LiveCareer-Resume

deli clerk resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Self motivated, fast learner with 34 years of customer service experience. Dedicated to making people smile and be happy. Organized and detail oriented. Enthusiastic with high energy. Ready and willing to overcome any and all obstacles.

Skills
  • Answering phones
  • Problem solving
  • Customer service
  • Managing employees
  • Organization
  • Computer
  • Ordering
  • Filing
Experience
Deli Clerk, 10/2014 to Current
KohlerHattiesburg, MS,
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Cross-trained in cashier, answering phones and assistant deli manager positions to support team and help meet all customer needs.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Solved problems with customers, vendors and employees.
  • Maintain a professional upbeat attitude during busy stressful times.
Shift Lead, 04/2009 to 05/2011
Shakey's PizzaAlhambra, CA,
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Increased overall team efficiency and productivity.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Documented receipts, employee hours and inventory movements.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Solved problems or issues with employees and customers.
  • Answered phones within 2 rings
Cook/Assistant Manager, 09/1996 to 04/2009
Manor CareCity, STATE,

Instructed dietary aides in preparation of garnishes, dressings and side dishes.

  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Operated all kitchen equipment safely to avoid injuries.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Using computer for ordering, scheduling, dite changes
  • Answered phones
  • Solved problems with employees, customers and vendors
Education and Training
High School Diploma: , Expected in 05/1996
Washington High School - Ogden, UT
GPA:
: Office Supervision And Management, Expected in 08/2004
Online Supervisor Class - ,
GPA:

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Resume Overview

School Attended

  • Washington High School
  • Online Supervisor Class

Job Titles Held:

  • Deli Clerk
  • Shift Lead
  • Cook/Assistant Manager

Degrees

  • High School Diploma

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