Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Skills
Recruitment and Hiring
Health Code Compliance
Building Maintenance
Scheduling Staff
Inventory Management
Training and Onboarding
Supply Ordering and Management
Equipment Maintenance and Repairs
Delegating Assignments and Tasks
Relationship Building
Reliable and Responsible
Collaboration and Teamwork
Time Management
Work History
Deli Service Manager, 06/1998 - Current Rural King – New Boston, OH,
Controlled inventory costs by carefully managing portion control and reducing waste.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Inventoried food products and associated materials on weekly basis.
Set schedules for deli and store staff by planning and designating shifts and hours.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Reviewed ordered food ingredients, kitchen appliances and supplies.
Directed team of 12 deli workers handling $50,000 in weekly business.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Coordinated and organized all deli inventory.
Hired and managed all kitchen staff.
Onboarded new employees, including training, mentoring and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Sporting Goods Department Manager, 06/1997 - 07/1998 Uc Health – Cripple Creek, CO,
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Marked-down clearance items and relocated merchandise to proper store areas.
Researched issues to obtain appropriate answers to customer inquiries.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Returned change and currency and processed debit and credit card payments.
Successfully drove new product lines to increase annual profits.
Pharmacy Technician, 09/1993 - 06/1997 United States Air Force, USAF – City, STATE,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Communicated directly with doctors offices via telephone, fax, and email.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Stocked, labeled and inventoried medication to keep accurate records.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Maintained drug inventory levels by ordering necessary medications and supplies.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured, and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Counted, measured and compounded medications following standard procedures.
Processed over 1,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Education
Associate of Arts: , Expected in 2000 - Pasco Hernando State College - Dade City, FL, GPA:
: Pharmaceutical Sciences, Expected in - Community College of The Air Force - San Antonio, TX, GPA:
High School Diploma: , Expected in 1993 - Pasco High School - Dade City, FL GPA:
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