ECommerce Loss Prevention Investigator Resume Example
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ECOMMERCE LOSS PREVENTION INVESTIGATOR
Professional Summary
Over ten years of experience in Over ten years of experience in Anti-Money Laundering (AML)/ Know Your Customer (KYC), Fraud Detection & Prevention, Regulatory Risk Assessment & Reporting Audit. Three Years of experience in Loss Prevention investigation and interview experience. In addition, three Years of experience in eCommerce Loss Prevention Investigation. Strong communication skills both verbal and written and the ability to empathize and defuse upset customers.
Skills
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Work History
ECommerce Loss Prevention Investigator, 07/2018 to 05/2020
Company Name – City, State
Company Name – City, State
- Resolved online fraud problems, improved operations and provided exceptional support
- Monitored social media and online sources for industry trends
- Developed team communications and information for Operation meetings
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Performed security walks around store to monitor employee and customer activities
- Interviewed employees and suspects and drafted reports to assist law enforcement
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping
RCSA (Risk Control Self-Assessment) Officer, 06/2014 to 07/2018
Company Name – City, State
Company Name – City, State
- Performed in-depth research and investigations in addition recommended strategies to resolve problems and prevent further concerns
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Identified process inefficiencies through gap analysis
- Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing
- Recommended operational improvements based on tracking and analysis
- Conducted interviews with key business users to collect information on business processes and user requirements
- Assessed impact of current business processes on users and stakeholders
- Mapped current processes and offered recommendations for improvement
AML/KYC Business Banking – Analyst II, 03/2012 to 06/2014
Company Name – City, State
Company Name – City, State
- Consulted with compliance department to create regulatory reports
- Adjusted end-to-end KYC process needs to align with workforce capabilities
- Facilitated communication with on-boarding team to gather information and on-boarding documentation
- Conducted KYC formality reports on questionable accounts and transactions
- Monitored testing results on related controls from business unit compliance officers
- Verified all aspects of Client Program (CIP) and necessary account opening documents are provided and in accordance with Know Your Customer (KYC), USA Patriot Act and Bank Secrecy Act (BSA) standards
- Identified accurate risk rating for individual/non-individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs)
- Completed extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks
Financial Crime Investigator, 06/2010 to 03/2012
Company Name – City, State
Company Name – City, State
- Evaluates transactions and customer relationships for money laundering activities, identifies red flag issues, escalates within AML framework for further investigation and drafts Suspicious Activity Reports (S.A.R.'s) as appropriate
- Initiated investigation by collecting facts and evidence with all interested parties
- Performed research, data analysis and projects as directed
- Performed general account handling functions such as closing account determination, holds, restraints, etc
- Researched and analyzed trends, inconsistencies, patterns, and reviewed problematic transactions to prevent financial crime activities and suspicious situations
- Gathered and reviewed evidence needed to conduct investigations using multiple systems to determine account decisions and logged information. Determine legitimacy of transactions and making actions/no action decisions
- Trained new and existing team members in different queues. Assisted team members in different reports to analyze ATM Fraud risk, Kite, risk model out-sorts to detect and stop fraud
Education
MBA: Human Resources Management, 10/2011
Keller Graduate School of Management of DeVry - City
Keller Graduate School of Management of DeVry - City
BBA: Business Management, 12/2003
Prairie View A & M University - City, State
Prairie View A & M University - City, State
Certifications
- Certified Cyber Intelligence Investigator (CCII), Cyber Intelligence
- Interview and Interrogation Certification
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Resume Overview
School Attended
- Keller Graduate School of Management of DeVry
- Prairie View A & M University
Job Titles Held:
- ECommerce Loss Prevention Investigator
- RCSA (Risk Control Self-Assessment) Officer
- AML/KYC Business Banking – Analyst II
- Financial Crime Investigator
Degrees
- MBA : Human Resources Management , 10/2011
BBA : Business Management , 12/2003
