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Detention Officer resume example with 8+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hello, My name is Jessica Claire and i am 24 year old from Dallas, Tx. I am a VASC certified It Technician/Specialist currently employed with CBE (Capital Business Equipmement). Results-focused, IT Technician/Specialist with 1 1/2 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Dependable individual with excellent system calibration, repair and servicing talents. Well-trained technician delivering quality work with attention to customer needs.

Skills
  • Security and sanitation checks
  • Inmate observation
  • Crisis intervention
  • Defensive techniques
  • Inmate escorting
  • Record maintenance
  • Medical emergencies
  • Key control
  • First aid and CPR certified
  • Inmate rights
  • Trained in defensive tactics
  • Crisis management
  • Restraint techniques
  • Ethical standards of conduct
  • File and record maintenance
  • CCTV monitoring
  • State and federal laws knowledge
  • Booking procedures
  • Occupational hazards and safety precautions
  • Crisis Prevention Intervention (CPI)
  • Excellent problem solver
  • Behavioral disorders familiarity
  • Strategic planning and organization
  • Observation
  • Visitation guidelines understanding
  • Evidence preservation
  • Non-violent intervention
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • System upgrades
  • Network security measures
  • Software feature demonstrations
  • Application software testing
  • Issue diagnosis and resolution
  • Computer configurations
  • Server installations
  • Help desk assistance
  • Quality assurance controls
  • Call Center Operations
  • Computer maintenance
  • Software upgrades
  • Technical troubleshooting
  • Hardware diagnostics
  • Customer support needs assessment
  • Equipment repair
  • LAN/WAN
  • Hardware configuration
  • Equipment programming and calibrating
  • Effective customer communication
  • Installation and servicing
  • Closed circuit TV systems
  • Heavy lifting
  • Access control systems
  • Blueprint reading
  • Data management
  • Friendly, positive attitude
  • Flexible schedule
  • Multitasking
  • Computer skills
  • People skills
  • Planning & organizing
  • Decision-making
  • Managing security breaches
  • Protecting networks
  • Good work ethic
  • Organizational skills
  • Construction background
  • Heavy equipment operator
  • Safe equipment operation
  • Maintenance duties
  • Pre-operational equipment inspections
  • Safety procedures
  • Cargo handling
  • Flatbed experience
  • Tractor-trailer driving
  • Skilled forklift operator
  • Comfortable with overnight runs
  • Responsible driver
  • Four-axle vehicles
  • Dependable and reliable
  • Time management skills
  • Retail Logistics
  • Local Delivery
Experience
01/2021 to Current IT TECHNICIAN/SPECIALIST Maricopa County, Arizona | Waddell, AZ,
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Used remote login tools to assist clients with technical and product questions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Assisted in technical support process refinement to improve customer service and support.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
04/2013 to Current Driver Westminster At Lake Ridge | Lake Ridge, VA,
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
  • Responded directly to residential and business emergency situations to serve community.
  • Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Performed and fire suppression and fire prevention duties to protect life and property.
  • Used and equipment and tools to assist in rescue operations.
  • Set up and operated hydraulic, pneumatic, manual and power tools in emergency situations.
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
  • Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
  • Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
  • Informed and educated local community members about fire prevention and safety.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
09/2019 to 06/2021 Detention Officer State Of South Dakota | Chamberlain, SD,
  • Exercised surveillance and control over inmates.
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Performed searches of people, vehicles, mail items and dormitories.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Fingerprinted and photographed incoming and released inmates.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Assigned inmates to open and appropriate housing units.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised inmates during day-to-day activities.
  • Promoted safety, order and functionality of the facility.
  • Detected potential threats and quickly defused conflicts.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Maintained appropriate control, security and well-being over those detained.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Exercised surveillance and control over 240 inmates at a time.

  • Transported inmates to and from work sites with optimal security procedures.
08/2018 to 09/2019 Correctional Officer Kwik Trip, Inc. | Manchester, IA,
  • Safely transported inmates to and from work sites.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Maintained records and logs of man hours, materials and equipment used.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Attended regular trainings and maintained appropriate certifications.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Completed safety protocols during emergency situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Conducted internal security checks to ascertain inmate safety.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Maintained daily logs of shift activity.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Inspected cells and conducted random searches of common areas.
  • Maintained correct physical head count at all times.
  • Maintained appropriate control, security and well-being over those detained.
  • Assisted in restraining violent and unruly inmates.
  • Supervised inmates during day-to-day activities.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
10/2017 to 08/2018 Manager Assistant Company Name | City, State,

Moved up to manager in a month.

  • Planned and prepared workflow schedules, delegating shifts for employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Supported sales management initiatives to optimize business development.
  • Assisted in evaluating employee performance and cultivating improvement initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
Expected in 2016 High School Diploma | Basics La Villa Early College High School, La Villa, TX GPA:
Expected in 2020 Associate of Arts | Criminal Justice South Texas College, Mcallen, TX GPA:
Activities and Honors

- Volunteer Firefighter at La Villa Fire Department.

- Driver/Pump Operator/Firefighter.

- Fishing.

- Hunting.

- Outdoors.

- Traveling.

Certifications
  • Detention Officer Certification Course (DOCC)
  • Licensed DOT Medical Card - 2023 (National Registry Number 8326757268
  • Licensed Alarm Systems Installer, Electronic Access Control Device Installer, Locksmith- 2023 (License # 01196706)

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Resume Overview

School Attended

  • La Villa Early College High School
  • South Texas College

Job Titles Held:

  • IT TECHNICIAN/SPECIALIST
  • Driver
  • Detention Officer
  • Correctional Officer
  • Manager Assistant

Degrees

  • High School Diploma
  • Associate of Arts

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