Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Reliable and upbeat professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Sales proficiency
  • Equipment safety
  • Store and brand promotion
  • Inventory oversight
  • Food Sales and Promotion
  • Cross-Selling Products and Services
  • Accurate Money Handling
  • Interactive Communication Skills
  • Guest Services
Work History
01/2018 to Current Deli Clerk New Leaf Community Markets, Inc. | Aptos, CA,
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
05/2015 to 07/2017 Cashier Team Lead Cargo Largo | Kansas City, MO,
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
02/2006 to 06/2010 Server Captain Kimpton Hotels | Austin, TX,
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Delivered Windows server support, backup management and exchange support.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Greeted and maintained relationships with regular customers.
Education
Expected in 05/1998 Diploma | General Studies Barberton High School, Barberton, OH GPA:

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Resume Overview

School Attended

  • Barberton High School

Job Titles Held:

  • Deli Clerk
  • Cashier Team Lead
  • Server Captain

Degrees

  • Diploma

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