Insightful and high energy Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved Issue which led to Results.
Supervised team of Number staff members.
Resolved product issue through consumer testing.
Skills
Proper Food Handling
Equipment Safety
Accurate Money Handling
Food Preparation
Scheduling
Sales
Inventory Control
Teamwork
Guest Services
Point of Sale Proficiency
Client Needs Assessment
Cash Handling
Cleaning
Store Merchandising
Health and Safety Standards
Point of Sale Systems
Packaging
Product Sales
Equipment Cleaning
Product Knowledge
Cash Register Operation
Work History
Deli Associate , 11/2019 - Current Gary's Wine & Marketplace – Bernardsville, NJ,
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Learned other teammates' work tasks to train as backup.
Created appealing food arrangements for party trays and specialized orders.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Listened carefully to customer instructions and prepared orders according to those preferences.
Made food according to standard recipes with requested changes for customer satisfaction.
Training General Manager, 10/2009 - 06/2014 Lineage Logistics – Rochester, NY,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Designed modern employee recognition program which boosted productivity and improved morale.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reviewed and edited all training materials for accuracy and company policy compliance.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Delivered wide variety of courses focused on Type, Type and Type topics to enhance communication, team cohesion and group performance.
Owner/Operator, 11/2014 - 08/2018 Pitfire – Costa Mesa, CA,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Generated revenues yearly and effectively capitalized on industry growth.
Directed successful operational turnaround, eliminating over $Amount in debt within Timeframe.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Optimized team hiring, training and performance.
Reconciled daily sales, returns and financial reports in QuickBooks.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
General Manager, 04/2019 - 11/2019 Pollo Tropical – City, STATE,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Directed successful operational turnaround, eliminating over $Amount in debt within Timeframe.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Developed effective business plans to align strategic decisions with long-term objectives.
Education
High School Graduate : General , Expected in 06/1989 - Easter Regional High School - Voorhees Nj , GPA:
Associate Of Business Administration: Business Administration And Management, Expected in 05/1992 - Camden County College - Blackwood, NJ GPA:
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