Ecommerce Loss Prevention Investigator Resume Example James Avery Craftsman

ECOMMERCE LOSS PREVENTION INVESTIGATOR

Professional Summary

Over ten years of experience in Over ten years of experience in Anti-Money Laundering (AML)/ Know Your Customer (KYC), Fraud Detection & Prevention, Regulatory Risk Assessment & Reporting Audit. Three Years of experience in Loss Prevention investigation and interview experience. In addition, three Years of experience in eCommerce Loss Prevention Investigation. Strong communication skills both verbal and written and the ability to empathize and defuse upset customers.

Skills

Loss prevention assessment programs
Writing
Communication Skills
Loss Mitigation
Fraud prevention

Planning
ECommerce Feature Development
Fraud detection and prevention
Conflict Management
Persuasion

Work History

ECommerce Loss Prevention Investigator, 07/2018 to 05/2020
James Avery Craftsman – Kerrville, TX

Resolved online fraud problems, improved operations and provided exceptional support
Monitored social media and online sources for industry trends
Developed team communications and information for Operation meetings
Drove operational improvements which resulted in savings and improved profit margins
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Performed security walks around store to monitor employee and customer activities
Interviewed employees and suspects and drafted reports to assist law enforcement
Analyzed POS data to support employee compliance with procedures and investigate suspicious activity
Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance
Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping

RCSA (Risk Control Self-Assessment) Officer, 06/2014 to 07/2018
JPMorgan Chase – Houston, TX

Performed in-depth research and investigations in addition recommended strategies to resolve problems and prevent further concerns
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Identified process inefficiencies through gap analysis
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing
Recommended operational improvements based on tracking and analysis
Conducted interviews with key business users to collect information on business processes and user requirements
Assessed impact of current business processes on users and stakeholders
Mapped current processes and offered recommendations for improvement

AML/KYC Business Banking – Analyst II, 03/2012 to 06/2014
JPMorgan Chase – Houston, TX

Consulted with compliance department to create regulatory reports
Adjusted end-to-end KYC process needs to align with workforce capabilities
Facilitated communication with on-boarding team to gather information and on-boarding documentation
Conducted KYC formality reports on questionable accounts and transactions
Monitored testing results on related controls from business unit compliance officers
Verified all aspects of Client Program (CIP) and necessary account opening documents are provided and in accordance with Know Your Customer (KYC), USA Patriot Act and Bank Secrecy Act (BSA) standards
Identified accurate risk rating for individual/non-individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs)
Completed extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks

Financial Crime Investigator, 06/2010 to 03/2012
JPMorgan Chase – Houston, TX

Evaluates transactions and customer relationships for money laundering activities, identifies red flag issues, escalates within AML framework for further investigation and drafts Suspicious Activity Reports (S.A.R.'s) as appropriate
Initiated investigation by collecting facts and evidence with all interested parties
Performed research, data analysis and projects as directed
Performed general account handling functions such as closing account determination, holds, restraints, etc
Researched and analyzed trends, inconsistencies, patterns, and reviewed problematic transactions to prevent financial crime activities and suspicious situations
Gathered and reviewed evidence needed to conduct investigations using multiple systems to determine account decisions and logged information. Determine legitimacy of transactions and making actions/no action decisions
Trained new and existing team members in different queues. Assisted team members in different reports to analyze ATM Fraud risk, Kite, risk model out-sorts to detect and stop fraud

Education

MBA: Human Resources Management, 10/2011
Keller Graduate School of Management of DeVry - Houston, TX

BBA: Business Management, 12/2003
Prairie View A & M University - Prairie View, TX

Certifications

Certified Cyber Intelligence Investigator (CCII), Cyber Intelligence
Interview and Interrogation Certification

Resume Overview

Companies Worked For:

James Avery Craftsman
JPMorgan Chase

School Attended

Keller Graduate School of Management of DeVry
Prairie View A & M University

Job Titles Held:

ECommerce Loss Prevention Investigator
RCSA (Risk Control Self-Assessment) Officer
AML/KYC Business Banking – Analyst II
Financial Crime Investigator

Degrees

MBA : Human Resources Management , 10/2011
BBA : Business Management , 12/2003

ECommerce Loss Prevention Investigator Resume Example

Resume Score: 80%

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