detention officer resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Crisis intervention
  • Security and sanitation checks
  • Defensive techniques
  • Inmate observation
  • Ethical standards of conduct
  • Occupational hazards and safety precautions
  • Excellent problem solver
  • Customer needs assessment
  • Customer retention abilities
  • Legal documentation and reporting
  • Recordkeeping and bookkeeping
  • Excellent interpersonal skills
  • Strong communication and listening skills
  • Strong ability to relate to others.
  • Excellent people skills.
  • Strongly empathetic to others.
  • Requires very minimum supervision.
  • Effective leader.
Detention Officer, 10/2017 to Current
City Of Mesquite, TxMesquite, TX,
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Fingerprinted and photographed incoming and released inmates.
  • Exercised surveillance and control over 130 inmates.
  • Transported and escorted inmates to hospitals and court.
  • Performed searches of people, vehicles, mail items and dormitories.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Detected potential threats and quickly defused conflicts.
  • Supervised inmates during day-to-day activities.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Inspected cells and conducted random searches of common areas.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Implemented defensive tactics and physical restraints to maintain safety and security of our facility.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Maintained appropriate control, security and well-being over those detained.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Completed all assigned training to stay updated on important policies and procedures for the jail and for the state of Georgia.
Cashier /Sales Associate, 11/2010 to 11/2011
BernicksBuffalo / Annandale / Maple Lake, MN,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Cell Phone Sales Associate /Cashier, 11/2008 to 04/2009
RadioShackCity, STATE,
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Searched store inventory system using company software to find requested product availability.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used the company register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Had responsiblites of keeping expensive equipment secured.
Weapons Load Crew Member, 08/2001 to 08/2005
United States Air Force, USAFCity, STATE,
  • Managed operations of military personnel committed to quality maintenance of combat and weapons systems.
  • Located and disabled improvised explosive devices (IEDs).
  • Performed bomb loading and gun loading in close quarters combat in simulation and monitored live timed exercises, earning load crew member of the month for outstanding performance.
  • Enhanced maintenance of F-16s, explosives, equipment and weapons.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our fleet of fighter jets.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated integrity and readiness to work with a team to accomplish large tasks.
  • Completed written and physical evaluations by completing basic training and technical school.
Education and Training
: Psychology, Expected in to Community College Of The Air Force - Glendale, Az,
High School Diploma: , Expected in 06/2001 to Wallkill Senior High School - Wallkill, NY

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Resume Overview

School Attended

  • Community College Of The Air Force
  • Wallkill Senior High School

Job Titles Held:

  • Detention Officer
  • Cashier /Sales Associate
  • Cell Phone Sales Associate /Cashier
  • Weapons Load Crew Member


  • Some College (No Degree)
  • High School Diploma

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