OPERATIONS MANAGER Results-oriented management professional with 20+ years' experience leading business operations for a large billion dollar firm and also small businesses. Well-versed in designing business strategies to streamline operations and increase productivity. Capable of managing strategic relationships and diverse teams to achieve organizational growth. Strong interpersonal communication skills as well as proficiency in Microsoft Office Suite. Kaizen implementation experience *Business Planning Processes *HACCP certified
*Team & Employee Development *Safety driven *Customer Service Centric
Safety standards training
Flexible and adaptable
Employee mentoring Interpersonal skills
Courteous and professional demeanor
Document Control Supervisor09/2016 to CurrentOPORTUN, INCRedwood City, CA
Reduction of workforce by 27% with retraining and accountability while improving morale with active listening and setting up lead positions.
Updated policies and procedures to align with overall business goals.
Worked with OCM and Compliance to develop CAPs - Corrective Action Plans.
Created new job descriptions to more accurately reflect organizational needs.
Developed cross functional process to insure department invoices are reviewed and processed in a timely manner.
Eleven direct reports.
Operations Manager09/2014 to 03/2016ELENI'S COOKIESLong Island City, NY
Analyzing and aligning business processes and procedures to successfully meet business objectives.
Reorganized, streamlined, and strengthened business processes to maximize performance and profitability.
Implemented SQF (Safe Quality Food) process to insure food safety.
Inclusive of nut free and Kosher foods.
Insurance of adherence to all SOP, SSOP, QA and Safety policies during daily operation.
Thirty five employees, increasing to seventy during peak season.
Logistics/Warehouse Manager01/2010 to 01/2013WHITSONS CULINARY GROUPIslandia, NY
P&L oversight of all Shipping/Receiving and Warehouse (1.6M avg.
value) functions for the organization.
Leading periodic audits in all operational areas to identify and address operational, safety (100K cost reduction 2012 vs.
2013) and service issues to ensure legal and regulatory compliance.
Led implementation of HACCP program to insure food safety compliance was met throughout the organization.
Oversight of Fulfillment team for UPS shipments, averaging 2,000 QVC (Stuffin Gourmet) packages per week.
Insurance of adherence to all SOP, SSOP, QA policies during daily operation.
Twenty five to fifty direct reports, based on season.
QUALITY ASSURANCE MANAGER01/2007 to 01/2009GADGELAKE SUCCESS, USA, NY
Managed Quality initiative in support of customer packaged deliveries.
Developed and implemented SOP's for internal and external customers.
Engaged and trained staff.
Monitored vendor performance to quality standards.
Oversaw work flows and procedures to increase productivity and improve service.
Analyzed operations to evaluate business performance and staff in meeting objectives and to determine areas of potential cost reduction, business improvement, or policy change.
Negotiated and resolved conflicts with vendors to ensure resources were available to support operations.
Identified and executed improvement opportunities to enhance service delivery while reducing costs throughout operations.
No direct reports.
OPERATIONS MANAGER01/1987 to 01/2007UNITED PARCEL SERVICEEAST FARMINGDALE, NY
Directed a well-trained, customer responsive work center operation.
Reviewed performance and customer satisfaction against targets and benchmarks.
Ensured highest level of service, while minimizing costs, concerns and safety related issues.
Gained and maintained cross-functional support to achieve desired results in all areas.
Approved the development and implementation of dispatch plans to achieve performance and service-related goals.
Increased customer delivery performance throughout operations by directing a claims reduction program to quickly and effectively identify and mitigate customer concerns.
Launched various employee training programs to provide continuing education that supports professional development to attract, motivate, and maintain a diverse, highly qualified team of individuals.
80-140 direct reports, depending on season.
Education and Training
Bachelor of Business Administration: Marketing2002Dowling CollegeOakdale, NYMarketing