LiveCareer-Resume

community support worker resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Responsible Individual , hardworking, and passionate about delivering outstanding quality care service. Offering years of experience in industry with history of recognition for performance.

I have a deep passion for helping others and making a positive impact in their lives. I believe that everyone deserves to be treated with dignity and respect, regardless of their background or circumstances. With my experience working in the health and social care sector across the UK as an healthcare assistant/support worker I have developed excellent communication and interpersonal skills, as well as the ability to provide emotional support and assistance with activities of daily living. I am committed to ongoing learning and growth and am dedicated to creating a safe and supportive environment for those I support.

Skills
  • Ability to carry out assigned responsibility efficiently.
  • Enthusiastic about taking on new challenges.
  • Ability to work independently.
  • A team player who engages well with others.
  • Strong communicator and influencer.
  • Energetic and hard-working.
  • Flexible and adaptable to change.
  • Passionate about offering superior services and want to make a difference.
  • Ability to relate to people from a variety of background.
  • Outgoing and confident individual.
  • A patient, compassionate individual with a great sense of humour and positive outlook.
  • Pays excellent attention to details.
  • Caring and empathetic person.
  • Microsoft office applications savy like Ms Word, Ms Excel etc. and the internet effectively.
Education and Training
Delta State University Abraka Delta State, Nigeria, Expected in 2013 Bachelor of Science : Geology and Mining Technology - GPA :
West African Examination Council Edo State, Nigeria, Expected in 2005 WAEC : Science - GPA :
National Examination Council Edo State, Nigeria, Expected in 2005 NECO : Science - GPA :
Certifications
  • Care Certificate
  • Duty of Care in Health and Social Care
  • Equality, Diversity & Inclusion
  • Buccal Midozolam Administration
  • First Aid in the Workplace
  • COSHH
  • Dementia Awareness
  • Health & Safety & Falls Prevention
  • Manual Handling theory and Practical
  • Information Governance
  • Handling Medication
  • Privacy and Dignity in Health and Social Care
  • Promoting Person Centred Care in Health and Social Care
  • Fluids and Nutrition Awareness /Food Hygiene
Experience
Milwaukee Health Services System - Community Support Worker
Milwaukee, WI, 02/2023 - 05/2023
  • Visited homes and cared for those requiring assistance with care and mobility.
  • Helped clients with basic tasks, including washing, dressing and toileting when needed.
  • Assisted with general housekeeping tasks during visits, including hoovering, bathroom sanitising and dusting.
  • Completed daily routines and exercises with clients, in order to improve health, mobility and wellbeing.
  • Maintained outstanding client relationships by completing all tasks as required and providing attentive support during visits.
  • Used hoisting machines to transport those with limited mobility in and out of bed.
  • Demonstrated confidentiality, equality and diversity policies to comply with professional practice standards and legislation.
  • Drafted notes and reports to relay condition, developments and changes to management, supporting health and welfare of client.
  • Organised activities and exercises to support physical and mental well-being, maintaining healthy lifestyle.
  • Accompanied clients to attend local community events, cultural celebration and gatherings to enhance social activity and minimise loneliness.
  • Cleaned and dressed wounds to minimise infection and provide protection, complying with health and safety standards.
  • Helping resident with shopping activities.
  • Helping out with the vulnerable or disability ensuring that their right are protected.
  • Monitored client health conditions, symptoms and behaviour to detect and report abnormalities or changes to management.
Sunrise Senior Living - Care Assistant
Grosse Pointe Woods, MI, 11/2020 - 12/2022
  • Assisted the vulnerable with special needs with daily activities.
  • Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
  • Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
  • Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
  • Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
  • Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
  • Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
  • Assisted in walking, talking and movement activities for rehabilitation purposes.
  • Cleaned rooms and sanitised kitchen workspaces.
  • Assisted in the administration of various medications.
  • Supported patient wellbeing by planning and participating in daily activities and exercise.
  • Aided in bathing, dressing and general mobility.
  • Provided care to patients following detailed care and rehabilitation plans.
  • Changed and reapplied dressings on patient wounds and injuries for optimum healing.
  • Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
  • Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
  • Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
  • Monitored ward patients and reported concerns to senior nurses.
  • Talked to patients and reassured them while respecting ethical guidelines in my line of duty.
  • Attended meetings with other healthcare professionals.
  • Assisted nurses and other staff when needed.
  • Delivered reports to Case Managers and reviewed any important changes in the patient's condition.
  • Reassuring patient the important of taking their drugs.
Hersha Hospitality Management, Lp - Home carer
Saint Petersburg, FL, 03/2019 - 10/2020
  • Monitoring the clients everyday personal hygiene.
  • Helping the vulnerable with school assignments.
  • Monitoring the client health and nutrition.
  • Teaching the client creative skills, (painting and paperwork).
  • Teaching the vulnerable how to read and write on a straight line.
  • Followed strict dietary requirements to support diverse nutritional needs and cultural backgrounds.
  • Kept living areas presentable, clean and hygienic with rigorous sanitising techniques.
  • Communicated clearly with clients living with developmental disabilities and mental health challenges.
  • Organised engaging activities to stimulate and inspire clients, from social and sporting to creative pursuits.
  • Applied first aid with precision, including bandages and ongoing wound care.
Intercontinental Hotels Group - Hotel manager
Tomball, TX, 01/2017 - 10/2018
  • Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied.
  • Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
  • Upheld compliance and consistently followed company and industry-set standards.
  • Coached and mentored junior staff, developing confidence and competence for improved service delivery.
  • Identified department's financial and resource needs and helped management with drafting budgets for planned and unplanned expenses.
  • Hired and mentored all new employees while also demonstrating best methods for servicing clients and guests.
  • Carrying out regular inspections of a hotel's property and amenities and organising necessary maintenance
  • Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
  • Implementing and reviewing standard operating procedures to continuously improve a business.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Deduced workloads and customer demands and utilised details in scheduling and assigning staff work activities to fulfil client needs.
  • Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
  • Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
  • Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
  • Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
  • Proactively seeking opportunities and ways to maximise revenue and develop service delivery.
  • Monitoring employee performance and offering regular evaluation meetings designed to improve service.
  • Conducted end-of-month audits for upper management review.
  • Managed and motivated large teams of staff to deliver against daily operational targets.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
  • Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
  • Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Prepared invoices for customers and delivered to rooms on day of check-out.
Kuehne & Nagel Logistics, Inc. - Room Attendant
Eagan, MN, 04/2015 - 12/2016
  • Managed linen trolley, keeping it neat and organised.
  • Welcomed guests, provided answers to questions and anticipated service needs.
  • Used specific cleaning products in each guest room as per company procedures.
  • Cleaned guest rooms and changed linen to high standards.
  • Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
  • Delivered extra linen, paper products and toiletries to guests upon request.
  • Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
  • Maintained security, ensuring each guest room was locked after performing housekeeping services.
  • Wore protective equipment and observed health and safety regulations for handling cleaning chemicals and disposing of waste.
  • Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
  • Informed supervisors after cleaning to avail completed rooms for guest check-ins.
  • Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
  • Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
  • Logged, reported and turned in lost and found items, facilitating owner identification and item return.
  • Collected debris and emptied rubbish bins, disposing of waste through established disposal processes.
  • Stocked and maintained work trolleys and cupboards with required supplies for daily shifts.
  • Disinfected and polished kitchen and bathroom fixtures and appliances, removing contamination and dirt.
Geonorm Nig Ltd - Assistant supervisor
City, STATE, 05/2013 - 11/2014
  • Ensure that the site is prepared, marking the position to be drill, mud pit position and flow of channels.
  • Ensure that all materials and chemicals to be use get to site on time.
  • Ensure that the total number of depths are drill.
  • Ensure that the prepared chemicals e.g., Bentonite are use appropriately.
  • Ensure that the soil samples are taking to the laboratory for proper analysis.
  • Ensure that the well is installed, cased and test before leaving the site.
  • Ensure that the site is cleaned properly before leaving.
  • Assessed team strengths and abilities and utilising skills to best advantage, increasing team performance.
  • Assisted supervisor in hiring processes by reviewing applications and conducting candidate meetings.
  • Performed keyholding responsibilities to guarantee timely opening and closing of the field work in order to improve work life balance.
  • Directed loading and unloading of shipments to manage smooth workflow.
  • Developed professional relations with company employees of organisation to enhance trust and reliability.
  • Aligned day-to-day activities with targets set by upper management.
  • Monitored compliance with workplace policies and safety objectives.
  • Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
Activities and Honors
  • Member of Ocuppational safety and health Academy ( OSHA).
  • Sunshine training and care services.
Accomplishments
  • The most promising new member of the year in hospitality unit 2022.
Additional Information
  • Referrence will be available on request

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Resume Overview

School Attended

  • Delta State University Abraka
  • West African Examination Council
  • National Examination Council

Job Titles Held:

  • Community Support Worker
  • Care Assistant
  • Home carer
  • Hotel manager
  • Room Attendant
  • Assistant supervisor

Degrees

  • Bachelor of Science
  • WAEC
  • NECO

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