LiveCareer-Resume

Community Youth Mentor resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Multi-talented community mentor with expertise in multiple environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.

Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader able to think outside the box. Looking for a role in public service offering a challenging environment and career advancement.

Skills
  • Price memorization
  • Prompt table clearance
  • Effective customer upselling
  • Menu memorization
  • Table setting arrangements
  • Liquor, wine and food service
  • Dining customer service
  • Menu knowledge
  • Check payment processing
  • Food safety understanding
  • Bussing expertise
  • Food inspection
  • High-volume dining
  • Point of Sale (POS) system operations
  • Dish preparation
  • Sales techniques
  • Safe food handling
  • Conflict and dispute resolution
  • Quality control
  • Effective sales techniques
  • Relationship management
  • Service prioritization
  • Regulatory compliance
  • In-depth food and wine knowledge
  • Behavior improvements
  • Skill building
  • Emotional support
  • Social integration support
  • Academic advisory
  • Group instruction experience
  • Daily living assistance
  • Student counseling
  • Activity planning skills
  • Skill development expertise
  • Client goal planning
  • Confidential records
  • Tracking client progress
  • Safety and risk assessments
  • Performance standards and analysis
  • Activity oversight
  • School counseling
  • Excellent reading comprehension
  • Social skills development
  • Assessments
  • Training program administration
  • Tech-savvy
  • Mental health assessments
  • Time management
  • Behavioral/cognitive skills development
  • Job counseling
  • Crisis intervention
  • Decision-making
  • Fundraising
  • Behavior modification
  • Effective listening
  • Special needs students
  • Follow-up
  • Resume building
  • Flexible
  • Customer research
  • Collections best practices
  • Accounting systems
  • Payment acceptance
  • Call center background
  • Bill processing
  • Credit and collections
  • Payment management
  • Office management
  • Court reporting
  • MS Office proficient
  • Email communications
  • Supply ordering
  • Attention to detail
  • Mandated reporting
  • Team leadership
  • Cash register operations
  • Workplace safety
  • Lifesaving measures
  • Food and beverage preparation
  • Consultation and advisory
  • Guest service
  • Staff presentations
  • POS system operation
  • Community outreach
  • Program leadership
  • Medication management
  • Curriculumn design
Education and Training
San Diego City College San Diego, CA, Expected in : Business Communications - GPA :
Certifications

Trained in Restorative Circle Facilitation

Trained in CRM

Experience
Jackson County - Community/Youth Mentor
Lee's Summit, MO, 08/2018 - Current
  • Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Kept all information confidential except in cases pertaining to abuse, neglect or threats.
  • Assisted with the development of daily living, communication and social skills in system involved individuals.
  • Improved diverse functions and social integration by implementing restorative circles, lived experience and unique activities.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Oversaw field trips and group activities with group of 10-30 individuals.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Devised community-based programs focused on combating specific problems.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Provided feedback on individual actions, behaviors and verbal responses.
  • Tracked class attendance and student progress.
Mandarich Law Group - Victim Advocate
Williamsville, NY, 04/2014 - Current
  • Assisted victims with filling out and submitting protective orders.
  • Attended hearings with victims to provide emotional support.
  • Skilled in working with victims of violent crime to deal with emotional and financial impacts.
  • Built trust and rapport with clients by delivering information on support services and supporting client decision making.
  • Advocated for victims during difficult situations by handling various tasks, including filing police reports and finding proper resources.
  • Informed victims about legal processes and timelines.
  • Responded to hotline calls, offering assistance and support information after assessing needs.
  • Worked with participants to prioritize spending and meet monthly bills and rent obligations.
  • Developed plans to meet needs of families concerning education and skills.
  • Identified appropriate community resources and provided referrals for services.
  • Professionally worked with members of press, judiciary and law enforcement.
  • Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
  • Met with supervisor every week to discuss case challenges and brainstorm issue resolution strategies.
  • Communicated with parents and guardians on ongoing basis including face-to-face meetings, newsletters and phone calls.
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided clients with referrals.
  • Built knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources.
  • Made appropriate referrals and follow-up referrals to be certain families received appropriate services.
Tutera Senior Living - Debt Collector
Deatsville, AL, 01/2014 - 06/2014
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Reviewed accounts to determine payment plan compliance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
Blue Ocean Robata & Sushi Bar - Server
City, STATE, 06/2013 - 01/2014
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared salads and appetizers to back up kitchen staff.
Accomplishments
  • Earned "Hero's" Award for community advocacy.
  • Certificate of Recognition by City of San Diego for work with Human Trafficking Survivors
  • Certificate of Recognition by City of San Diego for work with Human Trafficking Surviors
  • Certified in CRM (Community Resource Model)
  • Certified in Restorative Practice
  • Trained in Trauma informed Care
  • Certified in Case Management

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Resume Overview

School Attended

  • San Diego City College

Job Titles Held:

  • Community/Youth Mentor
  • Victim Advocate
  • Debt Collector
  • Server

Degrees

  • Some College (No Degree)

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