, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Self-assured Loss Prevention Manager with a 7-year background in the loss prevention industry. Experience planning and implementing fundamental controls and processes to prevent loss in over 725 stores in the eastern states. Successful at interviewing and interrogating employees.
Skills
Retail theft investigations
Security equipment familiarity
Loss prevention goals monitoring
Asset protection
Cost control
Team management
Multitasking
Microsoft Office
Customer service
Skilled interrogator
Court testimony
Interrogating suspects
Experience
06/2015 to CurrentDivisional Loss Prevention ManagerTire Kingdom | Sarasota, FL,
Trained Auditors and Operations teams on effective shrink control to support loss prevention initiatives and programs.
Decreased loss by facilitating training programs on loss prevention, policies and operations.
Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Interviewed individuals suspected of internal theft or shoplifting.
Recommended loss investigation procedures to retail establishments.
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Implemented both individual and group training for executive and loss prevention personnel.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Assisted with internal investigations into personnel theft or fraud by refund fraud and merchandise theft.
Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
10/2013 to 06/2014Loss Prevention AuditorLumber Liquidators, Inc. | Pomona, CA,
Improved profit margins by streamlining operations and workflow.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Assisted with internal investigations into personnel theft or fraud by Refund Fraud and Merchandise theft.
Implemented both individual and group training for executive and loss prevention personnel.
Identified, investigated and resolved internal and external theft and fraud.
Performed audits of safety procedures, business offices and CCTV systems.
Ascertained, investigated and alleviated internal and external theft and fraud.
03/2010 to 10/2013Store ManagerO'Reilly Automotive Inc. | City, STATE,
Increased profits 30% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Restocked inventory upon shipment arrival and checked merchandise into AS400 system to maintain accurate records.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw POS operations and cash management to reduce errors.
Oversaw inventory management through cycle counts, audits and shrinkage control.
08/2008 to 03/2010Sales AssociateO'Reilly Automotive Inc | City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Sold various products by explaining unique features and educating customers on proper application.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
Expected in 06/2000High School Diploma | East Wake High School, Wendell, NCGPA:
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