Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000,

I have only worked at Publix, aboutb3 years, and I would love to branch out to other jobs. I am good at heavy lifting up to 75 pounds. I am precise with FIFO when i do retail. I love to cook, and I love to help customers when they need help. I'm excellent with customer service and will give my all when needed.

  • Inventory rotation
  • Sanitation and safety standards
  • Inventory checks
  • Register operations
  • Point of Sale systems familiarity
  • Work area maintenance
  • Preparing food items
  • Product Knowledge
  • Machine Safety
  • Food Services
  • Stocking of food cases
  • Upselling
  • Sales expertise
  • Food Presentation
  • Cleaning and sanitizing
  • Equipment use
  • Signage and pricing accuracy
  • Safe food handling
  • Effective customer communication
  • Work ethic
07/2019 to Current Deli Clerk Redner's Markets Inc. | Scranton, PA,
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
  • Cleaned utensils, dishes and glasses for customer use.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Supervised staff of [Number], providing direction in preparing specialty items, including [Type] and [Type] food.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Created approximately [Number] orders simultaneously during busy periods.
  • Marinated food items according to corporate-provided instructions and recipes.
06/2019 to 07/2019 Customer Service Associate Chewy | Dallas, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Answered questions about gaming rules and policies.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
03/2019 to 06/2019 Cashier Holiday Inn Club Vacations | South Lee, MA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Received payments for [Product or Service] and issued receipts.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
08/2018 to 04/2019 Bagger Coborn's | Minot, ND,
  • Greeted customers to build rapport and increase customer satisfaction.
  • Demonstrated product expertise and directed guests to product locations.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Stocked shelves when needed and notated shortages.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Supported associates and management through superior performance and commitment to meeting team goals.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Collected shopping carts from parking lot and returned to store.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Notified security personnel of associate theft, customer shoplifting and [Type] issues.
  • Connected customers with associate or member of management to handle advanced needs.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Bagged customer items in alignment with industry best practices.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Performed [Type] and [Type] maintenance on carts to decrease need for new carts.
  • Returned unwanted merchandise to appropriate store shelves.
  • Explained return and replacement policies to educate and inform patrons.
Education and Training
Expected in 05/2019 High School Diploma | Sarasota Military Academy, Sarasota, FL GPA:
Expected in | Sarasota High School, Sarasota, FL GPA:

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Resume Overview

School Attended

  • Sarasota Military Academy
  • Sarasota High School

Job Titles Held:

  • Deli Clerk
  • Customer Service Associate
  • Cashier
  • Bagger


  • High School Diploma

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