Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated hospitality manager with 9 years of experience overseeing staff and operations within the restaurant industry. Versatile leader with skills in organization, communication, admin, event coordination and guest relations. Quick-thinker with logical solutions to a wide variety of issues in food service. Ready to tackle new challenges and build success with an exciting organization.

  • Attention to detail
  • Sales expertise
  • Organized
  • Effective leader
  • Efficient multi-tasker
  • Staff training/development
  • Listening
  • Decision Making
10/2019 to Current
Corporate Group Sales Director Workrise Technologies Inc Lakewood, CO,
  • Used Gather and G Suite to maintain accurate database of inquiries, sales revenue and sales leads.
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Networked at local and industry events to prospect for new sales leads.
  • Created and presented proposals and built successful BEOSs for new events.
  • Oversaw florists and rental companies to monitor compliance with contract terms and quickly address discrepancies.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
09/2019 to Current
General Manager Counter Culture City, STATE,
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Organized private events as well as off premise caterings for multiple restaurants within the restaurant group.
12/2017 to 09/2019
Event Director/General Manager Mise En Place City, STATE,
  • Hired as Director of Events and was promoted to General Manager with partnership option after personally booking nearly 1 million dollars in one year of event sales
  • Negotiated with vendors to lower costs when ordering décor and event materials
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Made budgets and proposals for events and event details such as bookings and guest logistics
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Prepared for and executed new menu implementations
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Reconciled cash and credit card transactions to maintain accurate records
  • Carefully interviewed, selected, trained and supervised staff
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
07/2012 to 12/2017
Group Sales Director Edison: Food + Drink Lab City, STATE,
  • Handled all in-house private dining and off premise catered event inquiries
  • Built department from ground up
  • Consistently praised for quick correspondence timing and attention to detail
  • Used Microsoft Office and Dropbox to generate quotes and proposals for customers
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, custom curated menu, design and decor
  • Daily management of staff and restaurant operations
Education and Training
Expected in 2004
Associate of Arts:
Edison College - Fort Myers, FL

Certified Food Protection Manager

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Job Titles Held:

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  • Associate of Arts

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