SEARCH

Customer Loyalty Group Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER LOYALTY GROUP SPECIALIST
Professional Summary
Customer service professional seeking Human Resources role. Skilled in performance management and conflict resolution. Goal-oriented with exceptional team building and communication abilities.
Skills
  • Microsoft Excel Essentials Certified
  • Team-oriented development
  • Conflict resolution/De-escalation procedures
  • MS Windows proficient
  • Exceptional research method skills
  • Excellent communication skills
Work History
Customer Loyalty Group Specialist, 12/2015 to Current
Company Name – City, State
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Resolved highly-escalated customer issues
  • completed a full review of customer\'s account to ensure satisfaction with services.
  • Provide extensive product knowledge and features to retain customers.
  • Successfully met and surpassed company-wide goal ending the month with a 110% save rate.






Accelerated Customer Experience Representative, 06/2015 to 12/2015
Company Name – City, State
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Present valid offers to enhance customer experience by presenting value of products.



Hostess, 06/2013 to 05/2014
Company Name – City, State
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and organized eating, service, and kitchen areas.
  • Trained new employees 3 shifts per week and reported progress to management.




Education
Continuing Education: Master of Business Administration, California University of Pennsylvania - City, State
  • Coursework in Accounting, Finance and Statistics
  • Coursework in Human Resource Management
  • Coursework in Marketing

Bachelor of Arts: Criminology, 2014
Indiana University of Pennsylvania - City, State
Minor in Psychology
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • California University of Pennsylvania
  • Indiana University of Pennsylvania

Job Titles Held:

  • Customer Loyalty Group Specialist
  • Accelerated Customer Experience Representative
  • Hostess

Degrees

  • Continuing Education : Master of Business Administration ,
    Bachelor of Arts : Criminology , 2014

Similar Resumes

View All
Customer-Loyalty-Representative-resume-sample

Customer Loyalty Representative

Houston, Texas