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deli clerk resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist with over 30 years in various aspects of the Customer Service and Management industries. Excellent Customer and Co-Worker communications skills. Knowledgeable of many different aspects of day to day business operations. Very adaptable to new policies and procedures. People-Oriented, with a focus on excellent customer service, and a passion for team development. Fiercely loyal to employers, with a determination to excel at whatever jobs are given. Hard worker with a strong work ethic.

Skills
  • Product Stocking and Rotation
  • Sanitation and Safety Standards
  • Inventory Rotation
  • Safe Food Handling
  • Product Recommendations
  • Cash Register Operation
  • Weights and Measurements
  • Displays and Showcases
  • Flexible Schedule
  • Platter and Tray Preparation
  • Inventory Counts
  • Inventory Checks
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • Customer Service
  • Quality Inspections
  • Daily Food Preparation
  • Customer Relations
  • Food Packaging and Labeling
  • Investigating Complaints
  • Cost Reductions
  • Quality Assurance
  • Menu Pricing and Writing
  • Profit Optimization
  • Recruitment and Hiring
  • Inventory Management
  • Problem Solving
  • Monitoring Food Preparation
  • Health Code Compliance
  • Problem-Solving
  • Documentation and Recordkeeping
  • Anticipating Problems
  • Service Delivery Management
  • Employee Performance Evaluations
  • Scheduling Staff
  • Delegating Assignments and Tasks
  • Training and Onboarding
  • Money Handling
  • Relationship Building
  • Back of House Management
  • Performance Improvement
  • Portion Control
  • Managing Deliveries
  • Front of House Management
  • Fire Safety Regulations
  • Supply Ordering and Management
  • Staffing and Sales Reporting
  • Team Direction
  • Promotional Planning
  • Staff Training
  • Team Leadership
  • Collaboration and Teamwork
  • Sales and Marketing
  • Expense Tracking
Experience
02/2017 to 02/2022
Deli Clerk Wegmans Food Markets, Inc. Parsippany, NJ,
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Offered samples to promote and upsell specials.
  • Responded to customer questions regarding product availability.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Documented and entered special orders for event catering and party trays.
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Acquired new skills to support team and further accommodate customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Used mental math and available tools to total materials needed, costs and payments due.
04/2013 to 10/2016
Cashier Culvers Restaurant Auburn, IN,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Reported pricing discrepancies to supervisor.
  • Processed refunds for worn, damaged and broken merchandise.
03/2013 to 03/2014
9-1-1 Operator Frederick County Government City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Executed proficiency in digital telephone systems.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Responded to emergency calls routed by automatic distribution system.
Education and Training
Expected in 06/1990 to to
High School Diploma:
Frederick High School - Frederick, MD,
GPA:
Additional Information
  • Scored 1400 / 1600 on SAT tests, 98% Overall on ASVAB test in US Army.
  • Served US Army for 1 yr in Counterintelligence before Honorable Discharge for Medical Reasons. (Medical reason does not prohibit from any current job abilities)
  • Over 30 years experience in Customer Service, Retail Industries, Minor Construction (Stone Masonry), Management of Fast Food / Grocery Deli Departments
  • People oriented skills, both customer, and work team driven
  • High skills in math / money management skills
  • Exceptional work ethic with a focus on job loyalty.

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Resume Overview

School Attended

  • Frederick High School

Job Titles Held:

  • Deli Clerk
  • Cashier
  • 9-1-1 Operator

Degrees

  • High School Diploma

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