Dedicated hospitality manager with 9 years of experience overseeing staff and operations within the restaurant industry. Versatile leader with skills in organization, communication, admin, event coordination and guest relations. Quick-thinker with logical solutions to a wide variety of issues in food service. Ready to tackle new challenges and build success with an exciting organization.
Skills
Attention to detail
Sales expertise
Organized
Effective leader
Efficient multi-tasker
Staff training/development
Listening
Decision Making
Experience
10/2019 to Current
Corporate Group Sales DirectorWorkrise Technologies Inc – Lakewood, CO,
Used Gather and G Suite to maintain accurate database of inquiries, sales revenue and sales leads.
Worked closely with clients to coordinate details and maximize satisfaction.
Networked at local and industry events to prospect for new sales leads.
Created and presented proposals and built successful BEOSs for new events.
Oversaw florists and rental companies to monitor compliance with contract terms and quickly address discrepancies.
Maintained records to orchestrate event details, customer requests and billing information.
Executed scheduling, logistics and follow-ups with event staff.
Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
Calculated and provided clients with proposals of potential costs to complete event.
Assisted customers with food selection, inquiries and order customization requests.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
09/2019 to Current
General ManagerCounter Culture – City, STATE,
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Set schedules for 30 staff by planning and designating shifts and hours.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Organized private events as well as off premise caterings for multiple restaurants within the restaurant group.
12/2017 to 09/2019
Event Director/General ManagerMise En Place – City, STATE,
Hired as Director of Events and was promoted to General Manager with partnership option after personally booking nearly 1 million dollars in one year of event sales
Negotiated with vendors to lower costs when ordering décor and event materials
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Made budgets and proposals for events and event details such as bookings and guest logistics
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Prepared for and executed new menu implementations
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Created fun team building activities to engage staff in up-selling to meet revenue targets
Reconciled cash and credit card transactions to maintain accurate records
Carefully interviewed, selected, trained and supervised staff
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
07/2012 to 12/2017
Group Sales DirectorEdison: Food + Drink Lab – City, STATE,
Handled all in-house private dining and off premise catered event inquiries
Built department from ground up
Consistently praised for quick correspondence timing and attention to detail
Used Microsoft Office and Dropbox to generate quotes and proposals for customers
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, custom curated menu, design and decor
Daily management of staff and restaurant operations
Education and Training
Expected in 2004
Associate of Arts: Edison College - Fort Myers, FL GPA:
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