Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Charming and poised individual performing various duties, including exceptional telephone etiquette and managing clients needs such as making appointments or helping clients feel at ease if agitated or confused . Known for having terrific customer engagement. Offers dynamic service to patrons and guests.

  • Scheduling
  • Computer Knowledge
  • Guest Services
Work History
04/2019 to 12/2020
Front Desk Receptionist North East Medical Service San Leandro, CA,
  • Answered multi-line phone system using memorized Chincoteague, VA's Comfort Suites greeting asking generalized questioning to inquire what is bringing guests to area
  • Build file for guest in Comfort Suites program including names,phone number, address card information including any special needs or requests ex: wheel chair accessible rooms or chocolates and wine
  • Experienced in fast-paced front desk operations at busy beach accessed Comfort Suites facility with as many as 50 or so winter nightly guests and 200 summer nightly guests.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Entered customer data using Comfort Suites specific software and updated information whenever patrons changed rooms.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customers experience
  • Kept accounts in balance and ran daily reports to verify totals.
01/2014 to 08/2017
Receptionist/Shop Manager Queen Annes Revenge Tattoo City, STATE,

I worked as Queen Anne’s shop manager/receptionist. Answered phones in timely manner in 3 rings or less. Market for shop by use of social media and other techniques. Keep all money transfers logged in computer as well as pay out artist and house. Made appointments for clients and helped to find artist with appropriate art the client is looking to achieve. Kept a well organized schedule for all artists. Retained information of clients specific tattoos so artists could work on art prior to clients appointment time to minimize clients wait time and achieve an excellent experience. Worked as every artists personal assistant ig; set up machines, helped pick corresponding colors for clients art and helped to make stencils in addition to keeping artist work station stocked with needed supplies. Kept all artists fed and happy as well as keep shop clean and well organized.

  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept reception area clean and neat to give visitors positive first impression
  • Balanced Artists availability, customer schedules and maximum load levels when scheduling appointments
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific artists
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Resolved customer problems and complaints
  • Created Bills of Material from drawings to supply shop with required materials.
Expected in 05/2012
Associate of Applied Science: Liberal Arts And General Studies
Patrick Henry Community College - Martinsville, VA
Expected in 06/2010
High School Diploma:
Homeschool - Collinsville, VA,

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School Attended

  • Patrick Henry Community College
  • Homeschool

Job Titles Held:

  • Front Desk Receptionist
  • Receptionist/Shop Manager


  • Associate of Applied Science
  • High School Diploma

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