community support specialist resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am a graduate of the University of Missouri- St. Louis with a Bachelor's of Science degree in Psychology with a minor in Child Advocacy Studies. I am currently pursuing my graduate degree in Clinical Mental Health Counseling at my alma mater. I am seeking employment in a clinical based setting where I can grow and learn in my future profession as a clinical mental health counselor. My goal is to serve others with psychological disorders, children being my specialty. My ultimate goal is to serve others by providing medical care as well as fostering an environment where patients can develop and expand their own personal knowledge of mental health and other preventive measures that can be used going forward. I hope to expand my knowledge of psychology and behavioral sciences by shadowing under facilities and programs that cultivate these skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Skills & Strengths
  • Consistency in completing tasks ahead of schedule
  • Ability to engage in difficult conversations with employees about corrective action
  • Ability to identify and alleviate associate issues
  • Knowledge of how to overcome obstacles that may prevent group success
  • Great time management skills
  • Lesson Planning
  • Suicide Intervention
  • Intervention Strategies
  • Crisis Situations
  • Supporting Daily Living Needs
  • Emotional Support
  • Strength Identification
  • Strength Development
  • Patient Progress Documentation
  • Scheduling Medical Appointments
  • Mental Health Support
  • Individual Support
  • Medication Administration
  • Patient Discharges
  • Observational Skills
  • Intervention Management
Work History
06/2021 to Current
Community Support Specialist Education Realty Trust Inc. Ames, IA,
  • Case Management Services
  • Provide resources and community support to clients with a variety of mental health limitations
  • Creating appropriate care plans for the specific needs of each client
  • Creating treatment plan interventions that result in positive outcomes based on individual strengths and needs of each client
  • Completes timely documentation of services including intervention provided, the relationship to the treatment plan, the provider of the service,
  • Assist clients with goal setting and opportunities for career advancement
  • Supports individuals in crisis situations regulate their emotions and creating coping strategies
  • Connect clients with referral resources and mental health specialist in community
  • Assist clients with appointment scheduling, and developing timeliness and independence.
  • Liaised with community members, recommending resources and programs.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Developed clinical referral program to maintain long-term patient wellness.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
10/2019 to 06/2021
Co-Lead Toddler Teacher Caesars Entertainment Corporation Valley Center, CA,
  • Creating and implementing lesson plans based of the "Multiple intelligence Model"
  • Taught from lessons based on the multiple intelligence model
  • Provided Nutritional Meal Prep
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures and play materials that stimulated six senses
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Made nutritious breakfasts, lunches, and snacks for children.
10/2017 to 12/2019
Barista Trainer Uc Health Estes Park, CO,
  • Promoting coffee consumption and educating customers
  • Selling coffee and coffee grinding/brewing equipment, accessories, and supplies
  • Preparing and serving a variety of coffee beverages as well as select food items
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated coworkers and customers about new products.
02/2017 to 02/2018
Patient Care Assistant Continuum City, STATE,
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Gathered medical information, weight and height measurements and vital signs.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
  • Met with patients and families to discuss care and plan of action for future.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
Expected in 05/2024 to to
Master of Education: Clinical Mental Health Counseling
University of Missouri, Louis - St. Louis,
Expected in 12/2016 to to
Bachelor of Science: Psychology
University of Missouri, Louis - St. Louis ,

  • Extracurricular Activities: Vice President and Secretary of Minority Student Nurses Association

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Resume Overview

School Attended

  • University of Missouri, Louis
  • University of Missouri, Louis

Job Titles Held:

  • Community Support Specialist
  • Co-Lead Toddler Teacher
  • Barista Trainer
  • Patient Care Assistant


  • Master of Education
  • Bachelor of Science

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