Community Support Specialist resume example with 13 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Authorized to work in the US for any employer
Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.
Skills
Client care
Detailed oriented
Independent
Time management
Customer service
Security
Microsoft products
Packaging
Driving
Compassionate
Special needs
Developmental Disabilities Experience
CPR, 1st aide, BLS (5 years)
Level 1 Med Aide (5 years)
Medication Administration
Live chat
Assessments
Customer focus & orientation — Expert
March 2020
Responding to customer situations with sensitivity
May 2020
Level of motivation and discipline applied toward work
Full results: Expert
Nursing assistant skills — Expert
Providing nursing aid to patients using knowledge of relevant equipment and procedures.
Call center customer service — Familiar
March 2021
Applying customer service skills in a call center setting.
Full results: Familiar
Delivery driver — Proficient
Interpreting instructions, reading maps, and solving problems.
Full results: Proficient
Attention to detail — Proficient
Identifying differences in materials, following instructions, and detecting details among distracting
Information
Medical receptionist skills — Highly Proficient
Managing physician schedules and maintaining accurate patient records
Full results: Highly Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Sales skills — Highly Proficient
April 2022
Influencing and negotiating with customers
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Community Service Programs
Observational Skills
Customer Needs Assessments
Intervention Strategies
Confidential Case Documentation
Behavior Modification
HIPAA Regulations
Individual Support
Phone Inquiries
Strength Identification
Crisis Situations
Mental Health Support
Mobility Assistance
Software Applications
Developmental Disabilities
Residential Support
Creative Thinking
Development Activities
Staff Support
Work History
Community Support Specialist, 05/2021 to Current Firstservice Residential – Fort Myers Beach, FL,
Schedule individuals for outpatient services
Provide community resources
Outreach individuals for reengagement in treatment
Transport individual to the facilities
Update individual information in the EHR
Transfer and discharge individual
Complete internal referral for inpatient and detox services
Complete reports on services provide
Communicate to coworker
Treatment team and social workers
Supported individual by chat, by phone and by email
Community Living Specialist, 04/2015 to Current Momentum Innovative Disability Services – Thousand Oaks, CA,
Teach and assist clients with self-help and social skills based on the client's individual psychological level
of functioning
Reports and records observable changes in client behavior, attitude, and physical condition
Pass medication
Participates in specialized programs such as adjudicative therapies and interacts with clients
Escorts and transports clients to leisure activities outside of facilities
Maintains a safe, clean, and therapeutic environment
Monitors the safety and security within the assigned facilities area
Prepares and maintains records and reports
Maintains an inventory of supplies and equipment
Performs other related work as assigned.
Missouri - Cashier, 11/2013 to 04/2015 Walmart – City, STATE,
Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales
on computerized cash registers
Responsible for handling returns and answering questions about merchandise, store policies, and
ongoing promotions
Work environments include checkout aisles at store frontends
Cashiers sometimes assist sales and stock associates with remedial tasks during slow hours.
Staff Management, 09/2009 to 11/2013 Staff Management – City, STATE,
Worked with products on the assembly line
Filled the assembly line with product bottles, put caps on the bottles, and packaged the products
Train new coworkers when necessary
Swept and mopped the floors when necessary
Follow general manufacturing policies.
Education
High School Diploma: , Expected in RITENOUR HIGH SCHOOL - St. Louis, MO GPA:
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