I am a sociable Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I am an enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. I am well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as closing down the POS systems and restocking items to prepare for following shift.
Skills
Equipment use
Safe food handling
Cleaning and sanitizing
Energetic self-starter
Listening skills
Outgoing personality
B2B sales and customer service
Reliable and punctual
Excellent communication skills
Customer- and service-oriented
Menu knowledge
Conflict and dispute resolution
Experience
07/2019 to 12/2019
Deli AssociateWegmans Food Markets – Harrison, NY,
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cross-trained in Front Counter and Hot bar positions to support team and help meet all customer needs.
Cross-trained in opening and mid-shift positions to support team and help meet all customer needs.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Kept all utensils, dishes and glasses clean and ready for customer use.
Protected food from spoilage by properly storing in freezer and refrigerator.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Documented and entered special orders for event catering and party trays using Kroger Templates.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Created aesthetically pleasing food arrangements for special orders and party trays.
06/2019 to 08/2019
ServerFour Seasons Hotels Inc – Fort Lauderdale, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Partnered with team members to efficiently serve food and beverages.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Served average of 30 patrons daily at 5-star restaurant with exceptional service.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Reviewed identification for patrons before serving alcoholic drinks.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Prepared and served cold, hot and tipped off beverages to guests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Calculated charges, issued table checks and collected payments from customers.
Sent orders to kitchen staff by tablet.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Processed customers' payments and provided receipts.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Rearranged tables and chairs, located or rolled extra silverware and menus to prepare for large groups.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
06/2017 to 09/2017
Sales AssociateWegmans Food Markets, Inc. – Syracuse, NY,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Negotiated and closed deals with minimal oversight.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of 50 customers per day by responding to inquiries and locating products.
Educated customers on product and service offerings.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Communicated with customers about buying product offerings, including policies, restrictions and refund policies.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Used Plato's register system to ring up customer purchases, process payments and issue receipts.
Education and Training
Expected in
GED: BYU Idaho - Rexburg, ID, GPA:
Expected in 06/2019
High School Diploma: Central High School - Brookfield, WI GPA:
Accomplishments
Have performed in over 16 theatrical productions
Been cast as a/the lead character in over 8 productions
Very experienced with Improvisation
Awarded for a winning D.A.R.E essay
Activities and Honors
Served over the course of 2 summers at the Bishop's Storehouse in Las Vegas, Nevada
Attended 4 years of in-person Seminary classes at 6 am
Chosen from a variety of peers to be on the high-school Suicide Prevention Squad
Managed the house and box office area for a production
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