Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Efficient with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.


Leadership communications

Food inventories

  • Food safety standards
  • Business requirements understanding
  • Unpacking merchandise
  • Quality Standards
  • Assessment reports and other documentation
  • Account management and updating
  • Interpersonal and client communications
  • Room set up and preparation
  • Personal safety and welfare
  • Virus and malware prevention
  • Maintaining standards
  • Performing room inspections
  • Aftersales support
  • Database recordkeeping
  • Troubleshooting technical issues
  • Verifying documentation
  • Front desk management
Work History
Deli and Bakery Clerk , 07/2020 - Current
The Millennium Group Morristown, NJ,
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Wrapped, boxed and weighed bakery department products.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assisted customers by answering questions and fulfilling requests.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Receptionist, 02/2020 - 07/2020
Dominion Senior Living Johnson City, TN,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on line phone system and directed to departments based on customer needs.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced Job title availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered and quickly redirected calls.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Answered and directed calls using multi-line switchboard.
  • Handled daily scheduling tasks and provided administrative support for department.
  • Completed accurate daily documents, reports and invoices.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Scheduled appointments and provided follow-up calls to clients.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Oversaw master calendar and scheduling for personnel.
Volunteer, 10/2019 - 02/2020
Ross County Homeless Shelter City, STATE,
  • Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Adhered to organization procedures and instructions to maintain safety.
  • Provided immediate responses to questions from volunteers.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Provided information about available program resources and applicable services.
  • Worked with program supervisors to implement changes and better serve target groups.
  • Greeted visitors cheerfully and answered questions to offer quality customer service.
  • Worked with community organizations and government agencies to increase outreach and service utilization.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Conferred with representatives of local governments to assess and meet community needs.
College Prep : , Expected in 06/1995
Logan Elm High School - Circleville, OH
  • Member of Key Club
Associate of Business Administration: Accounting And Business Management, Expected in
Hocking College - Nelsonville, OH

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Resume Overview

School Attended

  • Logan Elm High School
  • Hocking College

Job Titles Held:

  • Deli and Bakery Clerk
  • Receptionist
  • Volunteer


  • College Prep
  • Associate of Business Administration

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