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Deli Clerk Resume Example

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DELI CLERK
Summary

Seasoned retail clerk offering sales expertise and strong listening skills. Successful track record building customer loyalty with superior service. Fast, friendly and efficient resource at retail counter. Organized and diligent customer service representative offering over 6 years of food handling, customer service, retail, and managing experience combined with high-energy, enthusiastic approach to serving customers. Knowledgeable about managing ingredient preparation, trash removal and other needs with little supervision. Dedicated to building loyal base of customers by providing exceptional, consistent service.

Experience
Lowe's Market - Deli ClerkDel Norte, CO03/2020 - 11/2020
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 30% boost in revenues.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Loaf 'N Jug - Cashier AssistantPueblo, CO05/2019 - 03/2020
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Handled merchandising and restocking needs for 10 checkout lanes.
  • Increased customer satisfaction with assistance for any request or question.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
Sprint - Retention RepresentativePueblo, CO02/2018 - 01/2019
  • Prepared invoices, shipping documents and contracts.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
  • Obtained customer information from phone calls and email communication and entered in into workforce to update internal records.
  • Achieved cost-savings by developing functional solutions to shortage problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered 12 calls per hour to assist with customer questions and concerns.
Burger King - CashierPueblo, CO01/2016 - 02/2018
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales 50% by suggesting specific purchases to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving shortage issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
Skills
  • Inventory rotation
  • Inventory checks
  • Register operations
  • Sanitation and safety standards
  • Product Knowledge
  • Safe food handling
  • Equipment use
  • Food Presentation
  • Sales expertise
  • Cleaning and sanitizing
  • Upselling
  • Computer skills
Education and Training
High School DiplomaAIM GlobalPueblo06/2019
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Resume Overview

Companies Worked For:

  • Lowe's Market
  • Loaf 'N Jug
  • Sprint
  • Burger King

School Attended

  • AIM Global

Job Titles Held:

  • Deli Clerk
  • Cashier Assistant
  • Retention Representative
  • Cashier

Degrees

  • High School Diploma

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