Customer Loyalty Group Specialist Resume Example
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CUSTOMER LOYALTY GROUP SPECIALIST
Professional Summary
Customer service professional seeking Human Resources role. Skilled in performance management and conflict resolution. Goal-oriented with exceptional team building and communication abilities.
Skills
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Work History
Customer Loyalty Group Specialist, 12/2015 to Current
Four Seasons Hotels Inc – Minneapolis , MN
Four Seasons Hotels Inc – Minneapolis , MN
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Resolved highly-escalated customer issues
- completed a full review of customer\'s account to ensure satisfaction with services.
- Provide extensive product knowledge and features to retain customers.
- Successfully met and surpassed company-wide goal ending the month with a 110% save rate.
Accelerated Customer Experience Representative, 06/2015 to 12/2015
DIRECTV/ATT – City , STATE
DIRECTV/ATT – City , STATE
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Asked open-ended questions to assess customer needs.
- Present valid offers to enhance customer experience by presenting value of products.
Hostess, 06/2013 to 05/2014
Perkins – City , STATE
Perkins – City , STATE
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Cleaned and organized eating, service, and kitchen areas.
- Trained new employees 3 shifts per week and reported progress to management.
Education
Continuing Education: Master of Business Administration, California University of Pennsylvania - City, State
- Coursework in Accounting, Finance and Statistics
- Coursework in Human Resource Management
- Coursework in Marketing
Bachelor of Arts: Criminology, 2014
Indiana University of Pennsylvania - City, State
Minor in Psychology
Indiana University of Pennsylvania - City, State
Minor in Psychology
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Resume Overview
School Attended
- California University of Pennsylvania
- Indiana University of Pennsylvania
Job Titles Held:
- Customer Loyalty Group Specialist
- Accelerated Customer Experience Representative
- Hostess
Degrees
- Continuing Education : Master of Business Administration ,
Bachelor of Arts : Criminology , 2014
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