, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
Security and sanitation checks
Crisis intervention
Inmate observation
Defensive techniques
Attendance monitoring
Experience
12/2019 to 08/2021Detention OfficerBering Straits Native Corporation | Suitland, MD,
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
Supervised inmates during day-to-day activities.
Conducted scheduled headcounts to verify presence of prisoners.
Inspected locks, window bars, doors and security systems to support escape prevention.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Assigned inmates to open and appropriate housing units.
Performed searches of people, vehicles, mail items and dormitories.
Followed daily routine schedule and took head counts of all inmates in assigned cell block.
03/2013 to 10/2014InstructorLiberty University | Lynchburg, VA,
Observed and evaluated student performance and development and provided appropriate feedback on work.
Observed other instructors to learn valuable techniques.
Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
Managed and organized class records and reports.
Established objectives for lessons, modules and projects.
Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
Mentored and counseled students with social adjustment and academic issues.
Located and reserved classroom space to coordinate classes.
Managed curriculum development and daily facility operations to align with corporate objectives.
Built rapport with students and parents to increase academic success and parent engagement.
01/2011 to 07/2012Bank TellerCapitalsource | Denton, TX,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Directed specific questions to appropriate branch personnel.
Trained employees on cash drawer operation.
Adhered to financial services security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Maintained confidentiality of bank records and client information.
Welcomed customers and offered pleasant service during entire transaction.
Identified and reported suspicious behavior to security personnel as appropriate.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Explained bank services, financial products and applicable fees to customers.
Education and Training
Expected in 05/1992High School Diploma | Vail High School, Montebello, CA, GPA:
Expected in 05/1993Automated Legal Investigation Certificate | Education Design Institute, Montebello, CA, GPA:
Expected in 05/2021Associate of Applied Science | Criminal JusticeMaricopa Community Colleges - Estrella Mountain Community College, Avondale, AZGPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
Exceeded sales goals by an average 40%
Recognized as Employee of the Quarter for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Developed relationships with several new clients and typically exceeded sales goals by 40%
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School Attended
Vail High School
Education Design Institute
Maricopa Community Colleges - Estrella Mountain Community College
