LiveCareer-Resume

corporate group sales director resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated Hospitality Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience.

Skills
  • Attention to Detail
  • Crisis Management
  • Organized
  • Effective leader
  • Efficient multi-tasker
  • Staff training/development
  • Food & Beverage Expert
  • Decision Making
  • Contract Negotiation
  • Problem Anticipation and Resolution
  • Managing Events Start to Finish
  • Menu Coordination
Education and Training
Edison College Fort Myers, FL Expected in 2004 : - GPA :
Certifications

Certified Food Protection Manager

Experience
Workrise Technologies Inc - General Manager
Lakewood, CO, 01/2023 - 07/2023
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Led employee evaluations with constructive feedback to boost performance.
Counter Culture - General Manager
City, STATE, 10/2019 - 01/2023
  • Part of opening team, developing employee handbooks, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Organized private events as well as off premise caterings for multiple restaurants within the restaurant group.
Mise En Place - Event Sales Director
City, STATE, 10/2019 - 07/2023
  • Mastered TripleSeat and G Suite to maintain accurate database of inquiries, sales revenue and sales leads.
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Created and presented proposals and built successful BEOSs for new events.
  • Worked closely with Chefs on menu development in line with the Client's requests.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Coordinated floor plans and seating arrangements.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Coached and counseled employees to reflect company service standards and procedures.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Edison: Food + Drink Lab - Event Director/General Manager
City, STATE, 12/2017 - 09/2019
  • Hired as Director of Events and was promoted to General Manager with partnership option after personally booking nearly 1 million dollars in one year of event sales
  • Negotiated with vendors to lower costs when ordering décor and event materials
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Made budgets and proposals for events and event details such as bookings and guest logistics
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Prepared for and executed new menu implementations
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Reconciled cash and credit card transactions to maintain accurate records
  • Carefully interviewed, selected, trained and supervised staff
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Company Name - Group Sales Director/Assistant Manager
City, State, 07/2012 - 12/2017
  • Handled all in-house private dining and off premise catered event inquiries
  • Built department from ground up
  • Consistently praised for quick correspondence timing and attention to detail
  • Used Microsoft Office and Dropbox to generate quotes and proposals for customers
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, custom curated menu, design and decor
  • Daily management of staff and restaurant operations
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

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Resume Overview

School Attended

  • Edison College

Job Titles Held:

  • General Manager
  • General Manager
  • Event Sales Director
  • Event Director/General Manager
  • Group Sales Director/Assistant Manager

Degrees

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