Responsible and friendly [Job Title] makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and learn new information quickly to maximize contributions and respond to changing customer preferences.
Skills
Inventory rotation
Sanitation and safety standards
Register operations
Inventory checks
Superb customer service
Fast and efficient
Sales expertise
Education and Training
South Beloit High SchoolSouth Beloit, ILExpected in 06/1994 – –High School Diploma: - GPA:
Experience
Mississippi Market Natural Foods Co-Op - Deli Clerk Saint Paul, MN, 11/2020 - Current
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Documented and entered special orders for event catering and party trays.
Created aesthetically pleasing food arrangements for special orders and party trays.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Organized ingredients and restocked supplies to prepare for busy periods.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Escorted customers to products and pointed out complementary items to boost store sales.
Educated customers on product and service offerings.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Soho House & Co. - Server West Hollywood, CA, 05/2018 - 08/2020
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Processed customers' payments and provided receipts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Greeted newly seated guests quickly and efficiently.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Prepared and served cold, hot and [Type] beverages to guests.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided items requested by customers, including sauces and drink refills.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
UPS - Unloading City, STATE, 04/2017 - 01/2018
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Aerator Solutions - Wastewater Sales City, STATE, 03/2009 - 06/2015
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built trusting relationships with customers by making personal connections.
Acted as point of contact for internal and external customers across departments.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Worked with fellow sales team members to achieve group targets.
Acted as initial contact in addressing customer concerns.
Built and maintained relationships with peers and upper management to drive team success.
Processed orders through company system and coordinated product deliveries.
Met merchandise processing standards and maintained organized and accessible work area.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Answered incoming telephone calls to provide store, products and services information.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Coordinated activities with other departments to ensure quality customer service.
Offered product and service consultations and employed upselling techniques.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Sold various products by explaining unique features and educating customers on proper application.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
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