Community Youth Mentor resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Multi-talented community mentor with expertise in multiple environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.
Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader able to think outside the box. Looking for a role in public service offering a challenging environment and career advancement.
Skills
Price memorization
Prompt table clearance
Effective customer upselling
Menu memorization
Table setting arrangements
Liquor, wine and food service
Dining customer service
Menu knowledge
Check payment processing
Food safety understanding
Bussing expertise
Food inspection
High-volume dining
Point of Sale (POS) system operations
Dish preparation
Sales techniques
Safe food handling
Conflict and dispute resolution
Quality control
Effective sales techniques
Relationship management
Service prioritization
Regulatory compliance
In-depth food and wine knowledge
Behavior improvements
Skill building
Emotional support
Social integration support
Academic advisory
Group instruction experience
Daily living assistance
Student counseling
Activity planning skills
Skill development expertise
Client goal planning
Confidential records
Tracking client progress
Safety and risk assessments
Performance standards and analysis
Activity oversight
School counseling
Excellent reading comprehension
Social skills development
Assessments
Training program administration
Tech-savvy
Mental health assessments
Time management
Behavioral/cognitive skills development
Job counseling
Crisis intervention
Decision-making
Fundraising
Behavior modification
Effective listening
Special needs students
Follow-up
Resume building
Flexible
Customer research
Collections best practices
Accounting systems
Payment acceptance
Call center background
Bill processing
Credit and collections
Payment management
Office management
Court reporting
MS Office proficient
Email communications
Supply ordering
Attention to detail
Mandated reporting
Team leadership
Cash register operations
Workplace safety
Lifesaving measures
Food and beverage preparation
Consultation and advisory
Guest service
Staff presentations
POS system operation
Community outreach
Program leadership
Medication management
Curriculumn design
Education and Training
San Diego City CollegeSan Diego, CA, Expected in ā ā:Business Communications - GPA:
Certifications
Trained in Restorative Circle Facilitation
Trained in CRM
Experience
Jackson County - Community/Youth Mentor Lee's Summit, MO, 08/2018 - Current
Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Kept all information confidential except in cases pertaining to abuse, neglect or threats.
Assisted with the development of daily living, communication and social skills in system involved individuals.
Improved diverse functions and social integration by implementing restorative circles, lived experience and unique activities.
Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
Oversaw field trips and group activities with group of 10-30 individuals.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
Devised community-based programs focused on combating specific problems.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Developed and optimized treatment plans to help clients continue to progress.
Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
Provided feedback on individual actions, behaviors and verbal responses.
Tracked class attendance and student progress.
Mandarich Law Group - Victim Advocate Williamsville, NY, 04/2014 - Current
Assisted victims with filling out and submitting protective orders.
Attended hearings with victims to provide emotional support.
Skilled in working with victims of violent crime to deal with emotional and financial impacts.
Built trust and rapport with clients by delivering information on support services and supporting client decision making.
Advocated for victims during difficult situations by handling various tasks, including filing police reports and finding proper resources.
Informed victims about legal processes and timelines.
Responded to hotline calls, offering assistance and support information after assessing needs.
Worked with participants to prioritize spending and meet monthly bills and rent obligations.
Developed plans to meet needs of families concerning education and skills.
Identified appropriate community resources and provided referrals for services.
Professionally worked with members of press, judiciary and law enforcement.
Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
Met with supervisor every week to discuss case challenges and brainstorm issue resolution strategies.
Communicated with parents and guardians on ongoing basis including face-to-face meetings, newsletters and phone calls.
Completed reports, paperwork and documentation accurately and on time.
Identified appropriate community resources and provided clients with referrals.
Built knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources.
Made appropriate referrals and follow-up referrals to be certain families received appropriate services.
Processed payments over phone and set up recurring drafts.
Secured payments by following up with customers which disregarded promise to pay.
Met demands of busy collections group by performing high volume of daily calls.
Gathered required information from customers for settlement reviews and followed up on management determined results.
Reviewed accounts to determine payment plan compliance.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Interfaced with customers to bring accounts current with suitable repayment plans.
Blue Ocean Robata & Sushi Bar - Server City, STATE, 06/2013 - 01/2014
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Accomplishments
Earned "Hero's" Award for community advocacy.
Certificate of Recognition by City of San Diego for work with Human Trafficking Survivors
Certificate of Recognition by City of San Diego for work with Human Trafficking Surviors
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