Community Support Specialist Covid 19 Response Frontline Case Investigator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Diligent professional with demonstrated success in the field of EMS, Clinical Healthcare and Technical hospital support services. Able to respond to everchanging company dynamics and needs quickly. Reliable team oriented with excellent communication skills and sound clinical judgment.

  • Over 10 years experience as Certified Pharmacy Technician
  • Experience in training caring for and educating at-risk populations
  • Demonstrable understanding of health information including diagnosis, medications, body systems, medical terminology and diseases.
  • Experience with electronic medical records and data collection
  • Demonstrable experience with digitally capturing and releasing protected healthcare information
  • Able to apply Lean Six Sigma Yellow Belt Processes and Methods
  • Working Microsoft Office software knowledge
  • Excellent interpersonal skills and ability to act with professionalism with people of diverse backgrounds
  • Able to maintain company security protocols
Work History
Community Support Specialist/COVID-19 Response Frontline Case Investigator, 09/2020 - 02/2022
American Medical Response Kahului, HI,
  • Liaised with community members, recommending resources and programs.
  • Assisted with implementation of community support services in alignment with needs.
  • Served customers and followed outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.
  • Experience with identifying and redacting specially protected health care information.
  • Accurately handled data entry for 1000+ clients into company-based software.
  • Demonstrated understanding of health information including diagnosis, medications, body systems, medical terminology, and diseases.
  • Quickly located and interviewed active case files.
  • Accurately entered case information and updated database records.
  • Demonstrated knowledge of HIPAA regulations.
  • Corrected data duplication and monitored system data sets degradation.
  • Provided resource information for assistance with Social Service and Mental Health needs.
Certified Dialysis Technician, 05/2016 - 09/2020
Emergency Ambulance Service City, STATE,
  • Educated patients on dialysis procedures and answered questions and concerns
  • Properly set up dialysis machines according to Medical Doctors prescribed treatment
  • Safely cannulated, dialyzed, and monitored vitals throughout procedure
  • Responded quickly and accurately to any changes in homeostasis
  • Enacted outlined emergency procedure protocols when needed
  • Recorded client data on hemodialysis flow chart and electronic medical record
Emergency Medical Technician Basic, 01/2015 - 12/2017
Stony Brook University Hospital City, STATE,
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Considered patient status and insurance preferred facilities when determining transportation destinations.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Evaluated patient vital signs and status to determine care needs, using pulse oximeters and electronic vital sign machines.
  • Communicated with lucid patients to gather incident and medical history information.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Flight Attendant, 10/2001 - 01/2007
Company Name City, State,
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Certified Pharmacy PYXIS Technician, 05/1994 - 10/2001
Company Name City, State,
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Master of Science: Public Health, Expected in 05/2023
University of Bridgeport - Bridgeport, CT
Bachelor of Arts: Psychology , Expected in 05/2011
Dowling College - Oakdale, NY
  • Dean's List Fall 2007-2011
  • Graduated with 3.42GPA
  • Lean Six Sigma Yellow Belt Certified
  • Current OSHA 10 Certified
  • Current First Aid/ BLS Certification
  • CDC Disaster Epidemiology:
    Public Health Emergency
    Management- WB4274-WB4273
  • CDC Immunizations- You call the shots- Vaccine Administration-WB4424- WB4417-WB4460-WB4461- WB4464-WB4470
  • NYSDOH COVID-19 Vaccine
    Vaccinator Training (V4.1)
  • NY State Citizen Public Health
    Leader NYSDOH
  • John Hopkins University-COVID19 Contact Tracer Training 101
  • ASTHO Making Contact
    COVID-19 Contact Tracers

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Resume Overview

School Attended

  • University of Bridgeport
  • Dowling College

Job Titles Held:

  • Community Support Specialist/COVID-19 Response Frontline Case Investigator
  • Certified Dialysis Technician
  • Emergency Medical Technician Basic
  • Flight Attendant
  • Certified Pharmacy PYXIS Technician


  • Master of Science
  • Bachelor of Arts

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