Reliable and upbeat leader, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Skills
Strong team communication.
Creating curriculums for District wide training via Zoom on a monthly basis.
Mentoring company wide via E-mail, Workplace, and over the phone.
Building customer loyalty via guest engagement, product knowledge, education, services, rewards/loyalty programs, and subscriptions.
Tracking business sales in S.M.A.R.T. format.
Proactive planning.
Proficient in Microsoft Word, Excel and PowerPoint.
Achieved minimum presentation standards for departments.
Verified completion of planograms, cut-ins and reworks.
Managed inventory levels, controlled supply and reported budgeted expense rates.
Accountable for driving sales and overall effective operations within aquatics, reptile, bird and small companion animals.
Responsible for welfare of all live animals and merchandise within department.
Key Accountabilities: Ensure the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards.
Directly supervises the Aquatics Specialist, lead and coach all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.
Collaborates with local Store Leaders to schedule one day of training with new Companion Animal Leaders in their home store and a one day follow up visit to the new Companion Animal Leaders home store.
Encompasses excellent listening skills with the ability to effectively coach in an encouraging and motivating way by delivering points efficiently and easily.
Ability to assess new Companion Animal Leader's core competencies and provide clear and direct feedback, as well as, coaching on performance.
Responsible for proper ordering of live animals to maximize sales, margin and inventory.
Analyze inventory management data for the department and make recommendations for improvement.
Provide training and coaching by utilizing I.N.T.E.N.T. (selling model) and product knowledge to partners daily on the sales floor and on an ongoing basis.
Ensure a friendly and courteous atmosphere by all partners in the department.
In partnership with the Store Leader/Selling Experience Leader (General Manager and Assistant Manager) ensure proper scheduling is being maintained in the department to ensure in- stock goals and guest service during peak hours.
Partner with the Merchandise Operations Leader (Inventory Manager) to ensure in-stock levels.
Effectively organize and price all clearance merchandise for the department.
Assist the Store Leader/Selling Experience Leader (General Manager/ Assistant Manager) in planning out location changes needed to the grid and ad planner to maximize sales.
Communicate all situations and/or conditions that affect the store (e.g. guest complaints, item requests, inadequate inventory levels, etc.).
Perform all special or other projects as assigned.
Provide guidance and training to associates.
Complete performance evaluations for associates.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Partnered with District General Manager and Regional Animal Care Leader to address company goals and training within my district.
08/2012 to 08/2015
Shift LeaderKing's Hawaiian – Torrance, CA,
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Identified team weak points and implemented corrective actions to resolve concerns.
05/2009 to 08/2012
CashierDairy Queen Grill & Chill – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Used POS system to enter orders, process payments and issue receipts.
Maintained cleanliness and sanitation of dining area, front end, drinking and condiment station, as well as restrooms and outside of the property/parking lot.
Education
Expected in 2013 to to
High School Diploma: S.A.V.E. High School - Anchorage, AK, GPA:
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