections for each caller.
Independently applied organizational, management, and analytical methods to problems and the development and evaluation of options for solutions by working with managers to prevent customer issues from recurring when I trained other independent contractors on policies and procedures to ensure they had the knowlClaire needed to answer customer questions.
Analyzed data or statistics to ensure validity, reliability, and absence of bias in written documents that I prepared when I reviewed weekly collections and produced a report that reflected collections and sales.
Reviewed reports for accuracy, adherence to policy, organization of material, clarity of expression, and appropriateness for intended audience when I analyzed the letterhead the company owner and I would send to local sheriffs departments about our fundraising efforts.
Composed explanations, conclusions, findings, and recommendations when I reported to the company owner the sales numbers from a new county or campaign we were calling for and suggested a course of action.
Gathered, evaluated, and analyzed data to form sound conclusions and recommendations that are supported by facts gathered and that meet stated objectives when reported to the company owner as to why we were below the sales goals for a certain campaign based off of performance from prior years and time of the year we were attempting our fundraising efforts in.
Managed multiple task assignments within a common time period, negotiate deadlines, changes, and adjustments in priorities with management on my own behalf as well as that of my work group when I charted out the weekly call schedule and made changes due to other charities already visiting a scheduled county before us, while tracking weekly sales numbers for the county we were currently in and guiding our couriers to each sales location.
Experience applying written rules and procedures in situations where a few easy recognizable choices could be made while using judgement in selecting the most applicable procedures when I answered client inquiries about donating and collection procedures. Situations not covered were referred, with recommendation for resolution, to a higher level.
Managed competing assignments when I had two different charities raising funds at the same time in the same location while still trying to hit minimum sales and collection goals.
Set milestones and deadlines for assignments when I negotiated minimum sales and collections goals with company owner and made a call schedule for each county with a time frame of when those goals would be completed.
Reacted effectively to unforeseen events or delays when I had to contact business owners or office managers when the scheduled time for our courier to stop by to collect funds was changing due to missed appointments.
Rearranged priorities and work assignments based on the actions of others when I would have to switch callers from one charity to the other to help hit minimum goals.
Briefed staff and management on status of assignments weekly when I informed the office on amount of funds collected for each county.
Provided guidance, direction, or instruction to individuals when I trained employees on proper sales call procedures for commercial calls versus residential calls.
Resolved problems independently when I had te reschedule appointments for our courier to collect funds and remap their route because time restraints weren't met.
Worked closely with individuals and groups to identify issues, analyze alternatives, and negotiate differences when a charity was not performing up to company standards by getting feedback from the entire call center about what they were hearing, relaying that information to the company owner, and negotiating a plan to overcome the obstacle.
Combined pieces of information to form general rules or conclusions when I analyzed the weekly sales report and checked my key performance indicators so I could tell the call center what the numbers say and what we should do differently to help hit the minimum sales goals.
Facilitated the resolution of conflicting interests among parties whose cooperation was needed in order to meet objectives when I would negotiate the minimum sales requirements with the company owner and charity president to help make feasible goals.
Call Center Manager/Assistant Call Center Manager, 03/2005 to 08/2008 Company Name – , ,
Used email daily to communicate with my corporate office about daily numbers, hours dialed, and projected numbers for the remainder of the week.
Used statistical software daily to train employees on their strengths and opportunities based on their sales and collection numbers.
Used database applications to store and manipulate data when I entered daily sales reports and hours dialed logs into our computer system.
Conducted independent research to gather data or information on a subject area when I did employee reviews by going to the employee file and checking their training evaluations.
Independently generated effective, detailed, well-written documents that required no editing, and are of a quality suitable for review when I would email an inquiry to the corporate office to check our dialer because it was running slow and preventing us from hitting minimum sales goals.
Developed and compiled written documents for a wide variety of audiences when I wrote office wide memos about upcoming raffles, available overtime, or scheduling issues.
Experience in leading a group when I chaired staff meetings to game plan for the upcoming month to ensure we were staffed enough to hit minimum hours dialed goals and sales goals.
Worked on tasks individually when I analyzed manager training files to ensure they were being properly trained, and employee schedules to ensure all shifts had appropriate amount of callers.
Wrote correspondence to support research findings when I communicated with corporate managers about training evaluations done on telephone sales representatives.
Wrote policy guidance to support research findings when being a part of a Human Resource investigation of an employee by analyzing the issue from all sides and making my suggestion based on company policy.
Wrote performance measures in order to support research findings to management when doing employee reviews and making my suggestions to corporate managers.
Independently applied organizational, management, and analytical methods to problems and the development and evaluation of options for solutions when I performed coaching processes with employees who were not performing up to company standards by showing them company sales tactics that would increase their sales.
Analyzed data or statistics to ensure validity, reliability, and absence of bias in written documents that I prepared when I wrote an employee up for poor performance, but first had to make sure their employee file has written documentation of training.
Reviewed reports for accuracy, adherence to policy, organization of material, clarity or expression, and appropriateness for intended audiences when I prepared the Insufficient Sales Performance log for managers to know which employees to train first.
Analyzed trends and other information to identify issues, problems, challenges, opportunities, and options when I reviewed employee's performance numbers to find what part of their numbers was below company standards, and formulated strategies and recommendations that I incorporated into written reports to help them improve in those areas.
Gathered, evaluated, and analyzed data to form sound conclusions and recommendations that were supported by facts gathered and that meet stated objectives when I reviewed hours dialed log when our office was not hitting the minimum requirements and suggested incentives to get employees to work extra hours to achieve these goals.
Managed multiple tasks assignments within a common time period, negotiate deadlines, changes, and adjustments in priorities with management on my own behalf as well as that of my work group when I would email corporate about a certain campaign we were well above goal on, and request they allow us to continue to dial that campaign over hours required and delegate other campaigns they had planned for us to call to another office.
Experience applying written rules and procedures in situations where a few easily recognizable choices could be made while using judgment in selecting the most applicable procedure when I had to write an employee up for Human Resource issue outside of performance of the job. Situations that were not covered were referred to a higher level employee such as Human Resources with recommendations for a resolution.
Set milestones and deadlines for assignments when I produced manager incentives to get extra hours dialed out of employees by giving them hours goals and a time frame to complete the task.
Reacted effectively to unforeseen events or delays when I had to contact the corporate office because our dialer had failed and quickly reconfigured daily hours goals compared to hours scheduled to ensure we could still hit our minimums.
Rearranged priorities and work assignments based on the action of others if the corporate office contacted me and added hours dialed minimums to out office if another office needed help.
Briefed staff and management on the status of assignments when I led multiple shift meetings daily to cover daily goals.
Provided guidance, direction, and instruction to individuals when I monitored employee sales calls and coached them through proper customer service and sales procedures.
Resolved problems independently when I would research why customers were receiving multiple phone calls and removed them from the calling list.
Combined pieces of information to form general rules or conclusions when I reviewed the weekly sales report to find the Insufficient Sales Performance employees and plan training sessions to share with them my conclusion as to why they were on that report.
Accomplishments
Promise Scholarship Recipient -2004
O.J. Stout Scholarship Recipient -2004
Manager of the Year, Civic Development Group -2007
American Culinary Federation -2017
Certified Trainer Health Care Services Group 2022
Education
High School Diploma: , Expected in 2004 Parkersburg South High School - Parkersburg, WV, GPA:
: , Expected in West Virginia University At Parkersburg - Parkersburg, WV GPA:
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