detention processing technician resume example with 9+ years of experience

Jessica Claire
Detention Processing Technician
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proficient administrative assistant, bringing 8+ years of experience in field and strong commitment to safety. Dependable and hardworking with good understanding of inspection, troubleshooting and common repairs. Offering expertise gained during 8+ years in field. Enthusiastic team player, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clerical and administrating skills. Motivated to learn, grow and excel in the industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Court Appearances
  • Strategic Planning
  • Detail Work
  • De-Escalating Conflicts
  • Courtroom Procedures
  • Booking Procedures
  • Correctional Facility Procedures
  • File and Record Maintenance
  • Statistical Analysis
  • Adult Detention
  • Legal Code Knowledge
  • File Maintenance
  • Administration and Management
  • Spanish Fluency
  • Inmate Rights Preservation
Work History
05/2021 to Current Detention Processing Technician Finastra | Milan, TN,
  • Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
  • Communicated processing instructions to other workers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging agency pick-up.
11/2011 to 03/2019 Accounting Lead Aln | Durango, CO,
  • Prepared monthly journal entries and reconciliations.
  • Demonstrated sound business judgment and working successfully with associates, backgrounds and perspectives.
  • Maintained confidentiality of files, conversations and documents.
  • Completed year-end closing processes with controllers and external auditors.
  • Updated general ledger with latest entries.
  • Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
  • Reconciled balance sheets and streamlined best practices for balance sheet processes.
  • Reviewed documents and accounts for discrepancies and resolved variances.
  • Tracked and documented all expenses.
  • Evaluated and improved accuracy and completeness of financial records.
  • Oversaw team of 2 accounting staff.
  • Assisted team members in transitioning from yardi genesis to Yardi through extensive training and one-on-one support.
  • Decreased invoicing and receivable cycle times by streamlining billing systems.
02/2011 to 11/2011 Office Clerk Bridgestone Corporation | Oakland, CA,
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Checked documentation for accuracy and validity on updated systems.
  • Handled incoming business and client requests for information.
10/2010 to 02/2011 Retail Salesperson Victoria's Secret & PINK | City, STATE,
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Answered questions about store policies and addressed customer concerns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Issued receipts and processed refunds, credits or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
Expected in 06/2004 to to GED | Southwest High School , San Diego, CA, GPA:
Native or Bilingual

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Resume Overview

School Attended

  • Southwest High School

Job Titles Held:

  • Detention Processing Technician
  • Accounting Lead
  • Office Clerk
  • Retail Salesperson


  • GED

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