enhanced quality assurance inspector resume example with 20+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new Management role where hard work and dedication will be highly valued.
Skills
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Work History
07/2019 to Current Enhanced Quality Assurance Inspector Mattel Inc. | De Forest, WI,
- 90 Samples testing against detailed inspection plan for appearance, applicable functionality, packaging integrity and specific requirements. Discovered defects are classified as major, minor, or critical depending on inspection plans. Inspection reports and results with digital photos
- Warehouse activities, including pick, pack, ship, receive,
put-away, cycle count, inventory audit - RF scanners to electronically perform warehouse activities
- Job processes with high level of accuracy with minimal supervision
- High level proficiency in utilizing PC-based WMS to perform all warehouse activities,
outbound process, Inbound process and inventory control - Transaction accuracy
- Supervisor coordination on all warehouse activities and performance
- Safety and quality compliance
- Adhered to established policies, procedures and compliance for satisfactory audit rating
06/2017 to 07/2019 Restaurant Manager Veterans Canteen Service | Atlanta, GA,
- Conducted timely performance evaluations for all front of house staff
- Promoted business through participation in and sponsorship of community events
- Correctly calculated inventory and ordered appropriate supplies
- Purchased adequate quantities of necessary restaurant items, including food,
beverages, equipment and supplies - Promoted positive atmosphere and went above and beyond to guarantee each
customer received exceptional food and service - Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Led and directed team members on effective methods, operations and procedures
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Carefully interviewed, selected, trained and supervised staff
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits in 10%
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Continuously evaluated business operations to effectively align workflow's for optimal area coverage and customer satisfaction
09/2006 to 05/2017 General Manager Symmetry Medical | Bristol, PA,
- Cultivated and strengthened lasting client relationships
- Generated and developed leads to acquire new clients
- Maximized category turnover through proactive management strategies
- Maintained project quality with hands-on management style
- Initiated rollouts of new enterprise software solution for sales reporting
- Delivered customized and effective solutions to clients that met unique demands
- Incorporated suggested changes to layouts and promotions to drive sales
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Set project timeline's and kept teams on task to complete milestones according to schedule
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Received superior customer service satisfaction scores for 4 consecutive quarters
10/1991 to 07/2006 Supply Chain Manager Kellogg Company (Venezuela) | City, STATE,
- Reported carrier-performance metrics and monthly costs reports to executive team
- Conducted monthly inventories of materials on work floor
- Led cross-department initiatives to develop and pursue cost reduction programs
- Created and managed departmental budget of $40millions
- Established long-term customer relationships through prompt and courteous service
- Supervised material flow, storage and global order fulfillment
- Maintained accurate stock records and schedules
- Led warehouse improvement initiatives to advance operational efficiencies
- Negotiated with vendors on freight costs, resulting in deals which cut shipping prices in half
- Researched new vendors and partners to obtain most cost effective pricing for goods, saving company $1 million in one year
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
- Inputted all data into system using Oracle and ensured that all order updates were meticulously recorded
- Maintained project quality with hands-on management style
- Initiated rollouts of new enterprise software solution for sales reporting
- Trained, coached and mentor's staff to ensure smooth adoption of new program
- Set project timeline's and kept teams on task to complete milestones according to schedule
- Developed and rolled out new policies
- Coordinated shipments of product from country of origin to final destination by both air and land transport
- Strong leader of customer support staff
- Solved unresolved customer issues
- Trained staff on operating procedures and company services
- Maintained project schedules by managing timeline's and making proactive adjustments
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations
Education
Expected in 2005 Diploma in Management Studies | Management and Communication Anahuac del Sur University, Mexico DF,
Expected in 2001 Diploma in Procurement Management | Procurement Management IESA, Venezuela,
Expected in 1999 Diploma in Finance | Finance Management Universidad de Monterrey, Queretaro, Mexico,
Expected in 1998 Diploma in Project Management | Poject Management Western Michigan University, Kalamazoo, MI
Expected in 1996 Diploma in Oracle Financial Specialist | Oracle Financial Oracle Corporation, Bogota, Colombia,
Expected in 1994 Oracle Developer Certification | Oracle Developer Oracle Corporation, San Francisco, CA
Expected in 1988 Bachelor of Science | Information Technology IUTIN, Maracay, Venezuela,
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Resume Overview
School Attended
- Anahuac del Sur University
- IESA
- Universidad de Monterrey
- Western Michigan University
- Oracle Corporation
- Oracle Corporation
- IUTIN
Job Titles Held:
- Enhanced Quality Assurance Inspector
- Restaurant Manager
- General Manager
- Supply Chain Manager
Degrees
- Diploma in Management Studies
- Diploma in Procurement Management
- Diploma in Finance
- Diploma in Project Management
- Diploma in Oracle Financial Specialist
- Oracle Developer Certification
- Bachelor of Science
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