employee service representative quality control inspector resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated manufacturing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality assurance and training in quality inspection Motivated to learn, grow and excel in manufacturing.

  • Used Microsoft Excel to develop inventory tracking spreadsheets for the Employee Requisition Program before it was implemented into Acumatica.
  • Achieved by introducing the development of the Employee Requisition Program to the company President and Operations team. This program would allow each employee $500 dollars worth of product a year which are TMA products within the RMA/TMA Departments inventory. Thus giving the employee opportunity to sample and become familiar of company products we offer. In addition this helped many of our departments get a better understanding of what each product end results were.
  • Complaint Response
  • Documentation Skills
  • Customer Experience
  • Procedures Compliance
  • Special Assignments
  • Managing Props
  • Complex Problem-Solving
  • Managing Multiple Tasks
  • Subcontractor Relations
  • Project Development
  • Managing Multiple Projects
  • Cross-Training Skills
  • Project Deadlines
  • Status Updates
  • Project Leadership
  • Advanced Troubleshooting
  • Visual Merchandising
  • Quality Control Standards
  • Standard Operating Procedure
  • Inventory Audits
  • OSHA Standards
  • Data Reports
  • Inventory Management
  • First Aid/CPR
  • Teamwork and Collaboration
  • Flexible and Adaptable
Work History
Employee Service Representative/Quality Control Inspector, 04/2017 to 05/2021
Cinc SystemsDuluth, MN,
  • Planned and launched large-scale events that boosted employee participation by 100%.
  • Respond to requests for products, services and company displays.
  • Provided primary support to internal employees and external customers.
  • Documented returned product details in Acumatica inventory tracking system.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Operated electric pallet jack, forklift and manlift.
  • Set up new sales displays at out of state company seminars.
  • Conducted inventory counts by adding each item in stock and documenting in Acumatica.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
On Site Property Management/ Exec. Board Member, 04/2012 to 04/2021
Orange County Community Housing CorporationCity, STATE,
  • Promptly responded to tenant complaints and concerns for over 6 properties with a total of 46 units.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
  • Worked effectively with board members to coordinate effective solutions to any tenant questions or concerns.
Administrative Assistant/Event Coordinator , 08/2003 to 11/2005
Venture Design ServicesCity, STATE,
  • Maintained vendor contract and licensing expiration data.
  • Assisted new employees with new-hire paperwork and reviewed for completeness.
  • Updated various internal reports, collected and compiled data and performed follow-up.
  • Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Monitored office supplies to order and replenish stock when necessary.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Opened, sorted and distributed incoming messages and correspondence .
  • Handled domestic and international travel reservations for Executives and staff employees cutting company travel expenses 40%
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated with participating vendors during event planning.
  • Arranged Dermabrasion equipment, transportation, and other day-of-event needs.
: Communications, Expected in to Santa Ana College - Santa Ana, CA
  • Latina Center Member
Certificate: Project Management, Expected in 11/2022 to American Heritage College - Orange, CA,
Native or Bilingual

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Resume Overview

School Attended

  • Santa Ana College
  • American Heritage College

Job Titles Held:

  • Employee Service Representative/Quality Control Inspector
  • On Site Property Management/ Exec. Board Member
  • Administrative Assistant/Event Coordinator


  • Certificate

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