I'm a natural-born leader but always ready to be on a team. I expect the best from myself and it shows in my diligence and organization. I'm very strong with all things customer service and pride myself on my personability and great service. I'm great with English, y mi espanol es bueno tambien. I'm just as good with computers as I am with people and I'm always excited to learn something new!
Skills
Effective customer communication
Work area maintenance
Effective customer upselling
Student assistance
Fluent in English (Reading and Writing)
Proficient in Spanish (Strongest Speaking)
Proficient with Microsoft software
Fast-learner
Kind-hearted
Detail-oriented
Natural Leader, but a team player!
Experience
Deli Clerk, 07/2019 to Current Albertsons Companies – Junction City, OR,
Received new inventory and rotated stock by dates to keep items fresh and usable.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Created aesthetically pleasing food arrangements for special orders and party trays.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Maintained work areas by cleaning surfaces, equipment, and floors, removing trash and providing machinery upkeep.
Prepared orders by slicing, weighing, packaging and pricing meats, and cheeses.
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Maintained work areas in a clean, neat and sanitized manner to reduce the potential for illness or injury.
Stayed calm and professional in all situations and resolved conflicts to achieve customer satisfaction.
Student Assistant, 07/2017 to 04/2019 University Of Michigan – Ann Arbor, MI,
Worked directly with parents and students as well as counselors to aid in the processes of the guidance office.
Responded to parent and teacher requests via telephone and email.
Used teacher's originals to produce the desired amount of copies in the requested form and design.
Administered physical and digital filing systems, keeping papers well-organized and easily retrievable by other assistants and teachers.
Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
Prepared and edited reports, presentations and articles using Word and Powerpoint.
Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement.
Server, 08/2018 to 04/2019 Concord Hospitality – Knoxville, TN,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, cleaning the dining room and kitchen, and securing the building.
Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Volunteer, 04/2016 to 02/2017 Interim Healthcare – Lexington, MA,
Communicated all store initiatives and promotions to customers to generate return business.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed merchandising guidelines to present visually appealing displays.
Described product to customers and accurately explained details and care of merchandise.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Folded and arranged garments in attractive displays.
Welcomed customers into the store and helped them locate items.
Actively pursued personal learning and development opportunities.
Supported thrifting programs focused on benefitting the community by recycling clothing and other household goods. Everything from books to dinnerware.
Education and Training
High school: , Expected in 2019 Durant High School - Plant City, FL GPA:
Associate of Arts: Business, Expected in Hillsborough Community College - Tampa, FL GPA:
Currently enrolled 3/4 time and grouping classes to only Tuesdays and Thursdays to free up the rest of my schedule to work. Dedicated to both school and my work!
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