Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Register operations
Inventory rotation
Preparing food items
Point of Sale systems familiarity
Sales expertise
Cleaning and sanitizing
Equipment use
Inventory checks
Effective customer communication
Work area maintenance
Upselling
Product Knowledge
Stocking of food cases
Machine Safety
Inventory
Meal prep
Payment transactions
Kitchen cleanliness and organization
Superior communication skills
Schedule management
Concise time management
Phone orders
Equipment maintenance
Order taking
Issue resolution
Guest service
Experience
01/2021 to 06/2021
Deli AssociateGary's Wine & Marketplace – Madison, NJ,
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Cross-trained in other kitchen positions to support team and meet customer needs.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Used mental math and available tools to total materials needed, costs and payments due.
Documented and entered special orders for event catering and party trays.
08/2015 to 04/2020
Assistant ManagerNpc International – Whiteville, NC,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for eight member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
04/2015 to 08/2015
ReceptionistAccounting And Consulting Group, Llp – Roswell, NM,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Determined needs of visitors and provided information or solutions.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Signed for packages, recorded all deliveries and distributed to personnel.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Worked with office manager to attain operational goals.
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