Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Organized and diligent [Job Title] offering over [Number] years of food handling experience combined with high-energy, enthusiastic approach to serving customers. Knowledgeable about managing ingredient preparation, trash removal and other needs with little supervision. Dedicated to building loyal base of customers by providing exceptional, consistent service.
Skills
Register operations
Inventory rotation
Sales expertise
Cleaning and sanitizing
Preparing food items
Point of Sale systems familiarity
Safe food handling
Equipment use
Sanitation and safety standards
Inventory checks
Effective customer communication
Product Knowledge
Food Presentation
Stocking of food cases
Food Services
Signage and pricing accuracy
Upselling
Work area maintenance
Reliable and trustworthy
Experience
11/2020 to CurrentDeli AssociateFestival Foods | Menasha, WI,
Communicated effectively with deli counter customers to answer questions and make recommendations.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Cross-trained in other kitchen positions to support team and meet customer needs.
Organized ingredients and restocked supplies to prepare for busy periods.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
03/2018 to 05/2020Store ManagerGetir | Boston, MA,
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw POS operations and cash management to reduce errors.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Rotated inventory from oldest to newest to maintain fresh stock.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
Coached and empowered employees by creating and sharing motivational vision plans.
Strengthened work flow productivity by hiring, managing and developing top talent.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Trained employees on store security, monetary procedures and customer service expectations.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Resolved customer problems by investigating issues, answering questions and building rapport.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Contributed to merchandising ideas at team sales meetings to increase sales.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Reorganized sales floor to optimize customer flow and improve product visibility.
Oversaw all store operations while generating $[Amount] in monthly sales.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Handled proof-of-concept requirements to meet strategic objectives.
Diminished total loss by [Number]% by implementing effective operational improvements.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Fostered healthy team environments to promote collaboration and boost productivity.
Maintained current accounts and deposited funds to keep on-site cash low.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Corrected operational discrepancies by developing and executing process improvements.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Assessed, optimized and elevated operations to target current and expected demands.
01/2018 to 03/2018CashierChick-Fil-A | Costa Mesa, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Inspected items for damage and obtained replacements for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed [Number] transactions per day with exceptional accuracy.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for [Product or Service] and issued receipts.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Increased sales [Number]% by suggesting specific purchases to customers.
02/2015 to 12/2017General ManagerLineage Logistics | Mansfield, TX,
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
Directed successful turnaround by eliminating over $[Number] in debt within one quarter.
Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Designed sales and service strategies to improve revenue and retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Collaborated with [Number]-person team to effectively manage $[Number] annual budget.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained over [Number] employees on business principles, best practices, protocol and system usage.
Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
Coached and developed [Number] internal candidates for promotion to general management.
Facilitated monthly workshops to share best practices to optimize productivity.
Tracked [Timeframe] sales to generate reports for business development planning.
Implemented effective customer service surveys to encourage feedback.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Trained, managed and motivated employees to promote professional skill development.
Hired, coached and mentored team of [Number] sales representatives.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Education and Training
Expected in 06/2004GED | Montclair High School, Montclair, CAGPA:
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