detention officer resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Report Preparation
Medical Emergencies
Defensive Techniques
Surveillance
Inmate Escorting
Inmate Observation
Key Control
Restraint Techniques
Inmate Supervision
Safety and Security
Inmate Behavior Modification Tactics
Legal Code Knowledge
Menu Presentation
Menu Memorization
Complaint Handling
Food Station Setup
Guest Engagement
Dining Crew Workflow Optimization
Food Running
Dining Customer Service
Performance Improvement
Table Bussing
Item Promotion
Guest Seating
Cleaning and Sanitation
Display Building
Retail Sales
Truck Unloading
Display Setup
Transaction Processing
Customer Assistance
Stocking and Receiving
Teamwork
Relationship Building
Experience
Detention Officer, 04/2022 - Current City Of San Antonio, Tx – San Antonio, TX,
Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Exercised surveillance and control over [Number] inmates.
Transported and escorted inmates to hospitals, court and other institutions.
Performed searches of people, vehicles, mail items and dormitories.
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
Supervised inmates during day-to-day activities.
Performed head counts, checking cells for missing inmates.
Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
Inspected locks, window bars, doors and security systems to support escape prevention.
Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
Counseled inmates and responded to legitimate questions, concerns and requests.
Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
Maintained records of prisoners' identification and charges.
Issued clothing, tools and other authorized items to inmates.
Served meals and dispensed medications to inmates.
Used appropriate means to discipline prisoners.
Conducted fire, safety and sanitation inspections.
Instructed inmates in work assignments and explained tasks.
Distributed commissary items and dispensed prescribed medication to prisoners.
Reported on quality of inmate work and violations committed by prisoners.
Hostess, 05/2017 - 05/2018 Grand Beach Hotel – Miami Beach, FL,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Stayed attentive to server availability and table turnover to quickly seat guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered telephone to provide dining information and take reservations.
Greeted customers, answered questions and recommended specials to increase profits.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Communicated with servers about new tables, changes in food availability and customer comments.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Answered phones promptly to record and confirm reservations.
Resolved customer service and food-related issues to maintain guest satisfaction.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Developed long-term relationships with customers to increase opportunities for repeat business.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Explained QR code scanning for electronic menu access.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Took beverage orders and served drinks during peak meal times.
Retail Sales Associate, 05/2017 - 05/2018 Aki-Home – Ontario, CA,
Helped customers by answering questions and locating merchandise.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Initiated friendly conversation with customers to determine level of assistance required.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Used product knowledge to suggest items to match client needs.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Created price tags and merchandise signs for new items.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed customer product needs and interests in order to best recommend suitable items.
Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Exchanged merchandise for customers and accepted returns.
Education and Training
High School Diploma: , Expected in 05/2017 - Morrow High School - Morrow, GA GPA: Status -
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