LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and motivated professional with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Professional and mature
  • Time management
  • Working well with others
  • Organization
  • Proficient in Microsoft office
  • Proficient in Microsoft outlook
  • Customer Service
  • Issue and conflict resolution
  • Scanning and copying
  • Inventory management
  • Communication
  • Problem resolution
  • Team building
  • Punctuality
  • Customer greeting
Experience
Deli Associate, 06/2020 - 10/2020
Gary's Wine & Marketplace Bernardsville, NJ,
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 40% boost in revenues.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Completed orders of all sizes according to customer preferences, improving patron retention by 45%.
Service Dog Trainer, 03/2020 - 05/2020
Cargo Largo Kansas City, MO,
  • Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
  • Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Monitored and documented animal health, diet and behaviors to identify and address trends.
  • Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
  • Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Cashier Team Lead, 08/2018 - 01/2019
Blue Lagoon City, STATE,
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Scanned, priced and bagged customer merchandise quickly to keep lines moving.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Built and maintained productive relationships with employees.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Maintained work area in clean and neat manner.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Counted and balanced cashier drawers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored exits for security issues.
  • Helped customers find store locations and complete purchases.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Helped customers find specific products, answered questions and offered product advice.
  • Prepared special orders for shipment.
Education and Training
High School Diploma: , Expected in 05/2020
-
Family of Faith Acedemy - Winter Haven, FL,
GPA:
Status -
Activities and Honors
  • Salutatorian

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Resume Overview

School Attended

  • Family of Faith Acedemy

Job Titles Held:

  • Deli Associate
  • Service Dog Trainer
  • Cashier Team Lead

Degrees

  • High School Diploma

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