Customer service professional seeking Human Resources role. Skilled in performance management and conflict resolution. Goal-oriented with exceptional team building and communication abilities.
Skills
Microsoft Excel Essentials Certified
Team-oriented development
Conflict resolution/De-escalation procedures
MS Windows proficient
Exceptional research method skills
Excellent communication skills
Work History
Customer Loyalty Group Specialist, 12/2015 to Current DIRECTV/ATT – BOISE, ID
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Resolved highly-escalated customer issues
completed a full review of customer\'s account to ensure satisfaction with services.
Provide extensive product knowledge and features to retain customers.
Successfully met and surpassed company-wide goal ending the month with a 110% save rate.
Accelerated Customer Experience Representative, 06/2015 to 12/2015 DIRECTV/ATT – BOISE, ID
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Asked open-ended questions to assess customer needs.
Present valid offers to enhance customer experience by presenting value of products.
Hostess, 06/2013 to 05/2014 Perkins – Indiana, PA
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted in maintaining preparation and service areas in a sanitary condition.
Cleaned and organized eating, service, and kitchen areas.
Trained new employees 3 shifts per week and reported progress to management.
Education
Continuing Education: Master of Business Administration, California University of Pennsylvania - California, PA
Coursework in Accounting, Finance and Statistics
Coursework in Human Resource Management
Coursework in Marketing
Bachelor of Arts: Criminology, 2014 Indiana University of Pennsylvania - Indiana, PA Minor in Psychology
